Kforce Inc
Base pay range
$17.97/hr - $23.52/hr
Overview Kforce is immediately adding a full-time Technical Support Specialist in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Williamsburg, VA. Duties:
Responsibilities
Technical Support Specialist will respond to common service, product, technical, and customer-relations questions
Monitor & resolve service tickets for printing related incidents and problems
Initiate Device related trouble tickets into the customer supplied ticketing system
Install and setup printers and apply customer configurations
Troubleshoot and resolve printer, print driver, and client system printing issues, non-reporting devices
Troubleshoot and resolve print server and print queue issues
As a Technical Support Specialist, you will perform device and fleet usage analysis
Perform research related to printing related issues
Assist with the evaluation, testing, and creation of configuration templates of new devices
Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met
Requirements
Bachelor's degree preferred or Associate degree holder (technical field) with 3-5 years working experience in related fields desired
Basic knowledge of Company products and services offerings
Communicate effectively to technical level and first-level management within an organization
Active listening skills and ability to adjust messages to audience level
Problem-solving skills (proactive, reactive and creative based on clearly defined procedures)
Conceptual understanding of IT environments
Pay and Benefits The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce\'s sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Seniority level
Associate
Employment type
Contract
Job function
Information Technology
Industries
Computer Hardware Manufacturing
Get notified about new Technical Support Specialist jobs in Williamsburg.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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$17.97/hr - $23.52/hr
Overview Kforce is immediately adding a full-time Technical Support Specialist in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Williamsburg, VA. Duties:
Responsibilities
Technical Support Specialist will respond to common service, product, technical, and customer-relations questions
Monitor & resolve service tickets for printing related incidents and problems
Initiate Device related trouble tickets into the customer supplied ticketing system
Install and setup printers and apply customer configurations
Troubleshoot and resolve printer, print driver, and client system printing issues, non-reporting devices
Troubleshoot and resolve print server and print queue issues
As a Technical Support Specialist, you will perform device and fleet usage analysis
Perform research related to printing related issues
Assist with the evaluation, testing, and creation of configuration templates of new devices
Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met
Requirements
Bachelor's degree preferred or Associate degree holder (technical field) with 3-5 years working experience in related fields desired
Basic knowledge of Company products and services offerings
Communicate effectively to technical level and first-level management within an organization
Active listening skills and ability to adjust messages to audience level
Problem-solving skills (proactive, reactive and creative based on clearly defined procedures)
Conceptual understanding of IT environments
Pay and Benefits The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce\'s sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Seniority level
Associate
Employment type
Contract
Job function
Information Technology
Industries
Computer Hardware Manufacturing
Get notified about new Technical Support Specialist jobs in Williamsburg.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr