Vanderlande
Job TitleManager Field Services North America
Job Description
Field Services Manager As the Field Services Manager you will be responsible for leading a team of highly skilled service engineers that execute asset maintenance, life cycle services, and execute small RMR (revisions, modifications and retrofit) projects for the North American Airport and Parcel Systems (NA APS) Services team. The Field Services Manager must have a proven track record with managing technicians. Responsibilities and Duties: Oversee and schedule the execution of service calls, preventive, emergency, and corrective maintenance
Responsible for execution and performance of Field Services scope in respective service contracts
Work across all business domains: Airports, Warehouse and Distribution
Provide leadership, direction, training, and problem resolution for Field Services Team
Develop and deliver necessary training programs and quality control for Field Services Team
Be the technical liaison between customers and internal stakeholders
Coordinate resources necessary to implement services successfully
Promote accident-free workplace principles. Ensure Field Services Team is compliant with all Vanderlande safety programs and requirements. Show leadership in promoting safety
Responsible for financial performance of FSE department and overall impact on the company. Coordinate financial reporting and accountability for service projects
Basic Qualifications: Bachelor’s Degree required, preferably technical or business
5+ years’ experience within engineering, manufacturing, material handling or technology industry
2+ years’ experience in a managerial role, preferably remote management
Excellent communication and leadership skills
Experience managing department budget
Preferred Qualifications
: 2+ or more years in material handing industry
Continuous Improvement/Lean Six Sigma experience or certification
Knowledge-Skills-Abilities: Efficient computer skills with MS Office applications
Able to lead through remote management
Ability to influence at senior management and individual contributor level
Good verbal and written communication skills
Customer oriented
Position Type/Expected Hours of Work: This is a full-time exempt position. 24/7 operation. Schedule: Monday through Friday 9:00am-5:00pm Travel: Willing to travel domestically 25% of the time with some international travel. Supervisory Responsibility: This position has supervisory responsibilities. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
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Field Services Manager As the Field Services Manager you will be responsible for leading a team of highly skilled service engineers that execute asset maintenance, life cycle services, and execute small RMR (revisions, modifications and retrofit) projects for the North American Airport and Parcel Systems (NA APS) Services team. The Field Services Manager must have a proven track record with managing technicians. Responsibilities and Duties: Oversee and schedule the execution of service calls, preventive, emergency, and corrective maintenance
Responsible for execution and performance of Field Services scope in respective service contracts
Work across all business domains: Airports, Warehouse and Distribution
Provide leadership, direction, training, and problem resolution for Field Services Team
Develop and deliver necessary training programs and quality control for Field Services Team
Be the technical liaison between customers and internal stakeholders
Coordinate resources necessary to implement services successfully
Promote accident-free workplace principles. Ensure Field Services Team is compliant with all Vanderlande safety programs and requirements. Show leadership in promoting safety
Responsible for financial performance of FSE department and overall impact on the company. Coordinate financial reporting and accountability for service projects
Basic Qualifications: Bachelor’s Degree required, preferably technical or business
5+ years’ experience within engineering, manufacturing, material handling or technology industry
2+ years’ experience in a managerial role, preferably remote management
Excellent communication and leadership skills
Experience managing department budget
Preferred Qualifications
: 2+ or more years in material handing industry
Continuous Improvement/Lean Six Sigma experience or certification
Knowledge-Skills-Abilities: Efficient computer skills with MS Office applications
Able to lead through remote management
Ability to influence at senior management and individual contributor level
Good verbal and written communication skills
Customer oriented
Position Type/Expected Hours of Work: This is a full-time exempt position. 24/7 operation. Schedule: Monday through Friday 9:00am-5:00pm Travel: Willing to travel domestically 25% of the time with some international travel. Supervisory Responsibility: This position has supervisory responsibilities. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
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