TownePlace Suites by Marriott
General Manager
TownePlace Suites by Marriott, Kill Devil Hills, North Carolina, United States, 27948
Position Summary
The General Manager is responsible for the overall leadership, strategic direction, and operational success of the Marriott property. This role ensures the hotel delivers exceptional guest service, maximizes financial performance, and maintains brand standards in all departments. The GM oversees all areas including rooms, food & beverage, sales & marketing, finance, human resources, and engineering, ensuring compliance with Marriott International policies and local regulations. Key Responsibilities
Operational Leadership
Direct and coordinate all hotel operations to achieve brand and performance goals. Ensure consistent delivery of exceptional guest experiences aligned with Marriott service standards. Maintain full compliance with all Marriott brand standards, policies, and operating procedures. Oversee property maintenance, cleanliness, and safety programs. Drive profitability through effective cost control, labor management, and revenue optimization. Monitor key performance metrics including RevPAR, GOP, guest satisfaction, and employee engagement. Work closely with ownership and corporate support teams to align financial and operational objectives. Partner with the sales and revenue management teams to maximize occupancy and rate performance. Support local marketing, public relations, and community engagement initiatives. Maintain strong relationships with business partners, corporate clients, and tourism organizations. Recruit, train, and mentor department heads and leadership teams. Foster a culture of excellence, teamwork, and accountability across all levels. Promote diversity, inclusion, and Marriott’s “Spirit to Serve” philosophy. Conduct regular performance reviews and ensure compliance with HR policies. Guest & Brand Excellence
Lead by example to ensure exceptional guest satisfaction and loyalty. Resolve guest concerns promptly and effectively. Continuously improve service quality and operational efficiency through data analysis and guest feedback. Qualifications
Experience: Hotel management experience, with at least 3 years in a General Manager or senior leadership role within a Marriott property or similar level hotel brand. Strong financial acumen and analytical skills Proven ability to lead large teams and deliver operational excellence Excellent communication and interpersonal skills Strategic thinker with a hands-on management approach Preference for proficiency in Marriott systems (FOSSE and MARSHA) Very detail-oriented and organized Performance Metrics
Guest Satisfaction Index (GSS) and Loyalty Scores Variable Expense Controls (labor and supply) Employee Engagement Brand Audit and Quality Assurance Scores Compensation
Competitive base salary with a performance-based bonus and Marriott travel discounts. Compensation and benefits are commensurate with experience.
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The General Manager is responsible for the overall leadership, strategic direction, and operational success of the Marriott property. This role ensures the hotel delivers exceptional guest service, maximizes financial performance, and maintains brand standards in all departments. The GM oversees all areas including rooms, food & beverage, sales & marketing, finance, human resources, and engineering, ensuring compliance with Marriott International policies and local regulations. Key Responsibilities
Operational Leadership
Direct and coordinate all hotel operations to achieve brand and performance goals. Ensure consistent delivery of exceptional guest experiences aligned with Marriott service standards. Maintain full compliance with all Marriott brand standards, policies, and operating procedures. Oversee property maintenance, cleanliness, and safety programs. Drive profitability through effective cost control, labor management, and revenue optimization. Monitor key performance metrics including RevPAR, GOP, guest satisfaction, and employee engagement. Work closely with ownership and corporate support teams to align financial and operational objectives. Partner with the sales and revenue management teams to maximize occupancy and rate performance. Support local marketing, public relations, and community engagement initiatives. Maintain strong relationships with business partners, corporate clients, and tourism organizations. Recruit, train, and mentor department heads and leadership teams. Foster a culture of excellence, teamwork, and accountability across all levels. Promote diversity, inclusion, and Marriott’s “Spirit to Serve” philosophy. Conduct regular performance reviews and ensure compliance with HR policies. Guest & Brand Excellence
Lead by example to ensure exceptional guest satisfaction and loyalty. Resolve guest concerns promptly and effectively. Continuously improve service quality and operational efficiency through data analysis and guest feedback. Qualifications
Experience: Hotel management experience, with at least 3 years in a General Manager or senior leadership role within a Marriott property or similar level hotel brand. Strong financial acumen and analytical skills Proven ability to lead large teams and deliver operational excellence Excellent communication and interpersonal skills Strategic thinker with a hands-on management approach Preference for proficiency in Marriott systems (FOSSE and MARSHA) Very detail-oriented and organized Performance Metrics
Guest Satisfaction Index (GSS) and Loyalty Scores Variable Expense Controls (labor and supply) Employee Engagement Brand Audit and Quality Assurance Scores Compensation
Competitive base salary with a performance-based bonus and Marriott travel discounts. Compensation and benefits are commensurate with experience.
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