CarMax
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Appraisal Specialist
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CarMax Location: 7107 - Orlando - 6375 S Semoran Blvd, Orlando, Florida, 32822 CarMax, the way your career should be! Overview
Under limited supervision, responsible for providing customer service and helping to meet individual and store Appraisal Buy goals. Responsibilities
Providing exceptional service throughout the customer's experience. Establishing rapport quickly with all types of customers, demonstrating confidence in your role and the CarMax appraisal process. Communicating effectively in-person and over the phone to discover the customer’s motivation to sell their car and follow up with customers still deciding. Serving as an advocate for CarMax by sharing what makes us the smart choice; facilitating steps of the appraisal process, such as discovery, delivering appraisal offer, and overcoming objections. Handle pressure and keep a positive, energetic experience for the next customer. Maintaining a working knowledge of CarMax products and appropriately transitioning customers to the proper team if additional opportunities are discovered. Collecting and transcribing data to accurately input information for the appraisal offer. Seeking opportunities for self-development, participating in training, and acting on feedback. Working in a fast-paced environment with a high level of energy to engage with multiple customers per hour. Building and maintaining strong relationships and demonstrating excellent teamwork. Ability to follow up and re-engage with customers to stay in continuous contact. Job Specifications
Deliver exceptional customer service. Read, interpret and transcribe data to maintain accurate records. Multi-task in a high-energy, fast-paced work environment. Speak and listen effectively when dealing with internal and external customers. Complete CarMax-provided training and attend scheduled meetings. Working Conditions
Pleasant but busy, noisy sales floor. Requires walking, bending or standing for extended periods. Ability to work outdoors or in any inclement weather for several hours. Flexible work hours with shifts that may include nights, weekends, and holidays. CarMax work clothing to be worn at all times when working in the store (acquired through online uniform store). Primarily working in an outdoor environment; may include times in noisy and/or inclement weather conditions. About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. We help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
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Appraisal Specialist
role at
CarMax Location: 7107 - Orlando - 6375 S Semoran Blvd, Orlando, Florida, 32822 CarMax, the way your career should be! Overview
Under limited supervision, responsible for providing customer service and helping to meet individual and store Appraisal Buy goals. Responsibilities
Providing exceptional service throughout the customer's experience. Establishing rapport quickly with all types of customers, demonstrating confidence in your role and the CarMax appraisal process. Communicating effectively in-person and over the phone to discover the customer’s motivation to sell their car and follow up with customers still deciding. Serving as an advocate for CarMax by sharing what makes us the smart choice; facilitating steps of the appraisal process, such as discovery, delivering appraisal offer, and overcoming objections. Handle pressure and keep a positive, energetic experience for the next customer. Maintaining a working knowledge of CarMax products and appropriately transitioning customers to the proper team if additional opportunities are discovered. Collecting and transcribing data to accurately input information for the appraisal offer. Seeking opportunities for self-development, participating in training, and acting on feedback. Working in a fast-paced environment with a high level of energy to engage with multiple customers per hour. Building and maintaining strong relationships and demonstrating excellent teamwork. Ability to follow up and re-engage with customers to stay in continuous contact. Job Specifications
Deliver exceptional customer service. Read, interpret and transcribe data to maintain accurate records. Multi-task in a high-energy, fast-paced work environment. Speak and listen effectively when dealing with internal and external customers. Complete CarMax-provided training and attend scheduled meetings. Working Conditions
Pleasant but busy, noisy sales floor. Requires walking, bending or standing for extended periods. Ability to work outdoors or in any inclement weather for several hours. Flexible work hours with shifts that may include nights, weekends, and holidays. CarMax work clothing to be worn at all times when working in the store (acquired through online uniform store). Primarily working in an outdoor environment; may include times in noisy and/or inclement weather conditions. About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. We help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
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