NYS Office of Information Technology Services
Information Technology Specialist 2 (NY HELPs) - 8873
NYS Office of Information Technology Services, New York, New York, us, 10261
Overview
Join to apply for the
Information Technology Specialist 2 (NY HELPs) - 8873
role at
NYS Office of Information Technology Services . Responsibilities
Review and assign tickets with Zone 5 and insure proper ticket closures and resolution Create and maintain reports to provide Executive type overview of Zone 5 support Support enterprise technology initiatives of the cluster utilizing technical expertise in the areas of hardware, software, and firmware An acute understanding of application software to include Microsoft Products, Windows Operating Systems, Active Directory, wired and wireless network connectivity and its application to the business, and video conferencing technology Assist the agency with reporting needs and data gathering Assist in diagnosing/troubleshooting, repairing, configuring, maintaining, deploying, and installing desktops, mobile devices, printers, and software in an Active Directory environment Assist in managing the enterprise network utilizing tools for system administration, network management, configuration management, asset management, etc. and technical expertise in the areas of hardware, software, and firmware Assist in configuring, maintaining, deploying, installing, and supporting telecommunication equipment Understand various telecommunication devices and systems such as voice over IP, Mobile, Cellular, POTS, etc. as part of the role Utilize methodical troubleshooting and investigative processes to resolve unique Level 2, 3 and 4 enterprise issues in a helpdesk-based environment Resolve help desk tickets by diagnosing, troubleshooting, referring to specialists, arranging repairs, user education/training Follow up with users and document activities in the ticketing system Establish and maintain a professional working relationship with the user community, co-workers, and management to effectively provide problem resolution services Assess users’ technology knowledge and provide education related to proper use of enterprise technology and software through documentation, training materials and/or 1-on-1 instruction Develop and maintain documentation pertaining to operating procedures for new technologies Will be required to lift up to 50 Lbs 20-30% travel will be required Qualifications
Minimum Qualifications Open Competitive: A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science OR a bachelor's or higher-level degree in any field and one year of experience in information technology OR 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology OR Two years of professional experience in information technology Promotion: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1, Salary Grade (SG) 14 Transfer: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2 or Information Technology Specialist 2 Programming, G-18; OR in a title G-16 or above deemed administrative under Section 52.6 of the Civil Service Law 55b/c Appointment: This position is eligible for 55b/c designation and candidates are encouraged to apply Please Note Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring Appointment to this position is not final until all agency approvals have been granted Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis Some positions may require fingerprinting Some positions may require up to 25% travel and/or lifting up to 50 lbs Some positions are pending Civil Service approval Details of position(s) will be described further if you are selected for an interview Benefits of Working for NYS Generous benefits package, worth 65% of salary, including: Thirteen (13) paid holidays annually Up to Thirteen (13) days of paid vacation leave annually Up to Five (5) days of paid personal leave annually Up to Thirteen (13) days of paid sick leave annually for PEF Up to three (3) days of professional leave annually to participate in professional development Health Care Benefits Eligible employees and dependents can pick from a variety of affordable health insurance programs Family dental and vision benefits at no additional cost Additional Benefits New York State Employees’ Retirement System (ERS) Membership NYS Deferred Compensation Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds Public Service Loan Forgiveness (PSLF) And many more. The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply. NYS HELPS : This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). Seniorit y level
Entry level Employment type
Full-time Job function
Science, Information Technology, and Engineering Industries: IT Services and IT Consulting
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Join to apply for the
Information Technology Specialist 2 (NY HELPs) - 8873
role at
NYS Office of Information Technology Services . Responsibilities
Review and assign tickets with Zone 5 and insure proper ticket closures and resolution Create and maintain reports to provide Executive type overview of Zone 5 support Support enterprise technology initiatives of the cluster utilizing technical expertise in the areas of hardware, software, and firmware An acute understanding of application software to include Microsoft Products, Windows Operating Systems, Active Directory, wired and wireless network connectivity and its application to the business, and video conferencing technology Assist the agency with reporting needs and data gathering Assist in diagnosing/troubleshooting, repairing, configuring, maintaining, deploying, and installing desktops, mobile devices, printers, and software in an Active Directory environment Assist in managing the enterprise network utilizing tools for system administration, network management, configuration management, asset management, etc. and technical expertise in the areas of hardware, software, and firmware Assist in configuring, maintaining, deploying, installing, and supporting telecommunication equipment Understand various telecommunication devices and systems such as voice over IP, Mobile, Cellular, POTS, etc. as part of the role Utilize methodical troubleshooting and investigative processes to resolve unique Level 2, 3 and 4 enterprise issues in a helpdesk-based environment Resolve help desk tickets by diagnosing, troubleshooting, referring to specialists, arranging repairs, user education/training Follow up with users and document activities in the ticketing system Establish and maintain a professional working relationship with the user community, co-workers, and management to effectively provide problem resolution services Assess users’ technology knowledge and provide education related to proper use of enterprise technology and software through documentation, training materials and/or 1-on-1 instruction Develop and maintain documentation pertaining to operating procedures for new technologies Will be required to lift up to 50 Lbs 20-30% travel will be required Qualifications
Minimum Qualifications Open Competitive: A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science OR a bachelor's or higher-level degree in any field and one year of experience in information technology OR 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology OR Two years of professional experience in information technology Promotion: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1, Salary Grade (SG) 14 Transfer: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2 or Information Technology Specialist 2 Programming, G-18; OR in a title G-16 or above deemed administrative under Section 52.6 of the Civil Service Law 55b/c Appointment: This position is eligible for 55b/c designation and candidates are encouraged to apply Please Note Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring Appointment to this position is not final until all agency approvals have been granted Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis Some positions may require fingerprinting Some positions may require up to 25% travel and/or lifting up to 50 lbs Some positions are pending Civil Service approval Details of position(s) will be described further if you are selected for an interview Benefits of Working for NYS Generous benefits package, worth 65% of salary, including: Thirteen (13) paid holidays annually Up to Thirteen (13) days of paid vacation leave annually Up to Five (5) days of paid personal leave annually Up to Thirteen (13) days of paid sick leave annually for PEF Up to three (3) days of professional leave annually to participate in professional development Health Care Benefits Eligible employees and dependents can pick from a variety of affordable health insurance programs Family dental and vision benefits at no additional cost Additional Benefits New York State Employees’ Retirement System (ERS) Membership NYS Deferred Compensation Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds Public Service Loan Forgiveness (PSLF) And many more. The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply. NYS HELPS : This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). Seniorit y level
Entry level Employment type
Full-time Job function
Science, Information Technology, and Engineering Industries: IT Services and IT Consulting
#J-18808-Ljbffr