Cook County Health
WARD CLERK - GENERAL SURGERY/ CARDIAC/ TELEMETRY UNIT 8E
Cook County Health, Chicago, Illinois, United States
WARD CLERK - GENERAL SURGERY/ CARDIAC/ TELEMETRY UNIT 8E
Join to apply for the Ward Clerk role at Cook County Health. Location:
John H. Stroger, Jr. Hospital Department:
General Surgery/ Cardiac/ Telemetry Unit 8E Shift:
7AM - 3PM Summary The Ward Clerk provides clerical support to the health care team, patient, family and visitors of John H. Stroger, Jr. Hospital. Contributes to the operation which enhances the efficiency and communications of the unit. Promotes a positive customer–focused environment. Typical Duties Performs receptionist activities Receives, greets and directs patient, visitors and hospital personnel providing accurate responses in a friendly and courteous manner. Checks visitor’s passes. Receives, places and transfers telephone calls using good telephone etiquette. Records, communicates and delivers messages accurately and timely to the appropriate person. Provides accurate information in a concise, informative manner respecting patient’s right to privacy. Observes hospital and unit policy in assisting and directing patient, staff and visitors. Communicate with courtesy Notifies Admissions Office of all admissions and transfers upon arrival. Remains calm, reassuring and able to provide directions during emergency situations, STAT request and orders. Establishes good rapport and working relationships to foster interdepartmental communications necessary for the delivery of patient care. Works in cooperation with co-workers, nursing personnel, physicians and supervisory staff. Pages and locates physicians and other hospital personnel upon request, including Ancillary services: Chaplain, Hospital Police, Interpreter, Social Workers and others. Answers telephone and provides general information; refers questions, which cannot be answered, to the appropriate personnel. Notifies appropriate physicians and nurses of the arrival of new admissions and/or transfer. Notifies Patient Information Desk regarding patients on the Visitor Restriction List and in emergency situations (e.g. Code Blue). Notifies Environmental Services to clean patients’ room after discharge or death, as needed. Typical Duties continued Performs Clerical Functions Efficiently Maintains appropriate level of forms, material and supplies in an organized manner, and has prepaid charts for downtime procedures. Maintains patient chart in an appropriate and sequential order with each patient label affixed to medical record appropriately. Prepares the chart for Medical Records upon transfer, discharge or expiration of the patient. Initiates and accurately maintains identifying information on all paper Medical Record forms. Transfers, checks, and notifies Registered Nurse for Advanced Directives and General consents; provides Patient Handbook to patient or family, upon admission. Utilizes patient label/sticker appropriately and accurately as indicated in policies. Maintains and keeps current medical con-call binder, admission and discharge log book, census work sheets and snapshots as transactions occur. Completes, organizes, and records pertinent information on all admissions, transfers and discharge forms with accuracy and timely. Maintains and completes the Daily Monthly Activity Log Sheet. Conducts walking rounds at least every four hours and as needed to ensure accurate census, patient IDs, and bed status. Schedules out-patient appointments through Cerner – Central Appointment System. Maintains accurate daily/monthly statistical reports. Affixes zebra labels to lab, radiology, other tests or reports to patient’s medical record in a timely manner. Conducts appropriate follow-up for late trays, late transport, and patients failing to return from tests or procedures. Provides patient with a copy of the Patient Handbook. Checks, completes and forwards valuables to the Custodian/Cashier and places a copy of Clothes and Valuables Form on the patient’s medical chart, upon admission, if applicable. Retrieves patient valuables per policy from Cashier if requested. Ensures that Patient I.D. bracelets are correct and match census lists at shift start, during admissions/transfers, and at end of shift. Handoffs process – discuss total census, admissions, discharges, deaths, elopements or transfers at shift end. Facilitates patient diet orders as requested. Assists in orientation of new personnel and other unit clerks. Sets priorities in work (e.g. admission, discharge, transfer/emergency situations). Prepares medical records for Medical Records Department pickup and census worksheet by end of shift if discharging from a remote location. Removes all discharges from Cerner System at least 30 minutes after patient has left unit. Performs Computer Functions Enters all discharges