MAA
Senior Assistant Property Manager | MAA Gateway
MAA, Charlotte, North Carolina, United States, 28245
Overview
The Senior Assistant Property Manager (APM) reports to the Senior Property Manager and supports the operations and financial performance of multiple assigned apartment communities operating as a singular entity for MAA. The Senior APM frequently operates independently to provide team leadership and supervision as an extension of the Senior Property Manager. Primary responsibilities include leasing office management and support; customer service with current and prospective residents; inspecting property landscape and apartment units; leasing apartments and renewals; collecting rent and ancillary fees from residents, including collections of delinquent accounts; posting income and deposits. Duties And Responsibilities
Provide team leadership and supervision in coordination with and as an extension of the Senior Property Manager for multiple properties. Provide direction and guidance to support, coordinate, and facilitate leasing, resident retention, concessions, and customer service activities. Monitor and regularly review property performance metrics with the Senior Property Manager and team. Ensure leasing office management practices adhere to MAA policies and procedures. Provide on-the-job training and coaching to team members as needed. Contribute to recruitment, selection, and onboarding of new staff. Monitor and offer input on team performance for continuous improvement. Facilitate the resolution of resident customer service requests and issues as a primary point of contact. Actively listen and engage residents to determine root causes, document, and coordinate with the property team to address. Follow up to ensure resolution. Coordinate and attend special events to promote resident relations and sense of community. Coordinate with office staff to perform leasing of units, including generating traffic and responding to leads generated through multiple channels. Showcase the value of residence at an MAA property by conducting tours, qualifying prospects, and closing sales. Obtain rental applications and deposits and ensure all resident files are maintained according to policy. Regularly inspect vacant units to assess needs for maintenance and repairs to ensure readiness for lease and occupancy. Monitor the property landscape and other attributes to identify and report potential safety hazards and concerns; ensure resolution of defects and maintenance of quality property aesthetics. Ensure adherence to MAA policies and procedures, particularly safety regulations. Comply with MAA policies for reporting incidents. Collect rent from residents and post into the Yardi system. May complete Statements of Deposit Activity (SODAs) for vacated apartment units in the Yardi system. Process all applicable deposits, rents, and other fees and ancillary revenues collected. Distribute renewal notices to current residents. Communicate and reinforce the resident value proposition to overcome resistance and secure renewal agreements. Contact delinquent residents and communicate late notices and eviction notices. Adhere to company policies and procedures if rent is not received within a specified period. Support Open Arms and other initiatives that demonstrate and enhance MAA corporate culture. Perform other related duties as assigned to meet the needs of the business. Required Qualifications
3-5 years of property management industry experience required. Customer service, leasing and collections experience required. For South Carolina locations, Property Manager (PM) or Property Manager in Charge (PMIC) license by the South Carolina Real Estate Commission required at hire or by the next professional examination and licensing opportunity. Preferred Qualifications
Assistant Property Manager or equivalent experience strongly preferred. Supervisory/management experience strongly preferred. Bachelor’s degree preferred. Certified Apartment Manager (CAM) and/or NALP credential strongly preferred. Knowledge, Skills, And Abilities
Supervisory and leadership skills to provide on-the-job training, coaching, counseling, and delegation. Knowledge of general bookkeeping and accounting practices Knowledge of property management business procedures Customer service skills and conflict resolution skills to overcome objections and resolve issues. Organizational skills to maintain records and schedules. Knowledge of apartment management laws and regulations at the federal, state, and local levels Sales knowledge, skills, and abilities to sell products and services to new and existing customers. Ability to visually inspect units, grounds, and other aspects of the property to determine adherence to standards. Strong verbal and written communication skills. Critical thinking and problem-solving skills Proficiency with Microsoft Office applications (Word, Excel, Outlook, and PowerPoint). Ability to learn and operate Yardi. Ability to maintain confidentiality and exercise appropriate discretion. Physical And Environmental Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 30 pounds. This job operates in a professional office environment with occasional exposure to outside weather conditions. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Disclaimer
