The Michaels Organization
Overview
The Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment. Our teammates strive to fulfill our promise of creating communities that lift lives – ones that jumpstart housing, education, civic engagement, and neighborhood prosperity. Responsibilities
Responsible for the leasing of all vacant homes and pre-leasing all homes that become vacant. Ensure the needs of military families are met in a professional and courteous manner. Coordinate outreach and assist with building resident satisfaction to increase occupancy and build better community relationships. Complete all work assignments, reports and inspections in a timely manner. Answer phones and inquiries on housing availability and speak confidently about the features offered. Schedule and assist with periodic inspections and conduct Move-In and Move-Out inspections with the client. Pre-inspect homes prior to scheduled Move-In to ensure clean, habitable conditions and create a favorable first impression. Explain the community benefits to clients. Be familiar with various floor plans and neighborhoods available to the waiting lists. Keep accurate records of all inquiries and applications on the waiting list. Monitor and follow up on the status of applications and acceptance or rejection of homes within eligibility. Ensure completion of all required documentation to process the application, including the Lease and Move-In packet and all required leasing reports. Ensure the Move-in packet is completed according to guidelines with a Move-In Inspection signed by management and the resident, in compliance with Fair Housing Laws. Maintain resident confidentiality and comply with the code of ethics. Maintain mutually respectful, collaborative relationships with staff and residents. Attend appropriate internal and external meetings as assigned by supervisor. Enforce and adhere to company policies, rules and regulations. Participate in staff meetings and trainings as directed by supervisor. Perform other related duties and responsibilities as assigned. Qualifications
Required Experience: Any combination of experience, education or training that will assist the employee to successfully fulfill the required knowledge, skills and abilities. Required Education/Training: High School Diploma/and/or GED; Valid Driver’s License and acceptable driving record; Computer skills including MS Word, PowerPoint and Excel. Required Skills And Abilities: Advocate, organize, problem-solve and obtain results for residents; ability to troubleshoot and prioritize work; ability to remain calm in stressful situations and exercise resolution skills; ability to work in a fast-paced team environment; effectively present information and respond to questions from residents, supervisors, and co-workers; capacity to operate independently and take initiative; communicate clearly and concisely; strong organizational skills; preferred knowledge of housing-specific software (e.g., Yardi, RealPage). Working Conditions
The position involves primarily office work in a typical office environment, with occasional showing of available units to prospective residents which may involve driving, walking, and climbing stairs during home inspection tours in various weather conditions. Some degree of stress may result from working in a close environment and with the public and other employees. Must be able to work flexible hours, including evenings or weekends on occasion. Salary & Benefits
The salary range information reflects the targeted base salary for the position. Within the range, pay is determined by work location and factors such as job-related skills, experience, and relevant education or training. We offer a competitive wage and a comprehensive benefits package including medical, dental, vision, prescription, generous paid time off, a 401(k) plan with company match, and more. The Michaels Employee Scholarship Program is also available as an added incentive. Equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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The Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment. Our teammates strive to fulfill our promise of creating communities that lift lives – ones that jumpstart housing, education, civic engagement, and neighborhood prosperity. Responsibilities
Responsible for the leasing of all vacant homes and pre-leasing all homes that become vacant. Ensure the needs of military families are met in a professional and courteous manner. Coordinate outreach and assist with building resident satisfaction to increase occupancy and build better community relationships. Complete all work assignments, reports and inspections in a timely manner. Answer phones and inquiries on housing availability and speak confidently about the features offered. Schedule and assist with periodic inspections and conduct Move-In and Move-Out inspections with the client. Pre-inspect homes prior to scheduled Move-In to ensure clean, habitable conditions and create a favorable first impression. Explain the community benefits to clients. Be familiar with various floor plans and neighborhoods available to the waiting lists. Keep accurate records of all inquiries and applications on the waiting list. Monitor and follow up on the status of applications and acceptance or rejection of homes within eligibility. Ensure completion of all required documentation to process the application, including the Lease and Move-In packet and all required leasing reports. Ensure the Move-in packet is completed according to guidelines with a Move-In Inspection signed by management and the resident, in compliance with Fair Housing Laws. Maintain resident confidentiality and comply with the code of ethics. Maintain mutually respectful, collaborative relationships with staff and residents. Attend appropriate internal and external meetings as assigned by supervisor. Enforce and adhere to company policies, rules and regulations. Participate in staff meetings and trainings as directed by supervisor. Perform other related duties and responsibilities as assigned. Qualifications
Required Experience: Any combination of experience, education or training that will assist the employee to successfully fulfill the required knowledge, skills and abilities. Required Education/Training: High School Diploma/and/or GED; Valid Driver’s License and acceptable driving record; Computer skills including MS Word, PowerPoint and Excel. Required Skills And Abilities: Advocate, organize, problem-solve and obtain results for residents; ability to troubleshoot and prioritize work; ability to remain calm in stressful situations and exercise resolution skills; ability to work in a fast-paced team environment; effectively present information and respond to questions from residents, supervisors, and co-workers; capacity to operate independently and take initiative; communicate clearly and concisely; strong organizational skills; preferred knowledge of housing-specific software (e.g., Yardi, RealPage). Working Conditions
The position involves primarily office work in a typical office environment, with occasional showing of available units to prospective residents which may involve driving, walking, and climbing stairs during home inspection tours in various weather conditions. Some degree of stress may result from working in a close environment and with the public and other employees. Must be able to work flexible hours, including evenings or weekends on occasion. Salary & Benefits
The salary range information reflects the targeted base salary for the position. Within the range, pay is determined by work location and factors such as job-related skills, experience, and relevant education or training. We offer a competitive wage and a comprehensive benefits package including medical, dental, vision, prescription, generous paid time off, a 401(k) plan with company match, and more. The Michaels Employee Scholarship Program is also available as an added incentive. Equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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