Oregon Department of Transportation
Transportation Services Representative 1
Oregon Department of Transportation, Redmond, Oregon, United States, 97756
Overview
Join to apply for the
Transportation Services Representative 1
role at
Oregon Department of Transportation . This position is with the Driver and Motor Vehicles Division (DMV), Field Services Group / Central Region, in Redmond. The role supports the public with driver licenses, vehicle registrations, permits and license plates, administers knowledge, skill and vision tests, ensures correct fees are collected, provides information about regulations and policies, and administers behind-the-wheel tests. Training is provided to help you make decisions using vehicle laws, agency policies and regulations. Responsibilities
Help the public register vehicles and apply for permits. Provide exceptional customer service while following privacy laws. Communicate clearly with customers from diverse backgrounds to answer complex questions clearly. Produce photo licenses, instruction permits and identification cards. Administer, correct and explain driver license tests. Conduct and interpret results of driver vision tests. Perform physical examinations of vehicles and verify vehicle identification numbers. Prepare daily bank deposits and account for sensitive inventory. Occasionally perform relief work in other DMV offices within the region. May require standing for extended periods, working in inclement weather, irregular schedules and lifting up to 25 pounds. For the position description and duties, email ODOTRecruitment@odot.oregon.gov. Minimum Qualifications
Two years of public contact/customer service experience involving dealing with the public in person or by phone, providing information about services/programs or explaining/applying rules, regulations and procedures. AND Experience or training using computers to retrieve and input data. AND Three months experience collecting money and making change. Completion of an associate’s degree will substitute for one year of the public contact experience. Special qualifications
Driving is an essential function of this position. You must have a valid US driver license and an acceptable driving record. We will conduct pre-employment driving records checks on final candidates. Your license does not have to be issued in Oregon to be considered. What We’d Like To See
Experience working in a fast-paced environment and dealing with stressful situations. Demonstrated computer literacy and reading comprehension skills. Experience providing excellent customer service. Experience handling multiple assignments and frequent interruptions. Experience effectively interpreting and communicating complex rules and policies to customers or clients. How To Apply
Complete the following required steps: Fill out the application or attach a resume. Please contact the recruiter under the ‘Need help?’ section if you have questions about how to fill out the experience fields or attach a document. Your submitted experience fields or attached resume must include dates (MM/YYYY) for each employer. Complete the questionnaire. Answer the checkbox-style questions before submitting your application. After you submit your application, respond to the public records request authorization and gender identity questionnaire. This screen will come after you submit and will complete the process. If you are a current State of Oregon employee, the tasks will come to your Workday inbox. If you are a veteran, you may receive preference. The task to upload your documents will be available after you submit your application. Need help?
For questions, call 503-931-1206 or email ODOTRecruitmentTP@odot.oregon.gov. Compensation and Benefits
The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%. Public Service Loan Forgiveness opportunity. Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and more. Learn about benefits offered by the Oregon Department of Transportation. Comprehensive and equitable base salary within the listed range. Through an equal pay assessment, the offer will be determined using information provided in your application materials. Equal Opportunity
ODOT is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices. Applicants with a disability may request a reasonable accommodation during the application process. Other Information
We do not offer visa sponsorship. The State of Oregon does not request or require age, date of birth, attendance or graduation dates from an educational institution during the application process. We may use this recruitment to fill multiple or future vacancies. Background checks and other pre-employment checks may be conducted as required. You will be represented by the Service Employees International Union (SEIU).
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Join to apply for the
Transportation Services Representative 1
role at
Oregon Department of Transportation . This position is with the Driver and Motor Vehicles Division (DMV), Field Services Group / Central Region, in Redmond. The role supports the public with driver licenses, vehicle registrations, permits and license plates, administers knowledge, skill and vision tests, ensures correct fees are collected, provides information about regulations and policies, and administers behind-the-wheel tests. Training is provided to help you make decisions using vehicle laws, agency policies and regulations. Responsibilities
Help the public register vehicles and apply for permits. Provide exceptional customer service while following privacy laws. Communicate clearly with customers from diverse backgrounds to answer complex questions clearly. Produce photo licenses, instruction permits and identification cards. Administer, correct and explain driver license tests. Conduct and interpret results of driver vision tests. Perform physical examinations of vehicles and verify vehicle identification numbers. Prepare daily bank deposits and account for sensitive inventory. Occasionally perform relief work in other DMV offices within the region. May require standing for extended periods, working in inclement weather, irregular schedules and lifting up to 25 pounds. For the position description and duties, email ODOTRecruitment@odot.oregon.gov. Minimum Qualifications
Two years of public contact/customer service experience involving dealing with the public in person or by phone, providing information about services/programs or explaining/applying rules, regulations and procedures. AND Experience or training using computers to retrieve and input data. AND Three months experience collecting money and making change. Completion of an associate’s degree will substitute for one year of the public contact experience. Special qualifications
Driving is an essential function of this position. You must have a valid US driver license and an acceptable driving record. We will conduct pre-employment driving records checks on final candidates. Your license does not have to be issued in Oregon to be considered. What We’d Like To See
Experience working in a fast-paced environment and dealing with stressful situations. Demonstrated computer literacy and reading comprehension skills. Experience providing excellent customer service. Experience handling multiple assignments and frequent interruptions. Experience effectively interpreting and communicating complex rules and policies to customers or clients. How To Apply
Complete the following required steps: Fill out the application or attach a resume. Please contact the recruiter under the ‘Need help?’ section if you have questions about how to fill out the experience fields or attach a document. Your submitted experience fields or attached resume must include dates (MM/YYYY) for each employer. Complete the questionnaire. Answer the checkbox-style questions before submitting your application. After you submit your application, respond to the public records request authorization and gender identity questionnaire. This screen will come after you submit and will complete the process. If you are a current State of Oregon employee, the tasks will come to your Workday inbox. If you are a veteran, you may receive preference. The task to upload your documents will be available after you submit your application. Need help?
For questions, call 503-931-1206 or email ODOTRecruitmentTP@odot.oregon.gov. Compensation and Benefits
The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%. Public Service Loan Forgiveness opportunity. Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and more. Learn about benefits offered by the Oregon Department of Transportation. Comprehensive and equitable base salary within the listed range. Through an equal pay assessment, the offer will be determined using information provided in your application materials. Equal Opportunity
ODOT is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices. Applicants with a disability may request a reasonable accommodation during the application process. Other Information
We do not offer visa sponsorship. The State of Oregon does not request or require age, date of birth, attendance or graduation dates from an educational institution during the application process. We may use this recruitment to fill multiple or future vacancies. Background checks and other pre-employment checks may be conducted as required. You will be represented by the Service Employees International Union (SEIU).
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