ICONMA
Our Client, a Av Manufacturing company, is looking for a PUDO Attendant for their Foster City, CA location.
Responsibilities:
Serve as the real-time, in-person human point of contact for client Employee Riders at designated areas; including providing badge authentication, hailing vehicles, performing light crowd control, and assisting the rider on next steps in the event of a service disruption or emergency.
Beyond expertise in customer service execution, this role requires exceptional empathy, patience, and a relationship-oriented mindset.
Uphold a safety-centric, inclusive, and open-communication culture
Greet passengers and provide them with a warm and welcoming experience
Authenticate riders via badge scanners
Hail client vehicles back and forth between locations
Communicate with cross-ops partners via vehicle slack threads
Light crowd control
Service status communications
Requirements:
2+ years of experience in customer service, retail, or another customer-facing role
Excellent communication and interpersonal skills
Customer-focused with a strong commitment to providing a positive experience
Attention to detail and ability to follow protocols accurately
Proactive mindset and resourcefulness
Schedules may change based on business needs
Preferred Skills:
Experience in high-stress situations, including knowledge of de-escalation techniques
Why Should You Apply?
Health Benefits
Referral Program
Excellent growth and advancement opportunities
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
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Responsibilities:
Serve as the real-time, in-person human point of contact for client Employee Riders at designated areas; including providing badge authentication, hailing vehicles, performing light crowd control, and assisting the rider on next steps in the event of a service disruption or emergency.
Beyond expertise in customer service execution, this role requires exceptional empathy, patience, and a relationship-oriented mindset.
Uphold a safety-centric, inclusive, and open-communication culture
Greet passengers and provide them with a warm and welcoming experience
Authenticate riders via badge scanners
Hail client vehicles back and forth between locations
Communicate with cross-ops partners via vehicle slack threads
Light crowd control
Service status communications
Requirements:
2+ years of experience in customer service, retail, or another customer-facing role
Excellent communication and interpersonal skills
Customer-focused with a strong commitment to providing a positive experience
Attention to detail and ability to follow protocols accurately
Proactive mindset and resourcefulness
Schedules may change based on business needs
Preferred Skills:
Experience in high-stress situations, including knowledge of de-escalation techniques
Why Should You Apply?
Health Benefits
Referral Program
Excellent growth and advancement opportunities
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
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