Nissan Motor Corporation
District Technical Service Manager
Nissan Motor Corporation, Cincinnati, Ohio, United States, 45208
Overview
Location(s): Indianapolis, IN OR Cincinnati, OH Job Title: District Technical Service Manager Region: Indiana, Ohio and Kentucky We are currently looking for a
District Technical Service Manager
to join our team in the Indiana, Ohio and Kentucky regions. The DTSM assists in resolving vehicle repairs that dealer technicians are unable to diagnose and repair. Instructs dealer technicians in proper diagnostic and repair procedures. Performs incident investigations and prepares related reports. Conducts evaluations of customer buyback vehicles. Acts as primary interface with national consumer affairs and the technical hotline in relation to customer requests, BBB arbitration, and Lemon Law cases. Analyzes dealership's service department operations and provides constructive feedback to dealership management and Nissan North America regional staff. Identifies areas of improvement, develops recommended action plans, and reviews with Dealer Principal/Executive manager including P&S Management to improve service customer satisfaction and retention. Works with FOM counterpart(s) to synergize operations. Responsibilities
Conducts routine dealership visits to assess service operations and meet with service staff, management, and Dealer Principals Collaborates with FOM and DTSM to evaluate customer service quality and practices in P&S operations Participates in CSI reviews, addresses issues, and develops action plans to improve customer satisfaction Identifies, implements, and shares best practices across dealerships Monitors staff performance using real-time tools and CSI scores; addresses sources of customer complaints Supports complex vehicle diagnostics and trains technicians on proper procedures Communicates with engineering and technical teams to resolve recurring or complex technical issues Investigates incidents by examining vehicles, reviewing documentation, and preparing detailed reports Makes informed decisions aligned with company strategy and customer needs Manages customer buyback evaluations, final repairs, documentation, and vehicle disposition Serves as expert witness in Lemon Law, product liability, and warranty litigation; collaborates with Consumer Affairs to resolve disputes Evaluates dealership training needs, tool inventory, and systems; recommends improvements Promotes service department certification and recognizes achievements Reviews and approves/denies warranty and goodwill claims using systems data and technical expertise Acts as technical SME during warranty reviews Performs additional related duties as needed Qualifications
Experience:
Four or more years of professional technical experience, automotive preferred, plus two or more years of DTS/TECH LINE experience and/or related industry leadership level experience Education:
Bachelor’s degree or an equivalent combination of education, work experience and training; Automotive Service Excellence (ASE) Master Status Preferred Job Knowledge and Skill:
Thorough knowledge of automobile mechanical and electronic functions; good general knowledge of dealership service operation; good verbal and written communication skills Demonstrated Knowledge, Skills and Abilities:
Ability to prioritize own schedules and organize workload with minimal supervision; capable in virtual office environment; ability to influence others and build credibility; customer-focused; results-driven; strong communication and analytical skills Other:
MVR required Travel:
50% - 75% day and overnight travel What you’ll look forward to
Career Growth and Continuous Learning Opportunities:
Benefit from diverse career paths, cross-departmental moves, and learning platforms. Seminars, leadership training, and tuition reimbursement programs support your development while contributing to Nissan’s mission. Rewards:
Comprehensive Benefits Package (medical, mental health, parental leave, retirement savings) and Nissan perks including Employee Lease Program and Vehicle Purchase Program (VPP). More information is available in the Nissan Benefits Overview Guide. Equal Employment Opportunity
Nissan is an equal opportunity employer. Nissan is a drug-free workplace. All employment is contingent upon successful completion of drug and background screenings consistent with Nissan policies and applicable laws. Nissan uses E-Verify for employment eligibility. Join us as we carry our commitment to diversity and inclusion into the future.
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Location(s): Indianapolis, IN OR Cincinnati, OH Job Title: District Technical Service Manager Region: Indiana, Ohio and Kentucky We are currently looking for a
District Technical Service Manager
to join our team in the Indiana, Ohio and Kentucky regions. The DTSM assists in resolving vehicle repairs that dealer technicians are unable to diagnose and repair. Instructs dealer technicians in proper diagnostic and repair procedures. Performs incident investigations and prepares related reports. Conducts evaluations of customer buyback vehicles. Acts as primary interface with national consumer affairs and the technical hotline in relation to customer requests, BBB arbitration, and Lemon Law cases. Analyzes dealership's service department operations and provides constructive feedback to dealership management and Nissan North America regional staff. Identifies areas of improvement, develops recommended action plans, and reviews with Dealer Principal/Executive manager including P&S Management to improve service customer satisfaction and retention. Works with FOM counterpart(s) to synergize operations. Responsibilities
Conducts routine dealership visits to assess service operations and meet with service staff, management, and Dealer Principals Collaborates with FOM and DTSM to evaluate customer service quality and practices in P&S operations Participates in CSI reviews, addresses issues, and develops action plans to improve customer satisfaction Identifies, implements, and shares best practices across dealerships Monitors staff performance using real-time tools and CSI scores; addresses sources of customer complaints Supports complex vehicle diagnostics and trains technicians on proper procedures Communicates with engineering and technical teams to resolve recurring or complex technical issues Investigates incidents by examining vehicles, reviewing documentation, and preparing detailed reports Makes informed decisions aligned with company strategy and customer needs Manages customer buyback evaluations, final repairs, documentation, and vehicle disposition Serves as expert witness in Lemon Law, product liability, and warranty litigation; collaborates with Consumer Affairs to resolve disputes Evaluates dealership training needs, tool inventory, and systems; recommends improvements Promotes service department certification and recognizes achievements Reviews and approves/denies warranty and goodwill claims using systems data and technical expertise Acts as technical SME during warranty reviews Performs additional related duties as needed Qualifications
Experience:
Four or more years of professional technical experience, automotive preferred, plus two or more years of DTS/TECH LINE experience and/or related industry leadership level experience Education:
Bachelor’s degree or an equivalent combination of education, work experience and training; Automotive Service Excellence (ASE) Master Status Preferred Job Knowledge and Skill:
Thorough knowledge of automobile mechanical and electronic functions; good general knowledge of dealership service operation; good verbal and written communication skills Demonstrated Knowledge, Skills and Abilities:
Ability to prioritize own schedules and organize workload with minimal supervision; capable in virtual office environment; ability to influence others and build credibility; customer-focused; results-driven; strong communication and analytical skills Other:
MVR required Travel:
50% - 75% day and overnight travel What you’ll look forward to
Career Growth and Continuous Learning Opportunities:
Benefit from diverse career paths, cross-departmental moves, and learning platforms. Seminars, leadership training, and tuition reimbursement programs support your development while contributing to Nissan’s mission. Rewards:
Comprehensive Benefits Package (medical, mental health, parental leave, retirement savings) and Nissan perks including Employee Lease Program and Vehicle Purchase Program (VPP). More information is available in the Nissan Benefits Overview Guide. Equal Employment Opportunity
Nissan is an equal opportunity employer. Nissan is a drug-free workplace. All employment is contingent upon successful completion of drug and background screenings consistent with Nissan policies and applicable laws. Nissan uses E-Verify for employment eligibility. Join us as we carry our commitment to diversity and inclusion into the future.
#J-18808-Ljbffr