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Sam's Club

(USA) Member Team Lead

Sam's Club, Eau Claire, Wisconsin, United States, 54701

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Overview 4 days ago Be among the first 25 applicants. This range is provided by Sam's Club. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range $20.00/hr - $28.00/hr

What you'll do

Assist management with supervision of associates by assigning duties, communicating goals and feedback, and training on processes and procedures.

Provide direction and guidance on member service approaches to resolve member complaints and issues per company guidelines.

Ensure compliance with company policies and procedures; support the Open Door Policy; participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

Communicate and support membership by providing information on membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals.

Promote the value of Sam\'s Club products and services; participate in sales and marketing events; maintain required documentation and recaps.

Provide member service by acknowledging members, identifying needs, assisting with purchases, locating merchandise, and supporting self-service technology.

Assist members with transactions using registers or self-checkout; ensure club pick-up orders are fulfilled; oversee area operations including claims, returns, and merchandise organization.

Assist with cash handling, accounting records, deposits, and confidential information; support financial analysis and investigations as needed.

Collaborate with managers and coworkers to meet business needs, monitor progress, and identify improvement opportunities.

Promote compliance with ethics and integrity standards; support management in addressing issues and applying company policies.

Lead and participate in teams; coordinate work assignments, provide feedback, and help others adapt to change.

Benefits

Health benefits include medical, vision and dental coverage

Financial benefits include 401(k), stock purchase and company-paid life insurance

Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting; PTO/PPTO for vacation, sick leave, holidays, or other purposes

Other benefits include short-term and long-term disability, discounts, Military Leave Pay, and more

Live Better U is a company paid education benefit program for associates in Walmart and Sam's Club facilities. Tuition, books, and fees are paid for by Walmart. Eligibility requirements apply. Benefits are subject to change.

Minimum Qualifications

6 months retail experience including operating front-end equipment (e.g., cash register) AND 6 months customer service experience

Must be 18 years of age or older

Preferred Qualifications

Leading a front-end team; supervisory experience including hiring, evaluating, mentoring, developing, and managing workload

Job details

Seniority level: Mid-Senior level

Employment type: Part-time

Job function: Information Technology

Industries: Retail

Location Primary Location: 4001 Gateway Dr, Eau Claire, WI 54701-8134, United States of America

Note Walmart and its subsidiaries are committed to maintaining a drug-free workplace and have a no tolerance policy regarding illegal drugs and alcohol on the job.

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