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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The Senior Assistant Property Manager (APM) reports to the Senior Property Manager and supports the operations and financial performance of multiple assigned apartment communities operating as a singular entity for MAA. The Senior APM frequently operates independently to provide team leadership and supervision as an extension of the Senior Property Manager. Primary responsibilities include leasing office management and support; customer service with current and prospective residents; inspecting property landscape and apartment units; leasing apartments and renewals; collecting rent and ancillary fees from residents, including collections of delinquent accounts; posting income and deposits. Duties And Responsibilities
Provide team leadership and supervision in coordination with and as an extension of the Senior Property Manager for multiple properties. Provide direction and guidance to support, coordinate, and facilitate leasing, resident retention, concessions, and customer service activities. Monitor and regularly review property performance metrics with the Senior Property Manager and team. Ensure leasing office management practices adhere to MAA policies and procedures. Provide on-the-job training and coaching to team members as needed. Contribute to recruitment, selection, and onboarding of new staff. Monitor and offer input on team performance for continuous improvement. Facilitate the resolution of resident customer service requests and issues as a primary point of contact. Actively listen and engage residents to determine root causes, document, and coordinate with the property team to address. Follow up to ensure resolution. Coordinate and attend special events to promote resident relations and sense of community. Coordinate with office staff to perform leasing of units, including generating traffic and responding to leads generated through multiple channels. Showcase the value of residence at an MAA property by conducting tours, qualifying prospects, and closing sales. Obtain rental applications and deposits and ensure all resident files are maintained according to policy. Regularly inspect vacant units to assess needs for maintenance and repairs to ensure readiness for lease and occupancy. Monitor the property landscape and other attributes to identify and report potential safety hazards and concerns; ensure resolution of defects and maintenance of quality property aesthetics. Ensure adherence to MAA policies and procedures, particularly safety regulations. Comply with MAA policies for reporting incidents. Collect rent from residents and post into the Yardi system. May complete Statements of Deposit Activity (SODAs) for vacated apartment units in the Yardi system. Process all applicable deposits, rents, and other fees and ancillary revenues collected. Distribute renewal notices to current residents. Communicate and reinforce the resident value proposition to overcome resistance and secure renewal agreements. Contact delinquent residents and communicate late notices and eviction notices. Adhere to company policies and procedures if rent is not received within a specified period. Support Open Arms and other initiatives that demonstrate and enhance MAA corporate culture. Perform other related duties as assigned to meet the needs of the business. Required Qualifications
3-5 years of property management industry experience required. Customer service, leasing and collections experience required. For South Carolina locations, Property Manager (PM) or Property Manager in Charge (PMIC) license by the South Carolina Real Estate Commission required at hire or by the next professional examination and licensing opportunity. Preferred Qualifications
Assistant Property Manager or equivalent experience strongly preferred. Supervisory/management experience strongly preferred. Bachelor’s degree preferred. Certified Apartment Manager (CAM) and/or NALP credential strongly preferred. Knowledge, Skills, And Abilities
Supervisory and leadership skills to provide on-the-job training, coaching, counseling, and delegation. Knowledge of general bookkeeping and accounting practices Knowledge of property management business procedures Customer service skills and conflict resolution skills to overcome objections and resolve issues. Organizational skills to maintain records and schedules. Knowledge of apartment management laws and regulations at the federal, state, and local levels Sales knowledge, skills, and abilities to sell products and services to new and existing customers. Ability to visually inspect units, grounds, and other aspects of the property to determine adherence to standards. Strong verbal and written communication skills. Critical thinking and problem-solving skills Proficiency with Microsoft Office applications (Word, Excel, Outlook, and PowerPoint). Ability to learn and operate Yardi. Ability to maintain confidentiality and exercise appropriate discretion. Physical And Environmental Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 30 pounds. This job operates in a professional office environment with occasional exposure to outside weather conditions. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Disclaimer
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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