Franklin Fitch
Overview
Base pay range: $85,000.00/yr - $95,000.00/yr Trainee Recruitment Consultant @ Franklin Fitch This is a 100% in-office role Do you thrive in a fast-paced IT environment where your expertise directly supports high-performing legal professionals? Are you ready to take ownership of advanced desktop in a firm that values innovation and collaboration? About the Role
The Desktop Analyst provides advanced 2nd and 3rd level support across the firm and serves as a key member of the IT support team. You will play a key role in ensuring the stability and performance of desktop systems across the firm. Work Schedule : 8:30 AM – 4:30 PM Location : Full-Time, in-office presence required (100%) Responsibilities
Install, configure and troubleshoot desktop and laptop hardware. Diagnose and resolve client-side network connectivity issues involving both physical components and software. Set up and maintain HP network-class printers, addressing configuration and operational issues. Resolve remote access problems related to hardware and software problems. Configure and troubleshoot a variety of smartphone devices to ensure seamless integration with firm systems. Monitor the desktop ticket queue, respond promptly to user requests, and maintain communication throughout the resolution process in alignment with service level agreements. Facilitate audio-visual setups for meetings, including video conferencing, LCD projectors, laptops and live webcast configurations with AC and Conference Services teams. The ideal candidate will need to have
Bachelor’s Degree (Preferred) Minimum of 5 years’ experience in desktop support within a professional service environment; prior experience in a law firm is highly desirable Familiarity with hardware including desktops, laptops, smartphones, HP printers and scanners Experience using Office 365 A strong knowledge of Active Directory What you’ll get?
Competitive Pay Professional Development Training and Mentoring Team Socials Bonus Seniority level
Entry level Employment type
Full-time Job function
Information Technology and Legal Industries
Staffing and Recruiting
#J-18808-Ljbffr
Base pay range: $85,000.00/yr - $95,000.00/yr Trainee Recruitment Consultant @ Franklin Fitch This is a 100% in-office role Do you thrive in a fast-paced IT environment where your expertise directly supports high-performing legal professionals? Are you ready to take ownership of advanced desktop in a firm that values innovation and collaboration? About the Role
The Desktop Analyst provides advanced 2nd and 3rd level support across the firm and serves as a key member of the IT support team. You will play a key role in ensuring the stability and performance of desktop systems across the firm. Work Schedule : 8:30 AM – 4:30 PM Location : Full-Time, in-office presence required (100%) Responsibilities
Install, configure and troubleshoot desktop and laptop hardware. Diagnose and resolve client-side network connectivity issues involving both physical components and software. Set up and maintain HP network-class printers, addressing configuration and operational issues. Resolve remote access problems related to hardware and software problems. Configure and troubleshoot a variety of smartphone devices to ensure seamless integration with firm systems. Monitor the desktop ticket queue, respond promptly to user requests, and maintain communication throughout the resolution process in alignment with service level agreements. Facilitate audio-visual setups for meetings, including video conferencing, LCD projectors, laptops and live webcast configurations with AC and Conference Services teams. The ideal candidate will need to have
Bachelor’s Degree (Preferred) Minimum of 5 years’ experience in desktop support within a professional service environment; prior experience in a law firm is highly desirable Familiarity with hardware including desktops, laptops, smartphones, HP printers and scanners Experience using Office 365 A strong knowledge of Active Directory What you’ll get?
Competitive Pay Professional Development Training and Mentoring Team Socials Bonus Seniority level
Entry level Employment type
Full-time Job function
Information Technology and Legal Industries
Staffing and Recruiting
#J-18808-Ljbffr