Nissan Motor Corporation
District Technical Service Manager
Nissan Motor Corporation, Aurora, Illinois, United States, 60505
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District Technical Service Manager
role at
Nissan Motor Corporation Location: Indianapolis, IN or Cincinnati, OH Job Description
We are currently looking for a
District Technical Service Manager
to join our team in Indiana, Ohio and Kentucky regions. The DTSM assists in resolving vehicle repairs that dealer technicians are unable to diagnose and repair, instructs dealer technicians in proper diagnostic and repair procedures, conducts incident investigations and prepares related reports, and acts as the primary interface with national consumer affairs and the technical hotline for customer requests, BBB arbitration, and Lemon Law cases. The role analyzes dealership service department operations, provides feedback to dealership management and NNA regional staff, identifies areas of improvement, develops action plans, and reviews with Dealer Principal/Executive management to improve service customer satisfaction and retention. Works with FOM counterparts to synergize operations. Responsibilities
Conduct routine dealership visits to assess service operations and meet with service staff, management, and Dealer Principals Collaborate with FOM and DTSM to evaluate customer service quality and practices in P&S operations Participate in CSI reviews, address issues, and develop action plans to improve customer satisfaction Identify, implement, and share best practices across dealerships Monitor staff performance using real-time tools and CSI scores; address sources of customer complaints Support complex vehicle diagnostics and train technicians on proper procedures Communicate with engineering and technical teams to resolve recurring or complex technical issues Investigate incidents by examining vehicles, reviewing documentation, and preparing detailed reports Make informed decisions aligned with company strategy and customer needs Manage customer buyback evaluations, final repairs, documentation, and vehicle disposition Serve as expert witness in Lemon Law, product liability, and warranty litigation; collaborate with Consumer Affairs to resolve disputes Evaluate dealership training needs, tool inventory, and systems; recommend improvements Promote service department certification and recognize achievements Review and approve/deny warranty and goodwill claims using systems data and technical expertise Act as technical SME during warranty reviews Perform additional related duties as needed Who We're Looking For
Experience: Four or more years of professional technical experience, automotive preferred, plus two or more years of DTS/TECH LINE experience and/or related industry leadership level experience Education: Bachelor’s degree or an equivalent combination of education, work experience and training; ASE Master status preferred Job Knowledge and Skill: Thorough knowledge of automobile mechanical and electronic functions; good general knowledge of dealership service operation; good verbal and written communication skills Demonstrated Knowledge, Skills and Abilities: Ability to prioritize schedules, work with minimal supervision, and function effectively in a virtual environment; focus on dealership and Nissan interests; strong customer focus; ability to influence others with credibility and follow-up MVR required Travel requirements: 50% - 75% day and overnight travel What You’ll Look Forward To at Nissan
Career Growth and Continuous Learning Opportunities:
Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, while contributing to shaping the future of transportation. Rewards:
Comprehensive Benefits Package including medical, mental health, parental leave, retirement savings, and Nissan perks, including discounts on lease vehicles and a Vehicle Purchase Program (VPP). See our Nissan Benefits Overview Guide for details. Nissan is committed to a drug-free workplace. All employment is contingent upon successful completion of drug and background screenings in accordance with Nissan policies and applicable laws, including state and local regulations. Equal Employment Opportunity
(EEO): Nissan provides equal employment opportunities to all persons regardless of race, gender, military status, disability, or any other status protected by law. Applicants must be legally authorized to work in the United States and may be required to provide proof of employment eligibility. Nissan uses E-Verify where permitted by law. NISSAN FOR EVERYONE
Nissan is committed to diversity and inclusion. We strive to reflect the diversity of our customer base and communities and promote a culture where everyone belongs. Salary Range: $73,839.00 - $113,659.00
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District Technical Service Manager
role at
Nissan Motor Corporation Location: Indianapolis, IN or Cincinnati, OH Job Description
We are currently looking for a
District Technical Service Manager
to join our team in Indiana, Ohio and Kentucky regions. The DTSM assists in resolving vehicle repairs that dealer technicians are unable to diagnose and repair, instructs dealer technicians in proper diagnostic and repair procedures, conducts incident investigations and prepares related reports, and acts as the primary interface with national consumer affairs and the technical hotline for customer requests, BBB arbitration, and Lemon Law cases. The role analyzes dealership service department operations, provides feedback to dealership management and NNA regional staff, identifies areas of improvement, develops action plans, and reviews with Dealer Principal/Executive management to improve service customer satisfaction and retention. Works with FOM counterparts to synergize operations. Responsibilities
Conduct routine dealership visits to assess service operations and meet with service staff, management, and Dealer Principals Collaborate with FOM and DTSM to evaluate customer service quality and practices in P&S operations Participate in CSI reviews, address issues, and develop action plans to improve customer satisfaction Identify, implement, and share best practices across dealerships Monitor staff performance using real-time tools and CSI scores; address sources of customer complaints Support complex vehicle diagnostics and train technicians on proper procedures Communicate with engineering and technical teams to resolve recurring or complex technical issues Investigate incidents by examining vehicles, reviewing documentation, and preparing detailed reports Make informed decisions aligned with company strategy and customer needs Manage customer buyback evaluations, final repairs, documentation, and vehicle disposition Serve as expert witness in Lemon Law, product liability, and warranty litigation; collaborate with Consumer Affairs to resolve disputes Evaluate dealership training needs, tool inventory, and systems; recommend improvements Promote service department certification and recognize achievements Review and approve/deny warranty and goodwill claims using systems data and technical expertise Act as technical SME during warranty reviews Perform additional related duties as needed Who We're Looking For
Experience: Four or more years of professional technical experience, automotive preferred, plus two or more years of DTS/TECH LINE experience and/or related industry leadership level experience Education: Bachelor’s degree or an equivalent combination of education, work experience and training; ASE Master status preferred Job Knowledge and Skill: Thorough knowledge of automobile mechanical and electronic functions; good general knowledge of dealership service operation; good verbal and written communication skills Demonstrated Knowledge, Skills and Abilities: Ability to prioritize schedules, work with minimal supervision, and function effectively in a virtual environment; focus on dealership and Nissan interests; strong customer focus; ability to influence others with credibility and follow-up MVR required Travel requirements: 50% - 75% day and overnight travel What You’ll Look Forward To at Nissan
Career Growth and Continuous Learning Opportunities:
Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, while contributing to shaping the future of transportation. Rewards:
Comprehensive Benefits Package including medical, mental health, parental leave, retirement savings, and Nissan perks, including discounts on lease vehicles and a Vehicle Purchase Program (VPP). See our Nissan Benefits Overview Guide for details. Nissan is committed to a drug-free workplace. All employment is contingent upon successful completion of drug and background screenings in accordance with Nissan policies and applicable laws, including state and local regulations. Equal Employment Opportunity
(EEO): Nissan provides equal employment opportunities to all persons regardless of race, gender, military status, disability, or any other status protected by law. Applicants must be legally authorized to work in the United States and may be required to provide proof of employment eligibility. Nissan uses E-Verify where permitted by law. NISSAN FOR EVERYONE
Nissan is committed to diversity and inclusion. We strive to reflect the diversity of our customer base and communities and promote a culture where everyone belongs. Salary Range: $73,839.00 - $113,659.00
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