Johnstone Supply
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HVAC Technician Support Strategist
role at
Johnstone Supply This range is provided by Johnstone Supply. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$95,000.00/yr - $125,000.00/yr Overview
Johnstone Supply is a wholesale distributor catering to professional HVACR contractors, offering the industry's largest selection of equipment and genuine OEM parts. With 11 locations across New Jersey, Lower New York, and Staten Island, we are dedicated to our work and believe in the power of growing together. By fostering partnerships with our employees, customers, and the community, we help each other thrive and achieve success. As a
Technical Support Strategist , you will provide elite customer service by addressing technical support needs for a designated region (three or more branches). The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. This role involves visiting job sites with customers to offer technical advice, support, recommendations, troubleshooting and, when necessary, hands-on application. The person may also conduct equipment training for customers as well as staff. Responsibilities
Provide expert level service and customer support during field visits. Diagnose errors or technical problems and determine proper solutions. Produce timely and detailed service reports. Make product recommendations to the head of sales for new and existing products. Understand customer requirements and make appropriate recommendations/briefings. Consult with customers to assess equipment needs and determine system requirements. Collaborate with other staff to promote the sale of company products and provide sales support. Diagnose problems with Johnstone supplied or ordered equipment and provide field product support for all branches and products. Provide technical research and support for staff in all branches, including heat/cool loss and system design data. Deliver technical presentations explaining products or services to customers, prospective customers, and staff. Provide technical and non-technical support and services regarding use, operation and maintenance of equipment or products. Attend technical conferences as a Johnstone representative and gather new information. Maintain knowledge of HVAC/R fundamentals and product lines; stay informed of new products and educate self, coworkers, and customers. Maintain a professional appearance and conduct in accordance with company policies. Diagnose customer technical problems and respond to inquiries promptly and professionally. Meet with management regularly to address customer, employee, or vendor issues and maintain ongoing communication. Maintain and provide management with a list of outside contacts and resolutions. Provide counter backup, management support, and training as required. What we are looking for
Technical Diploma or equivalent experience in HVAC/R with at least eight (8) years in the HVAC/R field. Experience with residential and commercial applications. Ability to troubleshoot, test, repair, train and service technical equipment. Willingness to learn and keep current with the latest developments and technology in the industry. Customer-oriented with the ability to greet and service customers; team player who can achieve goals and align with the Johnstone Business Model. Ability to multi-task, prioritize, and manage time effectively. Ability to work flexible shifts and adapt to changing schedules. Excellent verbal and written communication skills in English. Ability to comprehend business math, operate a point of sale terminal, research HVAC/R items, and help prepare sales and customer reports. Benefits
At Johnstone Supply, we offer a competitive wage along with health and wellness benefits including customizable medical, dental, and vision plans, plus options for alternative care. Benefits include: PTO – 3 weeks for individual contributors and 4 weeks for leaders Safe Harbor 401(k) with 100% employer match up to 5% of base pay Holiday pay for 7.5 holidays per year Employer subsidized medical, dental, and vision plans Employer paid life insurance and long-term disability Voluntary short-term disability, accident, and critical illness coverage Telehealth options and Parental Time Off Flexible spending accounts (FSA) Wellness rewards and health check-up incentives Employee Assistance Program (EAP) for you and your family Chiropractic, acupuncture, and massage therapy coverage Tuition reimbursement up to $5,250 per year Employee referral bonus program up to $4,000 per year Recognition programs and employee discounts Bi-weekly pay days Scholarship fund opportunities for employees and dependents Typical work hours: Monday - Friday, 7am-5pm Senioriry level
Mid-Senior level Employment type
Full-time Job function
Management and Manufacturing Industries: Wholesale Referrals increase your chances of interviewing at Johnstone Supply by 2x Get notified about new Heating Air Conditioning Technician jobs in Cranford, NJ. New York City Metropolitan Area listings and related roles are included for context.
