GEHA Health
Overview
G.E.H.A (Government Employees Health Association, Inc.) is a nonprofit member association that provides medical and dental benefits to more than two million federal employees and retirees, military retirees and their families. We celebrate diversity and are committed to creating an inclusive environment for all employees. We empower federal workers to be healthy and well and offer one of the largest medical and dental benefit provider networks available to federal employees in the United States. As Senior Salesforce Administrator, you’ll play a vital role at G.E.H.A. You will help continually improve and enhance our Salesforce platform by gathering requirements and feedback, designing scalable best-practice solutions, and managing the product road map. Our Salesforce user experience is of great importance; therefore, the Senior Salesforce Administrator should enjoy all aspects of user management, including support tickets, training, and designing solutions with user satisfaction as a priority. You should have a deep understanding of the Salesforce platform, be able to understand both our current setup and our business objectives, and quickly identify areas of improvement. The ideal candidate will be comfortable with change management and governance, and with communicating, prioritizing, and managing all aspects of a Salesforce project. The role requires the ability to liaise with stakeholders at all levels and translate technical information into layman’s terms to clearly explain design options and their potential impact.
Responsibilities
All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
Salesforce configuration changes, including Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
Understanding of basic triggers/Apex code
Sandbox environment management
DevOps/release management experience
Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
Identify unused or underutilized platform features
Create a platform roadmap and define priorities, liaising with stakeholders
Own the communication of any platform changes to end users and stakeholders
Data management to improve Salesforce data quality, implementing rules and automation as needed
Proactive system maintenance, including security reviews, release updates, health check, and Optimizer
User support tickets
Monitor and improve user adoption
New user and ongoing user training
Technical documentation
Management of integrated applications and third-party suppliers including NICE CXOne, Adobe Sign, Skedulo, On24, Zoom, Calendly and numerous AppExchange managed packages
Qualifications
Strong Salesforce product knowledge and at least six years of hands-on Salesforce Administration experience with Sales Cloud. Marketing Cloud is a plus
Analytical thinking and attention to detail
Proactive attitude to platform enhancements
Designing scalable, best-practice solutions
Excellent relationship-building skills and ability to liaise with stakeholders at all levels
Translating requirements into technical solutions
Experience in change management and governance
Training end users and key stakeholders
Experience writing technical documentation
Responsive to questions and proactive in communication
Experience implementing Salesforce configuration changes
DevOps/release management experience
Salesforce Certifications: Administrator, Advanced Administrator & Sales Cloud Consultant
Understands basic triggers/Apex code
Continued personal/professional development and active involvement in the Salesforce community
Desirable
Bachelor’s or postgraduate degree or professional qualification
Additional years of qualifying work experience may be considered in lieu of formal education
Work-at-home requirements
Must have the ability to provide a non-cellular high-speed internet service for a home office (fiber, DSL, or cable)
Minimum speed requirement: 30x5 Mbps
Latency below 80 ms
Hotspots, satellite and wireless internet service are not allowed for this role
Dedicated space without ongoing interruptions to protect member PHI / HIPAA information
Compensation and benefits
Base pay range in the job post: $105,241.00/yr - $148,351.00/yr
Salary information is a general guideline and varies based on scope, experience, and qualifications
Competitive pay, incentive plan, health/vision/dental benefits, 401(k) plan with company match
Well-being programs, paid time off, and other benefits
Diversity and inclusive environment
Equal Opportunity G.E.H.A is an Equal Opportunity Employer and will not discriminate based on sex, race, color, national origin, disability, religion, age, military status, genetic information, veteran status, pregnancy, marital status, gender identity, sexual orientation, or other characteristics protected by law. We are committed to creating an inclusive environment for all employees.
Location and remote policy G.E.H.A is headquartered in Lee's Summit, Missouri, and offers hybrid and work-from-home options where applicable.
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G.E.H.A (Government Employees Health Association, Inc.) is a nonprofit member association that provides medical and dental benefits to more than two million federal employees and retirees, military retirees and their families. We celebrate diversity and are committed to creating an inclusive environment for all employees. We empower federal workers to be healthy and well and offer one of the largest medical and dental benefit provider networks available to federal employees in the United States. As Senior Salesforce Administrator, you’ll play a vital role at G.E.H.A. You will help continually improve and enhance our Salesforce platform by gathering requirements and feedback, designing scalable best-practice solutions, and managing the product road map. Our Salesforce user experience is of great importance; therefore, the Senior Salesforce Administrator should enjoy all aspects of user management, including support tickets, training, and designing solutions with user satisfaction as a priority. You should have a deep understanding of the Salesforce platform, be able to understand both our current setup and our business objectives, and quickly identify areas of improvement. The ideal candidate will be comfortable with change management and governance, and with communicating, prioritizing, and managing all aspects of a Salesforce project. The role requires the ability to liaise with stakeholders at all levels and translate technical information into layman’s terms to clearly explain design options and their potential impact.
Responsibilities
All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
Salesforce configuration changes, including Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
Understanding of basic triggers/Apex code
Sandbox environment management
DevOps/release management experience
Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
Identify unused or underutilized platform features
Create a platform roadmap and define priorities, liaising with stakeholders
Own the communication of any platform changes to end users and stakeholders
Data management to improve Salesforce data quality, implementing rules and automation as needed
Proactive system maintenance, including security reviews, release updates, health check, and Optimizer
User support tickets
Monitor and improve user adoption
New user and ongoing user training
Technical documentation
Management of integrated applications and third-party suppliers including NICE CXOne, Adobe Sign, Skedulo, On24, Zoom, Calendly and numerous AppExchange managed packages
Qualifications
Strong Salesforce product knowledge and at least six years of hands-on Salesforce Administration experience with Sales Cloud. Marketing Cloud is a plus
Analytical thinking and attention to detail
Proactive attitude to platform enhancements
Designing scalable, best-practice solutions
Excellent relationship-building skills and ability to liaise with stakeholders at all levels
Translating requirements into technical solutions
Experience in change management and governance
Training end users and key stakeholders
Experience writing technical documentation
Responsive to questions and proactive in communication
Experience implementing Salesforce configuration changes
DevOps/release management experience
Salesforce Certifications: Administrator, Advanced Administrator & Sales Cloud Consultant
Understands basic triggers/Apex code
Continued personal/professional development and active involvement in the Salesforce community
Desirable
Bachelor’s or postgraduate degree or professional qualification
Additional years of qualifying work experience may be considered in lieu of formal education
Work-at-home requirements
Must have the ability to provide a non-cellular high-speed internet service for a home office (fiber, DSL, or cable)
Minimum speed requirement: 30x5 Mbps
Latency below 80 ms
Hotspots, satellite and wireless internet service are not allowed for this role
Dedicated space without ongoing interruptions to protect member PHI / HIPAA information
Compensation and benefits
Base pay range in the job post: $105,241.00/yr - $148,351.00/yr
Salary information is a general guideline and varies based on scope, experience, and qualifications
Competitive pay, incentive plan, health/vision/dental benefits, 401(k) plan with company match
Well-being programs, paid time off, and other benefits
Diversity and inclusive environment
Equal Opportunity G.E.H.A is an Equal Opportunity Employer and will not discriminate based on sex, race, color, national origin, disability, religion, age, military status, genetic information, veteran status, pregnancy, marital status, gender identity, sexual orientation, or other characteristics protected by law. We are committed to creating an inclusive environment for all employees.
Location and remote policy G.E.H.A is headquartered in Lee's Summit, Missouri, and offers hybrid and work-from-home options where applicable.
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