Cision
Overview
Customer Content Specialist at Cision
At Cision, we empower every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you\'ll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Empower your impact at Cision. Be seen, be understood, be you.
Our Customer Content Specialist team consists of supportive and goal-driven professionals who help our client base find success through our diverse portfolio of communications solutions. In this role, specialists work directly with clients to ensure their press releases are distributed to their desired target audience and to help drive their corporate objectives. Working as a team, specialists are the primary point of contact for clients throughout the distribution process and act as product experts and strategists to align service offerings with a client\'s communication needs. They also offer recommendations on content best practices to help increase engagement and visibility.
What You\'ll Do
Work directly with clients to ensure their press releases are distributed to the desired target audience to help drive corporate objectives.
Serve as the primary point of contact for clients throughout the distribution process.
Act as product experts and strategists to align service offerings with a client\'s communication needs.
Provide recommendations on content best practices to help increase engagement and visibility.
PR Newswire supports specialists through career progression and personal growth opportunities as they advance within the role. We encourage growth, celebrate success, and strive to be a better partner for our clients.
What We Are Looking For
Team player who is self-driven to exceed core metrics and department goals
Ability to work collaboratively within a hybrid work setting
Passion for customer service and helping others
Ability to master a product portfolio and position solutions to customers to impact revenue generation
1+ years of experience in content creation, customer service, or related field required
BA degree in a communication-related field required
Knowledge of SEO and content best practices desired
Expertise in PowerPoint, Canva, and public speaking a plus
Overtime and holiday coverage may be required based on business needs
What We Offer
Hybrid work model based on performance and career progression
Introductory training program for our proprietary systems
Opportunities for career progression and advancement
Flexible Time Off
Shift is eligible for a weekend differential of 10%
Sunday - Thursday Shift: Sunday 8:00-4:00p ET; Monday - Thursday 10:00-7:00p ET
Hybrid - 2 days a week in our Cleveland Office
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision\'s award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take steps to ensure that people with disabilities are provided reasonable accommodations. If reasonable accommodation is required to participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com
Please review our Global Candidate Data Privacy Statement to learn about Cision\’s commitment to protecting personal data collected during the hiring process.
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At Cision, we empower every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you\'ll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Empower your impact at Cision. Be seen, be understood, be you.
Our Customer Content Specialist team consists of supportive and goal-driven professionals who help our client base find success through our diverse portfolio of communications solutions. In this role, specialists work directly with clients to ensure their press releases are distributed to their desired target audience and to help drive their corporate objectives. Working as a team, specialists are the primary point of contact for clients throughout the distribution process and act as product experts and strategists to align service offerings with a client\'s communication needs. They also offer recommendations on content best practices to help increase engagement and visibility.
What You\'ll Do
Work directly with clients to ensure their press releases are distributed to the desired target audience to help drive corporate objectives.
Serve as the primary point of contact for clients throughout the distribution process.
Act as product experts and strategists to align service offerings with a client\'s communication needs.
Provide recommendations on content best practices to help increase engagement and visibility.
PR Newswire supports specialists through career progression and personal growth opportunities as they advance within the role. We encourage growth, celebrate success, and strive to be a better partner for our clients.
What We Are Looking For
Team player who is self-driven to exceed core metrics and department goals
Ability to work collaboratively within a hybrid work setting
Passion for customer service and helping others
Ability to master a product portfolio and position solutions to customers to impact revenue generation
1+ years of experience in content creation, customer service, or related field required
BA degree in a communication-related field required
Knowledge of SEO and content best practices desired
Expertise in PowerPoint, Canva, and public speaking a plus
Overtime and holiday coverage may be required based on business needs
What We Offer
Hybrid work model based on performance and career progression
Introductory training program for our proprietary systems
Opportunities for career progression and advancement
Flexible Time Off
Shift is eligible for a weekend differential of 10%
Sunday - Thursday Shift: Sunday 8:00-4:00p ET; Monday - Thursday 10:00-7:00p ET
Hybrid - 2 days a week in our Cleveland Office
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision\'s award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take steps to ensure that people with disabilities are provided reasonable accommodations. If reasonable accommodation is required to participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com
Please review our Global Candidate Data Privacy Statement to learn about Cision\’s commitment to protecting personal data collected during the hiring process.
#J-18808-Ljbffr