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HVAC Technician Support Strategist
role at
Johnstone Supply This range is provided by Johnstone Supply. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$95,000.00/yr - $125,000.00/yr Overview
Johnstone Supply is a wholesale distributor catering to professional HVACR contractors, offering the industry's largest selection of equipment and genuine OEM parts. With 11 locations across New Jersey, Lower New York, and Staten Island, we are dedicated to our work and believe in the power of growing together. By fostering partnerships with our employees, customers, and the community, we help each other thrive and achieve success. As a
Technical Support Strategist , you will provide elite customer service by addressing technical support needs for a designated region (three or more branches). The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. This role involves visiting job sites with customers to offer technical advice, support, recommendations, troubleshooting and, when necessary, hands-on application. The person may also conduct equipment training for customers as well as staff. Responsibilities
Provide expert level service and customer support during field visits. Diagnose errors or technical problems and determine proper solutions. Produce timely and detailed service reports. Make product recommendations to the head of sales for new and existing products. Understand customer requirements and make appropriate recommendations/briefings. Consult with customers to assess equipment needs and determine system requirements. Collaborate with other staff to promote the sale of company products and provide sales support. Diagnose problems with Johnstone supplied or ordered equipment and provide field product support for all branches and products. Provide technical research and support for staff in all branches, including heat/cool loss and system design data. Deliver technical presentations explaining products or services to customers, prospective customers, and staff. Provide technical and non-technical support and services regarding use, operation and maintenance of equipment or products. Attend technical conferences as a Johnstone representative and gather new information. Maintain knowledge of HVAC/R fundamentals and product lines; stay informed of new products and educate self, coworkers, and customers. Maintain a professional appearance and conduct in accordance with company policies. Diagnose customer technical problems and respond to inquiries promptly and professionally. Meet with management regularly to address customer, employee, or vendor issues and maintain ongoing communication. Maintain and provide management with a list of outside contacts and resolutions. Provide counter backup, management support, and training as required. What we are looking for
Technical Diploma or equivalent experience in HVAC/R with at least eight (8) years in the HVAC/R field. Experience with residential and commercial applications. Ability to troubleshoot, test, repair, train and service technical equipment. Willingness to learn and keep current with the latest developments and technology in the industry. Customer-oriented with the ability to greet and service customers; team player who can achieve goals and align with the Johnstone Business Model. Ability to multi-task, prioritize, and manage time effectively. Ability to work flexible shifts and adapt to changing schedules. Excellent verbal and written communication skills in English. Ability to comprehend business math, operate a point of sale terminal, research HVAC/R items, and help prepare sales and customer reports. Benefits
At Johnstone Supply, we offer a competitive wage along with health and wellness benefits including customizable medical, dental, and vision plans, plus options for alternative care. Benefits include: PTO – 3 weeks for individual contributors and 4 weeks for leaders Safe Harbor 401(k) with 100% employer match up to 5% of base pay Holiday pay for 7.5 holidays per year Employer subsidized medical, dental, and vision plans Employer paid life insurance and long-term disability Voluntary short-term disability, accident, and critical illness coverage Telehealth options and Parental Time Off Flexible spending accounts (FSA) Wellness rewards and health check-up incentives Employee Assistance Program (EAP) for you and your family Chiropractic, acupuncture, and massage therapy coverage Tuition reimbursement up to $5,250 per year Employee referral bonus program up to $4,000 per year Recognition programs and employee discounts Bi-weekly pay days Scholarship fund opportunities for employees and dependents Typical work hours: Monday - Friday, 7am-5pm Senioriry level
Mid-Senior level Employment type
Full-time Job function
Management and Manufacturing Industries: Wholesale Referrals increase your chances of interviewing at Johnstone Supply by 2x Get notified about new Heating Air Conditioning Technician jobs in Cranford, NJ. New York City Metropolitan Area listings and related roles are included for context.
#J-18808-Ljbffr