Tapestry, Inc.
Overview
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. A Sales Associate is an integral part of the store's overall success, focusing on our brand commitment when servicing customers and driving results. This role upholds Coach's Service and Selling Models, creates a positive first impression, builds ongoing customer relationships through a personalized experience, and leaves a positive, lasting impression.
Responsibilities Understands organizational objectives and makes decisions that align with Company priorities
Takes ownership and is committed to delivering results, while remaining aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team
Creates short- and long-term strategies to achieve personal metrics and performance goals
Takes ownership of personal survey results and creates plans to improve areas of opportunity
Represents Coach as a brand ambassador
Demonstrates Coach's selling and service expectations at all times
Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
Drives business through sales strategies, clienteling, sourcing new customers, and maintaining ongoing productive relationships with customers
Creates positive impressions with customers by presenting best self in alignment with Coach7s Guide to Style
Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and knowledge of competition
Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value
Remains aware of and communicates current pricing and promotional strategy to customers
Discusses product features and builds the sale by leveraging cross-selling skills
Cross-sells and encourages beneficial product add-ons related to the customer7s shopping needs
Senses customers7 needs and tailors approach by reading cues
Attends to the unique and individual shopping needs of each customer
Works with multiple customers simultaneously and stacks tasks as appropriate
Follows up with customers consistently to influence/close the sale
Flexes personal selling techniques to contribute to store financial results
Builds lasting and loyal relationships with customers
Leverages Coach's tools and technology to support relationship-building and clienteling efforts
Creates enthusiasm and positivity for a shared vision and mission
Promotes and endorses a team selling environment
Fosters an environment of teamwork, trust and collaboration with internal and external customers
Remains solution-oriented and adaptable to changing business and store needs
Welcomes feedback and adapts behaviors as appropriate
Maintains a calm and professional demeanor at all times
Note
This document serves as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Company and Equal Opportunity
Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications related to the position and are made without regard to age, sex, sexual orientation, gender identity or expression, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally protected status. Visit Coach at
www.coach.com .
Competencies for All Employees Courage : Provides direct, actionable feedback; addresses problems promptly; takes necessary action when appropriate.
Creativity : Generates new, valuable ideas and connects unrelated notions.
Customer Focus : Dedicates effort to meet internal and external customer expectations and builds trust with customers.
Dealing with Ambiguity : Adapts to change and uncertainty; able to decide with partial information.
Drive for Results : Consistently aims to exceed goals with a focus on bottom-line performance.
Interpersonal Savvy : Relates well to diverse people and builds constructive relationships.
Learning on the Fly : Learns quickly in new situations; open to change; experiments to find solutions.
Competencies for All People Managers Strategic Agility : Looks ahead, anticipates trends, and creates credible strategies.
Developing Direct Reports and Others : Provides stretch tasks, development discussions, and career planning.
Building Effective Teams : Fosters teamwork, morale, and a sense of belonging.
General Description of Benefits: Our company offers benefits to eligible employees, including health benefits (medical, dental, vision), life and disability insurance, a 401(k) plan, and paid time off for wellness and vacations. Eligible employees may enroll in these benefits. For more information about benefits and other compensation, contact the store or visit Coach at www.coach.com.
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Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. A Sales Associate is an integral part of the store's overall success, focusing on our brand commitment when servicing customers and driving results. This role upholds Coach's Service and Selling Models, creates a positive first impression, builds ongoing customer relationships through a personalized experience, and leaves a positive, lasting impression.
Responsibilities Understands organizational objectives and makes decisions that align with Company priorities
Takes ownership and is committed to delivering results, while remaining aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team
Creates short- and long-term strategies to achieve personal metrics and performance goals
Takes ownership of personal survey results and creates plans to improve areas of opportunity
Represents Coach as a brand ambassador
Demonstrates Coach's selling and service expectations at all times
Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
Drives business through sales strategies, clienteling, sourcing new customers, and maintaining ongoing productive relationships with customers
Creates positive impressions with customers by presenting best self in alignment with Coach7s Guide to Style
Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and knowledge of competition
Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value
Remains aware of and communicates current pricing and promotional strategy to customers
Discusses product features and builds the sale by leveraging cross-selling skills
Cross-sells and encourages beneficial product add-ons related to the customer7s shopping needs
Senses customers7 needs and tailors approach by reading cues
Attends to the unique and individual shopping needs of each customer
Works with multiple customers simultaneously and stacks tasks as appropriate
Follows up with customers consistently to influence/close the sale
Flexes personal selling techniques to contribute to store financial results
Builds lasting and loyal relationships with customers
Leverages Coach's tools and technology to support relationship-building and clienteling efforts
Creates enthusiasm and positivity for a shared vision and mission
Promotes and endorses a team selling environment
Fosters an environment of teamwork, trust and collaboration with internal and external customers
Remains solution-oriented and adaptable to changing business and store needs
Welcomes feedback and adapts behaviors as appropriate
Maintains a calm and professional demeanor at all times
Note
This document serves as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Company and Equal Opportunity
Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications related to the position and are made without regard to age, sex, sexual orientation, gender identity or expression, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally protected status. Visit Coach at
www.coach.com .
Competencies for All Employees Courage : Provides direct, actionable feedback; addresses problems promptly; takes necessary action when appropriate.
Creativity : Generates new, valuable ideas and connects unrelated notions.
Customer Focus : Dedicates effort to meet internal and external customer expectations and builds trust with customers.
Dealing with Ambiguity : Adapts to change and uncertainty; able to decide with partial information.
Drive for Results : Consistently aims to exceed goals with a focus on bottom-line performance.
Interpersonal Savvy : Relates well to diverse people and builds constructive relationships.
Learning on the Fly : Learns quickly in new situations; open to change; experiments to find solutions.
Competencies for All People Managers Strategic Agility : Looks ahead, anticipates trends, and creates credible strategies.
Developing Direct Reports and Others : Provides stretch tasks, development discussions, and career planning.
Building Effective Teams : Fosters teamwork, morale, and a sense of belonging.
General Description of Benefits: Our company offers benefits to eligible employees, including health benefits (medical, dental, vision), life and disability insurance, a 401(k) plan, and paid time off for wellness and vacations. Eligible employees may enroll in these benefits. For more information about benefits and other compensation, contact the store or visit Coach at www.coach.com.
#J-18808-Ljbffr