including AMA, abscond and death data in the computer in an accurate and timely manner. Verifies census and reconciles snapshots from Cerner patient lists at specified times. Schedules post-hospitalization appointments as indicated. Performs data entry in Cerner/Teletracking, OB QS Prenatal System. Enters and/or updates Medical – Surgical Services and color codes when appropriate. Performs routine cleaning of Wyse terminals, keyboard and printer. Reports computer or printer problems to HIS Help Desk and posts work order number for broken items. Replenishes/replaces computer mice, toner and other devices or supplies as needed. Checks and reports safety hazards on all equipment (e.g., frayed cords, loose connections). Demonstrate awareness of Patient / Family Rights Ensures privacy and confidentiality of patient information. Treats patient and family with respect, courtesy and dignity. Other Related Performance Standards Attends and performs annual mandatory class/competencies as required. Demonstrates punctuality, good attendance and adherence to dress code. Aware of emergency procedures and disaster plans; follows safety practices. Adapts to changes in workload professionally and cooperates in implementing changes to improve patient care. Performs other duties as assigned. Minimum Qualifications High school diploma or GED equivalent is required (proof at time of interview). Minimum of one year of clerical experience is required. Basic computer skills are required. Preferred Qualifications Patient care experience. Bilingual English/Spanish. Knowledge of medical terminology. Knowledge, Skills, Abilities Strong interpersonal skills Prompt emergency response skills Excellent verbal and written communication skills for diverse populations Analytical, organizational and problem-solving abilities Attention to detail and accuracy Ability to meet deadlines in a fast-paced environment Ability to make timely decisions Ability to adhere to EHR and HIPAA requirements Physical and Environmental Demands This position operates in a healthcare environment with standard safety requirements and practices. Additional Information The statements are intended to describe the general nature and level of work and are not exhaustive. Equal Opportunity Employer. Veteran preference information may apply where indicated. Offers contingent upon references, background checks, licensure/certifications, physical and drug screen. Job posting date: Oct 20, 2025.
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Join to apply for the Ward Clerk role at Cook County Health. Location:
John H. Stroger, Jr. Hospital Department:
General Surgery/ Cardiac/ Telemetry Unit 8E Shift:
7AM - 3PM Summary The Ward Clerk provides clerical support to the health care team, patient, family and visitors of John H. Stroger, Jr. Hospital. Contributes to the operation which enhances the efficiency and communications of the unit. Promotes a positive customer–focused environment. Typical Duties Performs receptionist activities Receives, greets and directs patient, visitors and hospital personnel providing accurate responses in a friendly and courteous manner. Checks visitor’s passes. Receives, places and transfers telephone calls using good telephone etiquette. Records, communicates and delivers messages accurately and timely to the appropriate person. Provides accurate information in a concise, informative manner respecting patient’s right to privacy. Observes hospital and unit policy in assisting and directing patient, staff and visitors. Communicate with courtesy Notifies Admissions Office of all admissions and transfers upon arrival. Remains calm, reassuring and able to provide directions during emergency situations, STAT request and orders. Establishes good rapport and working relationships to foster interdepartmental communications necessary for the delivery of patient care. Works in cooperation with co-workers, nursing personnel, physicians and supervisory staff. Pages and locates physicians and other hospital personnel upon request, including Ancillary services: Chaplain, Hospital Police, Interpreter, Social Workers and others. Answers telephone and provides general information; refers questions, which cannot be answered, to the appropriate personnel. Notifies appropriate physicians and nurses of the arrival of new admissions and/or transfer. Notifies Patient Information Desk regarding patients on the Visitor Restriction List and in emergency situations (e.g. Code Blue). Notifies Environmental Services to clean patients’ room after discharge or death, as needed. Typical Duties continued Performs Clerical Functions Efficiently Maintains appropriate level of forms, material and supplies in an organized manner, and has prepaid charts for downtime procedures. Maintains patient chart in an appropriate and sequential order with