Contra Costa College
Calwin (CalSAWS) Help Desk Specialist
Contra Costa College, Martinez, California, United States, 94553
Responsibilities
Troubleshooting and researching issues related to the use, application, and operation of CalSAWS Identifying and resolving end-user errors, and referring system and hardware problems to the appropriate staff Serving as an information resource for program staff, IT staff, developer groups, system vendors, project help desks, and other counties regarding system use and application needs Assessing employee issues with the system, gathering information about processes and data needs, referring escalated problems to the vendor helpdesk, and tracking them for resolution Monitoring and tracking outcomes of CalSAWS application problems and communicating resolutions to users Assisting in the development of, and participating in, training on the use and application of the CalSAWS system Participating in system user groups to help develop methods for resolving user problems Assisting in the development of programming change recommendations to enhance system effectiveness and improve functionality Minimum Qualifications
License Required:
Possession of a valid California Motor Vehicle Operator's License. Out of State valid Motor Vehicle Operator's License will be accepted during the application process. Experience:
The equivalent of one (1) year of full time experience as a CalWIN On-Site Support Specialist in the Contra Costa County classified service. Or II Education:
Completion of 60 semester units or 90 quarter units at an accredited college or university which included at least 12 semester or 18 quarter units in psychology, sociology, social welfare and computer science, business, office technology, information systems or related field. Two (2) years of full-time experience or its equivalent public assistance eligibility determination in a California County Welfare Department which must have included at least one (1) year of responsibility for research and resolution of problems of working in the CalWIN system. Substitution:
Two year(s) of additional qualifying experience may be substituted for the required education. Selection Process
Application Filing and Evaluation: All applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. Training and Experience Questionnaire: Candidates will be required to complete a training and experience questionnaire at the time of filing. The responses to the training and experience questions on the supplemental questionnaire will be used to evaluate candidates' relevant education, training and/or experience as it relates to the Calwin (CalSAWS) Help Desk Specialist classification. (Weighted 100%) The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. For recruitment-specific questions, please contact Flor Robb at Flor.Robb@hrd.cccounty.us. For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1 855-524-5627. EQUAL EMPLOYMENT OPPORTUNITY
It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law. To read the complete job description, please visit the website: https://www.cccounty.us/hr.
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Troubleshooting and researching issues related to the use, application, and operation of CalSAWS Identifying and resolving end-user errors, and referring system and hardware problems to the appropriate staff Serving as an information resource for program staff, IT staff, developer groups, system vendors, project help desks, and other counties regarding system use and application needs Assessing employee issues with the system, gathering information about processes and data needs, referring escalated problems to the vendor helpdesk, and tracking them for resolution Monitoring and tracking outcomes of CalSAWS application problems and communicating resolutions to users Assisting in the development of, and participating in, training on the use and application of the CalSAWS system Participating in system user groups to help develop methods for resolving user problems Assisting in the development of programming change recommendations to enhance system effectiveness and improve functionality Minimum Qualifications
License Required:
Possession of a valid California Motor Vehicle Operator's License. Out of State valid Motor Vehicle Operator's License will be accepted during the application process. Experience:
The equivalent of one (1) year of full time experience as a CalWIN On-Site Support Specialist in the Contra Costa County classified service. Or II Education:
Completion of 60 semester units or 90 quarter units at an accredited college or university which included at least 12 semester or 18 quarter units in psychology, sociology, social welfare and computer science, business, office technology, information systems or related field. Two (2) years of full-time experience or its equivalent public assistance eligibility determination in a California County Welfare Department which must have included at least one (1) year of responsibility for research and resolution of problems of working in the CalWIN system. Substitution:
Two year(s) of additional qualifying experience may be substituted for the required education. Selection Process
Application Filing and Evaluation: All applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. Training and Experience Questionnaire: Candidates will be required to complete a training and experience questionnaire at the time of filing. The responses to the training and experience questions on the supplemental questionnaire will be used to evaluate candidates' relevant education, training and/or experience as it relates to the Calwin (CalSAWS) Help Desk Specialist classification. (Weighted 100%) The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. For recruitment-specific questions, please contact Flor Robb at Flor.Robb@hrd.cccounty.us. For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1 855-524-5627. EQUAL EMPLOYMENT OPPORTUNITY
It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law. To read the complete job description, please visit the website: https://www.cccounty.us/hr.
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