Ohio Department of Insurance
Insurance Complaint Analyst 3
Ohio Department of Insurance, Columbus, Ohio, United States, 43224
Overview
CSD is seeking a professional, detailed and research-oriented candidate to fill an Insurance Complaint Analyst 3 position to assist the consumers of Ohio in understanding their insurance benefits and resolving their complex insurance issues. The ideal candidate will have excellent communication, problem solving, and organizational skills, a high level of emotional intelligence, and the ability to be adaptable.
Responsibilities
Review, analyze, establish facts, and draw valid conclusions regarding complaints related to all lines of insurance. Demonstrate research and analysis of the facts according to policy terms and applicable regulations through written and verbal responses. Identify possible violations of insurance laws. Make appropriate referrals to other divisions. Maintain records of investigation. Communicate complaint analysis and findings verbally and in writing in a professional manner. Assist consumers via telephone with insurance related questions and provide appropriate response. Performs other duties as assigned. Qualifications
60 mos. exp. in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts pertinent to assigned line of business as specified by the position description & job posting; 6 mos. exp. or 6 mos. trg. in operation of personal computer; 2 courses in mathematics (i.e., addition, subtraction, multiplication, division, statistics). Or 6 courses in insurance & 2 courses in mathematics (i.e., addition, subtraction, multiplication, division, statistics); 42 mos. exp. in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts pertinent to assigned line of business as specified by the position description & job posting; 6 mos. exp. or 6 mos. trg. in operation of personal computer. Or completion of undergraduate core program in insurance or business & 2 courses in mathematics; 36 mos. exp. in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts pertinent to assigned line of business as specified by the position description & job posting; 6 mos. exp. or 6 mos. trg. in operation of personal computer. Or 12 mos. exp. as Insurance Complaint Analyst 2, 67232. Or equivalent of Minimum Class Qualifications For Employment noted above. Note: The official position description on file with the designated agency is to reflect the required line of business. Only those applicants possessing the required line of business listed in the position description are to be considered for any vacancies posted. The job posting should also only list the required line of business commensurate with the position in question. Job Skills:
Insurance Organization
Insurance Agency Contact Name and Information
Kim Lowry 614-644-2681 Unposting Date
Ongoing Work Location
50 W Town St Primary Location
United States of America-OHIO-Franklin County-Columbus Compensation
30.55 Schedule
Full-time Classified Indicator
Classified Union
OCSEA Primary Job Skill
Insurance Technical Skills
Claims Examination, Customer Service, Insurance Professional Skills
Analyzation, Attention to Detail, Time Management, Verbal Communication, Written Communication Agency Overview
About Us:
The Ohio Department of Insurance (ODI) was established in 1872 as an agency charged with overseeing insurance regulations, enforcing statutes mandating consumer protections, educating consumers, and fostering the stability of insurance markets in Ohio. Today, the mission of the Ohio Department of Insurance is to provide consumer protection through education and fair but vigilant regulation while promoting a stable and competitive environment for insurers. Please visit our website Department of Insurance and also find us on LinkedIn. Seniority level Entry level Employment type Full-time Job function Other Industries Government Administration Referrals increase your chances of interviewing at Ohio Department of Insurance by 2x Get notified about new Insurance Analyst jobs in
Columbus, OH .
#J-18808-Ljbffr
Review, analyze, establish facts, and draw valid conclusions regarding complaints related to all lines of insurance. Demonstrate research and analysis of the facts according to policy terms and applicable regulations through written and verbal responses. Identify possible violations of insurance laws. Make appropriate referrals to other divisions. Maintain records of investigation. Communicate complaint analysis and findings verbally and in writing in a professional manner. Assist consumers via telephone with insurance related questions and provide appropriate response. Performs other duties as assigned. Qualifications
60 mos. exp. in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts pertinent to assigned line of business as specified by the position description & job posting; 6 mos. exp. or 6 mos. trg. in operation of personal computer; 2 courses in mathematics (i.e., addition, subtraction, multiplication, division, statistics). Or 6 courses in insurance & 2 courses in mathematics (i.e., addition, subtraction, multiplication, division, statistics); 42 mos. exp. in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts pertinent to assigned line of business as specified by the position description & job posting; 6 mos. exp. or 6 mos. trg. in operation of personal computer. Or completion of undergraduate core program in insurance or business & 2 courses in mathematics; 36 mos. exp. in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts pertinent to assigned line of business as specified by the position description & job posting; 6 mos. exp. or 6 mos. trg. in operation of personal computer. Or 12 mos. exp. as Insurance Complaint Analyst 2, 67232. Or equivalent of Minimum Class Qualifications For Employment noted above. Note: The official position description on file with the designated agency is to reflect the required line of business. Only those applicants possessing the required line of business listed in the position description are to be considered for any vacancies posted. The job posting should also only list the required line of business commensurate with the position in question. Job Skills:
Insurance Organization
Insurance Agency Contact Name and Information
Kim Lowry 614-644-2681 Unposting Date
Ongoing Work Location
50 W Town St Primary Location
United States of America-OHIO-Franklin County-Columbus Compensation
30.55 Schedule
Full-time Classified Indicator
Classified Union
OCSEA Primary Job Skill
Insurance Technical Skills
Claims Examination, Customer Service, Insurance Professional Skills
Analyzation, Attention to Detail, Time Management, Verbal Communication, Written Communication Agency Overview
About Us:
The Ohio Department of Insurance (ODI) was established in 1872 as an agency charged with overseeing insurance regulations, enforcing statutes mandating consumer protections, educating consumers, and fostering the stability of insurance markets in Ohio. Today, the mission of the Ohio Department of Insurance is to provide consumer protection through education and fair but vigilant regulation while promoting a stable and competitive environment for insurers. Please visit our website Department of Insurance and also find us on LinkedIn. Seniority level Entry level Employment type Full-time Job function Other Industries Government Administration Referrals increase your chances of interviewing at Ohio Department of Insurance by 2x Get notified about new Insurance Analyst jobs in
Columbus, OH .
#J-18808-Ljbffr