Kforce Inc
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This role is provided by Kforce Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $30.00/hr - $38.50/hr
Responsibilities
Provide timely and effective remote technical support via phone, email, and remote access software.
Diagnose customer issues and identify appropriate solutions, including part replacements or escalation to field support.
Collaborate closely with Contact Center Agents, Competency Center Engineers, and Field Support Engineers to ensure seamless issue resolution.
Maintain ownership of customer cases from initiation to resolution, ensuring a high-quality customer experience.
Optimize customer equipment productivity by minimizing downtime through remote troubleshooting.
Document all support interactions and resolutions accurately in the case management system.
Requirements
Technical background in 3D printing technologies or related fields.
Strong problem‑solving skills and ability to work independently in a remote environment.
Excellent communication skills, both verbal and written.
Experience with remote support tools and case management systems.
Ability to work collaboratively across global teams.
Preferred Skills
Prior experience in customer support or technical service roles.
Familiarity with 3D printing hardware and software.
Multilingual capabilities are a plus.
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
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Get AI-powered advice on this job and more exclusive features.
This role is provided by Kforce Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $30.00/hr - $38.50/hr
Responsibilities
Provide timely and effective remote technical support via phone, email, and remote access software.
Diagnose customer issues and identify appropriate solutions, including part replacements or escalation to field support.
Collaborate closely with Contact Center Agents, Competency Center Engineers, and Field Support Engineers to ensure seamless issue resolution.
Maintain ownership of customer cases from initiation to resolution, ensuring a high-quality customer experience.
Optimize customer equipment productivity by minimizing downtime through remote troubleshooting.
Document all support interactions and resolutions accurately in the case management system.
Requirements
Technical background in 3D printing technologies or related fields.
Strong problem‑solving skills and ability to work independently in a remote environment.
Excellent communication skills, both verbal and written.
Experience with remote support tools and case management systems.
Ability to work collaboratively across global teams.
Preferred Skills
Prior experience in customer support or technical service roles.
Familiarity with 3D printing hardware and software.
Multilingual capabilities are a plus.
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
#J-18808-Ljbffr