CarMax
Overview
Appraisal Specialist at CarMax. Under limited supervision, responsible for providing customer service and helping to meet individual and store appraisal Buy goals.
Base pay range $15.00/hr - $15.00/hr
Location 7121 - White Marsh - 10201 Philadelphia Rd, White Marsh, Maryland, 21162
CarMax, the way your career should be!
General Summary Under limited supervision, responsible for providing customer service and helping to meet individual and store appraisal Buy goals.
Principle Duties And Responsibilities
Providing exceptional service throughout the customer’s experience.
Establishing rapport quickly with all types of customers, demonstrating confidence in your role and the CarMax appraisal process.
Communicating effectively in person and over the phone to discover the customer’s motivation to sell their car and follow up with customers still deciding.
Advocating for CarMax by sharing what makes us the smart choice. Facilitating steps of the appraisal process, such as discovery, delivering appraisal offer, and overcoming objections. The ability to cope with pressure and bounce back to present a positive experience to the next customer.
Maintaining a working knowledge of CarMax products and appropriately transitioning customers to the proper team if additional opportunities are discovered.
Collecting and transcribing data to accurately input information for the appraisal offer.
Seeking opportunities for self-development, participating in training, and acting on feedback.
Working in a fast-paced environment with energy to engage with multiple customers an hour.
Building and maintaining strong relationships and demonstrating teamwork.
Following up and re-engaging with customers to stay in continuous contact.
Job Specifications
Deliver exceptional customer service
Read, interpret and transcribe data to maintain accurate records
Multi-task in a high-energy, fast-paced work environment
Spxeak and listen effectively when dealing with internal and external customers
Complete CarMax-provided training and attend scheduled meetings
Working Conditions
Pleasant but busy and noisy sales floor
Requires walking, bending or standing for extended periods
Ability to work outdoors or in inclement weather for several hours
Flexible work hours with shifts that may include nights, weekends, holidays
CarMax work clothing to be worn at all times when working in the store (acquired through online uniform store)
Primarily working in an outdoor environment; may include working in noisy or inclement weather conditions
About CarMax CarMax disrupted the auto industry by delivering an honest, transparent and high-integrity experience customers want and deserve. We are the nation’s largest retailer of used cars, with over 200 locations nationwide. Our team of more than 25,000 associates work together to deliver iconic customer experiences and help associates grow their careers. We are recognized for our commitment to training and diversity and are one of the Fortune 100 Best Companies to Work For.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Compensation and Benefits The Hourly Rate For This Position Is $15.01 - $15.01. This position is eligible for commission. Except as otherwise required by state law, CarMax Associates are entitled to paid sick, vacation, and holiday time. Details vary by employment type and tenure. For more details about benefits, please visit our CarMax Benefits website. Upon an applicant’s request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Retail
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Base pay range $15.00/hr - $15.00/hr
Location 7121 - White Marsh - 10201 Philadelphia Rd, White Marsh, Maryland, 21162
CarMax, the way your career should be!
General Summary Under limited supervision, responsible for providing customer service and helping to meet individual and store appraisal Buy goals.
Principle Duties And Responsibilities
Providing exceptional service throughout the customer’s experience.
Establishing rapport quickly with all types of customers, demonstrating confidence in your role and the CarMax appraisal process.
Communicating effectively in person and over the phone to discover the customer’s motivation to sell their car and follow up with customers still deciding.
Advocating for CarMax by sharing what makes us the smart choice. Facilitating steps of the appraisal process, such as discovery, delivering appraisal offer, and overcoming objections. The ability to cope with pressure and bounce back to present a positive experience to the next customer.
Maintaining a working knowledge of CarMax products and appropriately transitioning customers to the proper team if additional opportunities are discovered.
Collecting and transcribing data to accurately input information for the appraisal offer.
Seeking opportunities for self-development, participating in training, and acting on feedback.
Working in a fast-paced environment with energy to engage with multiple customers an hour.
Building and maintaining strong relationships and demonstrating teamwork.
Following up and re-engaging with customers to stay in continuous contact.
Job Specifications
Deliver exceptional customer service
Read, interpret and transcribe data to maintain accurate records
Multi-task in a high-energy, fast-paced work environment
Spxeak and listen effectively when dealing with internal and external customers
Complete CarMax-provided training and attend scheduled meetings
Working Conditions
Pleasant but busy and noisy sales floor
Requires walking, bending or standing for extended periods
Ability to work outdoors or in inclement weather for several hours
Flexible work hours with shifts that may include nights, weekends, holidays
CarMax work clothing to be worn at all times when working in the store (acquired through online uniform store)
Primarily working in an outdoor environment; may include working in noisy or inclement weather conditions
About CarMax CarMax disrupted the auto industry by delivering an honest, transparent and high-integrity experience customers want and deserve. We are the nation’s largest retailer of used cars, with over 200 locations nationwide. Our team of more than 25,000 associates work together to deliver iconic customer experiences and help associates grow their careers. We are recognized for our commitment to training and diversity and are one of the Fortune 100 Best Companies to Work For.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Compensation and Benefits The Hourly Rate For This Position Is $15.01 - $15.01. This position is eligible for commission. Except as otherwise required by state law, CarMax Associates are entitled to paid sick, vacation, and holiday time. Details vary by employment type and tenure. For more details about benefits, please visit our CarMax Benefits website. Upon an applicant’s request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Retail
#J-18808-Ljbffr