Jobs via Dice
Overview
Join to apply for the
Client Success Consultant
role at
Jobs via Dice . TransUnion's Job Applicant Privacy Notice is provided with this posting. Responsibilities
Own and nurture customer relationships post-sale, ensuring satisfaction and long-term success. In conjunction with sales account management, ensure a cohesive client relationship that facilitates continued satisfaction and increased use of TransUnion fraud solutions. Develop and execute comprehensive Customer Success Plans tailored to individual customer needs. Organize and lead customer Quarterly or Monthly Business Reviews to demonstrate the value delivered to customers, in partnership with Sales leaders. Collaborate with Sales teams to ensure a seamless hand-off from pre-sales to post-sales. Share best practices, industry insights, and analytics to inform client use. Work closely with the Data Science team to mine performance information and spot emerging threats in the market. Work with Product teams to provide feedback on roadmap requirements and telemetry needs. Partner with Operations, Data Science, and Technology teams to streamline implementations and resolve technical issues. Develop and maintain strong relationships with customers to encourage loyalty and retention; identify and qualify expansion opportunities for upsell and cross-sell initiatives. Advocate for customers by addressing concerns and ensuring their voices are heard across the organization; engage with the user community for feedback and product improvement. Qualifications
7+ years of relevant experience. Minimum Bachelor's degree in Business, Marketing, Engineering, or Data Science or related field is preferred. Previous experience in fraud management/operations, software sales/customer success or customer service, account management, consulting, or related fields is preferred. Strong organizational abilities to manage multiple accounts and prioritize tasks effectively. A Fraud subject-matter expert; experience in fraud management/operations is a strong plus. Experience with Salesforce and other customer success platforms is a plus. Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Consulting, Information Technology, and Sales Industries: Software Development Benefits
TransUnion provides flexible benefits including flexible time off, paid time off, holidays, health benefits, mental health support, disability benefits, parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) with employer match, and access to Employee Resource Groups.
#J-18808-Ljbffr
Join to apply for the
Client Success Consultant
role at
Jobs via Dice . TransUnion's Job Applicant Privacy Notice is provided with this posting. Responsibilities
Own and nurture customer relationships post-sale, ensuring satisfaction and long-term success. In conjunction with sales account management, ensure a cohesive client relationship that facilitates continued satisfaction and increased use of TransUnion fraud solutions. Develop and execute comprehensive Customer Success Plans tailored to individual customer needs. Organize and lead customer Quarterly or Monthly Business Reviews to demonstrate the value delivered to customers, in partnership with Sales leaders. Collaborate with Sales teams to ensure a seamless hand-off from pre-sales to post-sales. Share best practices, industry insights, and analytics to inform client use. Work closely with the Data Science team to mine performance information and spot emerging threats in the market. Work with Product teams to provide feedback on roadmap requirements and telemetry needs. Partner with Operations, Data Science, and Technology teams to streamline implementations and resolve technical issues. Develop and maintain strong relationships with customers to encourage loyalty and retention; identify and qualify expansion opportunities for upsell and cross-sell initiatives. Advocate for customers by addressing concerns and ensuring their voices are heard across the organization; engage with the user community for feedback and product improvement. Qualifications
7+ years of relevant experience. Minimum Bachelor's degree in Business, Marketing, Engineering, or Data Science or related field is preferred. Previous experience in fraud management/operations, software sales/customer success or customer service, account management, consulting, or related fields is preferred. Strong organizational abilities to manage multiple accounts and prioritize tasks effectively. A Fraud subject-matter expert; experience in fraud management/operations is a strong plus. Experience with Salesforce and other customer success platforms is a plus. Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Consulting, Information Technology, and Sales Industries: Software Development Benefits
TransUnion provides flexible benefits including flexible time off, paid time off, holidays, health benefits, mental health support, disability benefits, parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) with employer match, and access to Employee Resource Groups.
#J-18808-Ljbffr