each patient label affixed to medical record appropriately. Prepares the chart for Medical Records upon transfer, discharge or expiration of the patient. Initiates and accurately maintains identifying information on all paper Medical Record forms. Transfers, checks, and notifies Registered Nurse for Advanced Directives and General consents; provides Patient Handbook to patient or family, upon admission. Utilizes patient label/sticker appropriately and accurately as indicated in policies. Maintains and keeps current medical con-call binder, admission and discharge log book, census work sheets and snapshots as transactions occur. Completes, organizes, and records pertinent information on all admissions, transfers and discharge forms with accuracy and timely. Maintains and completes the Daily Monthly Activity Log Sheet. Conducts walking rounds at least every four hours and as needed to ensure accurate census, patient IDs, and bed status. Schedules out-patient appointments through Cerner – Central Appointment System. Maintains accurate daily/monthly statistical reports. Affixes zebra labels to lab, radiology, other tests or reports to patient’s medical record in a timely manner. Conducts appropriate follow-up for late trays, late transport, and patients failing to return from tests or procedures. Provides patient with a copy of the Patient Handbook. Checks, completes and forwards valuables to the Custodian/Cashier and places a copy of Clothes and Valuables Form on the patient’s medical chart, upon admission, if applicable. Retrieves patient valuables per policy from Cashier if requested. Ensures that Patient I.D. bracelets are correct and match census lists at shift start, during admissions/transfers, and at end of shift. Handoffs process – discuss total census, admissions, discharges, deaths, elopements or transfers at shift end. Facilitates patient diet orders as requested. Assists in orientation of new personnel and other unit clerks. Sets priorities in work (e.g. admission, discharge, transfer/emergency situations). Prepares medical records for Medical Records Department pickup and census worksheet by end of shift if discharging from a remote location. Removes all discharges from Cerner System at least 30 minutes after patient has left unit. Performs Computer Functions Enters all discharges including AMA, abscond and death data in the computer in an accurate and timely manner. Verifies census and reconciles snapshots from Cerner patient lists at specified times. Schedules post-hospitalization appointments as indicated. Performs data entry in Cerner/Teletracking, OB QS Prenatal System. Enters and/or updates Medical – Surgical Services and color codes when appropriate. Performs routine cleaning of Wyse terminals, keyboard and printer. Reports computer or printer problems to HIS Help Desk and posts work order number for broken items. Replenishes/replaces computer mice, toner and other devices or supplies as needed. Checks and reports safety hazards on all equipment (e.g., frayed cords, loose connections). Demonstrate awareness of Patient / Family Rights Ensures privacy and confidentiality of patient information. Treats patient and family with respect, courtesy and dignity. Other Related Performance Standards Attends and performs annual mandatory class/competencies as required. Demonstrates punctuality, good attendance and adherence to dress code. Aware of emergency procedures and disaster plans; follows safety practices. Adapts to changes in workload professionally and cooperates in implementing changes to improve patient care. Performs other duties as assigned. Minimum Qualifications High school diploma or GED equivalent is required (proof at time of interview). Minimum of one year of clerical experience is required. Basic computer skills are required. Preferred Qualifications Patient care experience. Bilingual English/Spanish. Knowledge of medical terminology. Knowledge, Skills, Abilities Strong interpersonal skills Prompt emergency response skills Excellent verbal and written communication skills for diverse populations Analytical, organizational and problem-solving abilities Attention to detail and accuracy Ability to meet deadlines in a fast-paced environment Ability to make timely decisions Ability to adhere to EHR and HIPAA requirements Physical and Environmental Demands This position operates in a healthcare environment with standard safety requirements and practices. Additional Information The statements are intended to describe the general nature and level of work and are not exhaustive. Equal Opportunity Employer. Veteran preference information may apply where indicated. Offers contingent upon references, background checks, licensure/certifications, physical and drug screen. Job posting date: Oct 20, 2025.
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