Carrington Holding Company, LLC
Late Stage Collections Specialist I
Carrington Holding Company, LLC, Anaheim, California, United States, 92808
Overview
Hybrid Late Stage Collections Specialist I Role description: The Late Stage Collection Specialist I will be responsible for counseling borrowers on methods for bringing their loan current and/or exploring alternative solutions. This level of Loan Counselor may escalate borrowers with loan workout or loan modification needs to a higher level Loan Counselor. Perform all duties in accordance with the company’s policies and procedures, and applicable US state and federal laws and regulations where the company operates. This role is the first level of the Loan Counselor job family and incumbents generally perform work of low to moderate complexity, including collections activities while learning loan workout functions. The pay for this position is $21.50/hr plus monthly incentive. An additional $1.50/hr can be added for the Spanish bilingual skill set. What You’ll Do
Explains detailed mortgage loan information to borrowers including the HUD Waterfall, mortgage loan information and loan workout and modification options to borrowers.
Evaluates and helps determine the borrower’s ability to pay, and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations.
Counsels borrowers on their options through education of alternative solutions.
Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls and conducts manual outbound calls.
Provide alternatives to borrowers who demonstrate the ability and/or inability to pay, by offering loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing.
Negotiate reasonable payment arrangements with borrowers, assemble and provide the required documents to complete a borrower “Request for Mortgage Assistance” package in compliance with department policies and procedures.
May function as the single point of contact for a borrower.
May need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details.
Provide status on payments and payoff inquiries; review short sale requests; provide vendor information on Real Estate Owned (REO) properties; verify payment history and new servicer contact information; process payments.
Assist with loan servicing website payments, denied access, password resets.
Respond to escrow, loss draft and closing document inquiries.
Provide status on a wide variety of loan servicing functions including loss draft, short sale, Deed in Lieu of Foreclosure, modification/refinance requests, payment/credit disputes, escrow refunds, vendors for REO properties, repayment plans, and down payments on foreclosure pending mortgages.
Knowledge of or ability to learn requirements of the Fair Debt Collection Practices Act.
Knowledge of relevant and industry-specific computer software packages.
Strong verbal communication skills – ability to express or exchange ideas by the spoken word, communicating orally with others accurately, audibly, and quickly.
Basic to Intermediate math skills (i.e., add, subtract, multiply, and divide and to record, balance, and check results for accuracy).
Ability to understand basic collection issues and to collaborate and explore alternative solutions.
Ability to apply state, federal and company requirements and make proper decisions.
Ability to organize thoughts and ideas into understandable terminology.
What You’ll Need
High school diploma or equivalent work experience.
Less than one (1) year collections experience in a customer service/call center environment and/or loan servicing experience.
Experience in the Banking, Mortgage/Loan Servicing industries preferred.
Our Company Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. To read more visit: www.carringtonmortgage.com.
What We Offer
Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
Customized training programs to help you advance your career.
Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
Educational Reimbursement.
Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.
Notice to all applicants: Carrington does not do interviews or make offers via text or chat.
Seniority level Entry level
Employment type Full-time
Job function Accounting/Auditing and Finance
Referrals increase your chances of interviewing at Carrington Holding Company, LLC by 2x
Get notified about new Collections Specialist jobs in Anaheim, CA.
#J-18808-Ljbffr
Hybrid Late Stage Collections Specialist I Role description: The Late Stage Collection Specialist I will be responsible for counseling borrowers on methods for bringing their loan current and/or exploring alternative solutions. This level of Loan Counselor may escalate borrowers with loan workout or loan modification needs to a higher level Loan Counselor. Perform all duties in accordance with the company’s policies and procedures, and applicable US state and federal laws and regulations where the company operates. This role is the first level of the Loan Counselor job family and incumbents generally perform work of low to moderate complexity, including collections activities while learning loan workout functions. The pay for this position is $21.50/hr plus monthly incentive. An additional $1.50/hr can be added for the Spanish bilingual skill set. What You’ll Do
Explains detailed mortgage loan information to borrowers including the HUD Waterfall, mortgage loan information and loan workout and modification options to borrowers.
Evaluates and helps determine the borrower’s ability to pay, and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations.
Counsels borrowers on their options through education of alternative solutions.
Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls and conducts manual outbound calls.
Provide alternatives to borrowers who demonstrate the ability and/or inability to pay, by offering loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing.
Negotiate reasonable payment arrangements with borrowers, assemble and provide the required documents to complete a borrower “Request for Mortgage Assistance” package in compliance with department policies and procedures.
May function as the single point of contact for a borrower.
May need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details.
Provide status on payments and payoff inquiries; review short sale requests; provide vendor information on Real Estate Owned (REO) properties; verify payment history and new servicer contact information; process payments.
Assist with loan servicing website payments, denied access, password resets.
Respond to escrow, loss draft and closing document inquiries.
Provide status on a wide variety of loan servicing functions including loss draft, short sale, Deed in Lieu of Foreclosure, modification/refinance requests, payment/credit disputes, escrow refunds, vendors for REO properties, repayment plans, and down payments on foreclosure pending mortgages.
Knowledge of or ability to learn requirements of the Fair Debt Collection Practices Act.
Knowledge of relevant and industry-specific computer software packages.
Strong verbal communication skills – ability to express or exchange ideas by the spoken word, communicating orally with others accurately, audibly, and quickly.
Basic to Intermediate math skills (i.e., add, subtract, multiply, and divide and to record, balance, and check results for accuracy).
Ability to understand basic collection issues and to collaborate and explore alternative solutions.
Ability to apply state, federal and company requirements and make proper decisions.
Ability to organize thoughts and ideas into understandable terminology.
What You’ll Need
High school diploma or equivalent work experience.
Less than one (1) year collections experience in a customer service/call center environment and/or loan servicing experience.
Experience in the Banking, Mortgage/Loan Servicing industries preferred.
Our Company Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. To read more visit: www.carringtonmortgage.com.
What We Offer
Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
Customized training programs to help you advance your career.
Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
Educational Reimbursement.
Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.
Notice to all applicants: Carrington does not do interviews or make offers via text or chat.
Seniority level Entry level
Employment type Full-time
Job function Accounting/Auditing and Finance
Referrals increase your chances of interviewing at Carrington Holding Company, LLC by 2x
Get notified about new Collections Specialist jobs in Anaheim, CA.
#J-18808-Ljbffr