Johnstone Supply
Overview
Counter Sales Specialist role at Johnstone Supply. Base pay range: $19.00/hr - $21.00/hr. About Johnstone
Johnstone Supply is a wholesale distributor catering to professional HVACR contractors, offering the industry's largest selection of equipment and genuine OEM parts. With 11 locations across New Jersey, Lower New York, and Staten Island, we are dedicated to our work and believe in the power of growing together. By fostering partnerships with our employees, customers, and the community, we help each other thrive and achieve success. Position Responsibilities
Customer Service
— Assists customers in making product selections by asking questions and actively listening to identify customer needs. Assists with system or product troubleshooting and answering technical questions. Identifies alternate or substitute products to meet customer needs. Answers incoming telephone calls and greets customers who walk in the store. Handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner. Researches and sources product for customers using tools such as point-of-sale computer systems, catalogs, websites, JXI, and industry/store contacts. Enters sales orders into the point-of-sale system for invoicing or cash payments. Processes customer returns and warranties following company guidelines. Follows up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicates with customers about any expected delays or issues with their order. Develops good working relationships and rapport with customers. Greets regular customers by name. Sales
— Educates customers/prospects regarding the variety of products available for sale and the benefits of shopping at Johnstone Supply. Increases customer satisfaction and store profitability by proactively recommending additional items a customer might need and promotions that might interest them. Uncovers and communicates sales lead information to outside sales staff and management. Prepares and issues sales quotes following company guidelines. Follows up on quotes to secure sales. Promotes surplus, sale, discounted and obsolete inventory to customers to maintain proper inventory levels. Communicates unexpected changes in product demand and inventory to purchasing or management. Maintains knowledge of new and existing products by participating in training and studying catalogs and websites, and seeking knowledge from experienced staff and factory representatives. Position Requirements
High school diploma or GED; at least 2 years of related experience and/or training in the HVAC/R industry; or equivalent combination of education and experience. Previous experience as a Sales & Service Associate in the HVAC-R or similar industry is preferred, but not required. Ability to provide consistent, professional customer service. Ability to multi-task and maintain focus while prioritizing multiple customer needs. Problem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems. Demonstrated understanding and application of effective sales strategies and techniques. Skill in building long-term customer relationships. Ability to maintain a positive and friendly demeanor. General knowledge of HVACR products, concepts and the industry as a whole. Skill in proactively communicating (verbal and written) to establish mutual respect and understanding. Math skills: ability to add, subtract, multiply, divide; and calculate margins, discounts and percentages. Skill in using point-of-sale computer systems to locate information and process transactions. Skill in using web-based tools to research products and information. Ability to work productively in teams with a wide range of people. Benefits
Paid Time Off (PTO) – 3 weeks for individual contributors and 4 weeks for leaders Safe Harbor 401(k) – 100% employer match up to 5% of base pay Holiday pay – 7.5 holidays per year Employer subsidized medical, dental, and vision plans Employer paid life insurance and long-term disability Voluntary short-term disability, accident and critical illness insurance 24/7 telehealth options, Parental Time Off Flexible spending accounts (FSA) $100 wellness reward for completing annual health check-up Employee Assistance Program (EAP) for you and your family Chiropractic, acupuncture, and massage therapy coverage Tuition reimbursement up to $5,250 per year Employee referral bonus program – up to $4,000 per year Employee service milestone recognition program Employee discounts on products and retail Bi-weekly pay days on every other Friday The compensation range shared on this job posting is based on a number of different factors including geographical location and may vary depending on knowledge, skills, abilities, and experience. Hours: Monday-Friday 7am-5pm, rotational Saturday 7am-12pm Notes
Referrals increase your chances of interviewing at Johnstone Supply. Get notified about new Counter Sales jobs in Toms River, NJ.
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Counter Sales Specialist role at Johnstone Supply. Base pay range: $19.00/hr - $21.00/hr. About Johnstone
Johnstone Supply is a wholesale distributor catering to professional HVACR contractors, offering the industry's largest selection of equipment and genuine OEM parts. With 11 locations across New Jersey, Lower New York, and Staten Island, we are dedicated to our work and believe in the power of growing together. By fostering partnerships with our employees, customers, and the community, we help each other thrive and achieve success. Position Responsibilities
Customer Service
— Assists customers in making product selections by asking questions and actively listening to identify customer needs. Assists with system or product troubleshooting and answering technical questions. Identifies alternate or substitute products to meet customer needs. Answers incoming telephone calls and greets customers who walk in the store. Handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner. Researches and sources product for customers using tools such as point-of-sale computer systems, catalogs, websites, JXI, and industry/store contacts. Enters sales orders into the point-of-sale system for invoicing or cash payments. Processes customer returns and warranties following company guidelines. Follows up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicates with customers about any expected delays or issues with their order. Develops good working relationships and rapport with customers. Greets regular customers by name. Sales
— Educates customers/prospects regarding the variety of products available for sale and the benefits of shopping at Johnstone Supply. Increases customer satisfaction and store profitability by proactively recommending additional items a customer might need and promotions that might interest them. Uncovers and communicates sales lead information to outside sales staff and management. Prepares and issues sales quotes following company guidelines. Follows up on quotes to secure sales. Promotes surplus, sale, discounted and obsolete inventory to customers to maintain proper inventory levels. Communicates unexpected changes in product demand and inventory to purchasing or management. Maintains knowledge of new and existing products by participating in training and studying catalogs and websites, and seeking knowledge from experienced staff and factory representatives. Position Requirements
High school diploma or GED; at least 2 years of related experience and/or training in the HVAC/R industry; or equivalent combination of education and experience. Previous experience as a Sales & Service Associate in the HVAC-R or similar industry is preferred, but not required. Ability to provide consistent, professional customer service. Ability to multi-task and maintain focus while prioritizing multiple customer needs. Problem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems. Demonstrated understanding and application of effective sales strategies and techniques. Skill in building long-term customer relationships. Ability to maintain a positive and friendly demeanor. General knowledge of HVACR products, concepts and the industry as a whole. Skill in proactively communicating (verbal and written) to establish mutual respect and understanding. Math skills: ability to add, subtract, multiply, divide; and calculate margins, discounts and percentages. Skill in using point-of-sale computer systems to locate information and process transactions. Skill in using web-based tools to research products and information. Ability to work productively in teams with a wide range of people. Benefits
Paid Time Off (PTO) – 3 weeks for individual contributors and 4 weeks for leaders Safe Harbor 401(k) – 100% employer match up to 5% of base pay Holiday pay – 7.5 holidays per year Employer subsidized medical, dental, and vision plans Employer paid life insurance and long-term disability Voluntary short-term disability, accident and critical illness insurance 24/7 telehealth options, Parental Time Off Flexible spending accounts (FSA) $100 wellness reward for completing annual health check-up Employee Assistance Program (EAP) for you and your family Chiropractic, acupuncture, and massage therapy coverage Tuition reimbursement up to $5,250 per year Employee referral bonus program – up to $4,000 per year Employee service milestone recognition program Employee discounts on products and retail Bi-weekly pay days on every other Friday The compensation range shared on this job posting is based on a number of different factors including geographical location and may vary depending on knowledge, skills, abilities, and experience. Hours: Monday-Friday 7am-5pm, rotational Saturday 7am-12pm Notes
Referrals increase your chances of interviewing at Johnstone Supply. Get notified about new Counter Sales jobs in Toms River, NJ.
#J-18808-Ljbffr