Grubhub
Overview
About The Opportunity: As an Account Manager in the SMB Merchant Network, you'll oversee a restaurant portfolio, optimizing their Grubhub account, enhancing menu pages, and boosting conversion. Your role involves cultivating restaurant relationships and driving growth. The Impact You Will Make
Develop a solid understanding of Grubhub's products and services, including their features, benefits, and value propositions. Assist in managing a portfolio of accounts, ensuring timely communication, and addressing basic inquiries or concerns from clients. Assist restaurants in attracting new diners, boosting order volume, and delivering top-quality service to their diners. Conduct regular check-ins with restaurant partners to gather feedback, assess satisfaction levels, and identify areas for improvement. Respond to restaurant inquiries, account issues, and requests or route them to appropriate company departments within turnaround time expectations. Maintain accurate and up-to-date records of client interactions, including notes on discussions, action items, and follow-up tasks. Participate in training sessions and workshops to enhance product knowledge, sales skills, and overall proficiency in account management practices. Proactively seek opportunities to contribute to team goals and initiatives, demonstrating a willingness to learn and grow in the role. What You Bring To The Table
Outstanding, positive attitude with passion and aptitude for working in a fast-paced and fast-growing environment. Bachelor’s Degree or equivalent years of experience; High School degree/GED required. 1-2 years of sales experience. Experience working with (or selling to) restaurant owners is a major plus. Restaurant experience is also a plus. Spanish Speaking. Native-level fluency in English is required. Strong verbal and written communication skills. Confident making outbound dials on the phone. Proven track record of success in meeting and exceeding goals. Impeccable organizational skills, easily balancing multiple tasks at once; self-starter with a strong bias towards action and problem-solving; maximizes effectiveness by focusing time in the right areas. Strong computer skills (MS Office, Google products) with the ability to quickly learn new software. Experience with Salesforce.com or similar CRM is a plus. Compensation and Benefits
We reward our Sales positions with competitive pay. For this role, we offer uncapped commission with a base salary range as outlined below, based on factors including geographic location. Geographic salary variations applied by Wonder; final offer depends on candidate’s skills, education, training, credentials, and experience. PTO. Grubhub employees enjoy a generous amount of time to recharge. Health and Wellness. Excellent medical, dental and vision benefits, employee network groups and paid parental leave are part of our programs to support well-being. Compensation. Eligible for incentives, bonuses, commission, or RSUs (role-specific). Free Meals. Weekly Grubhub credit to enjoy and support local restaurants. Social Impact. We support communities through programs like the Grubhub Community Fund, with paid time off for causes important to employees. Job Details
Seniority level: Associate Employment type: Full-time Job function: Customer Service Industries: Technology, Information and Internet Note: Referrals can increase your chances of interviewing at Grubhub.
#J-18808-Ljbffr
About The Opportunity: As an Account Manager in the SMB Merchant Network, you'll oversee a restaurant portfolio, optimizing their Grubhub account, enhancing menu pages, and boosting conversion. Your role involves cultivating restaurant relationships and driving growth. The Impact You Will Make
Develop a solid understanding of Grubhub's products and services, including their features, benefits, and value propositions. Assist in managing a portfolio of accounts, ensuring timely communication, and addressing basic inquiries or concerns from clients. Assist restaurants in attracting new diners, boosting order volume, and delivering top-quality service to their diners. Conduct regular check-ins with restaurant partners to gather feedback, assess satisfaction levels, and identify areas for improvement. Respond to restaurant inquiries, account issues, and requests or route them to appropriate company departments within turnaround time expectations. Maintain accurate and up-to-date records of client interactions, including notes on discussions, action items, and follow-up tasks. Participate in training sessions and workshops to enhance product knowledge, sales skills, and overall proficiency in account management practices. Proactively seek opportunities to contribute to team goals and initiatives, demonstrating a willingness to learn and grow in the role. What You Bring To The Table
Outstanding, positive attitude with passion and aptitude for working in a fast-paced and fast-growing environment. Bachelor’s Degree or equivalent years of experience; High School degree/GED required. 1-2 years of sales experience. Experience working with (or selling to) restaurant owners is a major plus. Restaurant experience is also a plus. Spanish Speaking. Native-level fluency in English is required. Strong verbal and written communication skills. Confident making outbound dials on the phone. Proven track record of success in meeting and exceeding goals. Impeccable organizational skills, easily balancing multiple tasks at once; self-starter with a strong bias towards action and problem-solving; maximizes effectiveness by focusing time in the right areas. Strong computer skills (MS Office, Google products) with the ability to quickly learn new software. Experience with Salesforce.com or similar CRM is a plus. Compensation and Benefits
We reward our Sales positions with competitive pay. For this role, we offer uncapped commission with a base salary range as outlined below, based on factors including geographic location. Geographic salary variations applied by Wonder; final offer depends on candidate’s skills, education, training, credentials, and experience. PTO. Grubhub employees enjoy a generous amount of time to recharge. Health and Wellness. Excellent medical, dental and vision benefits, employee network groups and paid parental leave are part of our programs to support well-being. Compensation. Eligible for incentives, bonuses, commission, or RSUs (role-specific). Free Meals. Weekly Grubhub credit to enjoy and support local restaurants. Social Impact. We support communities through programs like the Grubhub Community Fund, with paid time off for causes important to employees. Job Details
Seniority level: Associate Employment type: Full-time Job function: Customer Service Industries: Technology, Information and Internet Note: Referrals can increase your chances of interviewing at Grubhub.
#J-18808-Ljbffr