Tapestry, Inc.
Overview
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Sales Associate Job Description The Sales Associate role is an integral part of the store's overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach's Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience, and leaving a positive, lasting impression. Responsibilities
SALES FLOOR : Understands organizational objectives and makes decisions that align with Company priorities Takes ownership and is committed to delivering results, while remaining aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team Creates short- and long-term strategies to achieve personal metrics and performance goals Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity Represents Coach as a brand ambassador Demonstrates Coach's Selling and Service expectations at all times Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers Creates positive impressions with customers by presenting attire consistent with Coach's Guide to Style Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and knowledge of competition Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value Communicates current pricing and promotional strategy to customers Discusses product features and builds the sale by leveraging cross-selling Cross-sells and encourages beneficial product add-ons related to the customer's needs Senses customers' needs and tailors approach by reading cues Attends to unique and individual shopping needs of each customer Works with multiple customers simultaneously and balances priorities Follows up with customers consistently and genuinely to influence/close the sale Adapts selling techniques to contribute to store financial results Builds lasting relationships with customers Uses Coach's tools and technology to support relationship building and clienteling Creates enthusiasm for a shared vision and promotes a team selling environment Fosters teamwork, trust, and collaboration with internal and external customers Remains solution oriented; adaptable to changing business and store needs Welcomes feedback and adapts behaviors as appropriate Maintains a calm and professional demeanor at all times OPERATIONS : Ensures all daily tasks are completed without negatively impacting service or Coach standards Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner Maintains a clean and tidy selling floor at all times Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures Replenishes inventory on the sales floor as needed Supports Store Inventory Process by processing shipments, stocking shelves, replenishing sales floor, and maintaining strong organizational standards for product both in stockroom and on the sales floor. Supports cash-wrap when needed to process purchases, returns, and exchanges. Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order, etc. Prepares store by organizing functional areas, performs routine cleaning, maintains strong organizational standards and visual merchandising expectations. Qualifications and Competencies
Competencies required Drive For Results:
Can be counted on to exceed goals, consistently a top performer, bottom-line oriented, and pushes self and others for results Customer Focus:
Dedicated to meeting customer expectations and requirements; uses customer information to improve products and services; builds trust and respect Creativity:
Generates new and unique ideas; makes connections among ideas; valued in brainstorming Interpersonal Savvy:
Relates well to diverse people; builds rapport and effective relationships; uses diplomacy and tact Learning on The Fly:
Learns quickly, open to change, analyzes successes and failures for improvement Perseverance:
Pursues tasks with energy and drive; resilient Dealing with Ambiguity:
Handles change well; acts without complete information; accepts risk and uncertainty Additional Requirements Experience:
1-3 years of previous sales experience, preferably in a luxury retail service environment; knowledge of fashion trends and competition Education:
High school diploma or equivalent; college degree preferred Technical:
Knowledge of POS systems, basic computer skills (iPad/laptop, Mobile POS, Internet), walkie talkie usage, reading price/product release sheets Physical:
Ability to work at a fast pace; communicate effectively; move around the sales floor, stock room; climb, bend, kneel; lift up to 25 pounds frequently and up to 50 pounds occasionally Schedule:
Ability to meet Coach scheduling and availability expectations, including flexible hours, nights, weekends, and holidays Note:
This document is a sample of duties and responsibilities and not exhaustive. Tapestry, Inc., the parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications related to the position and are made without regard to legally protected characteristics or statuses. Visit Coach at www.coach.com. Our Competencies
Americans with Disabilities Act (ADA) Tapestry, Inc. will provide reasonable accommodations for disabilities or religious beliefs. If you require accommodations to complete the application process, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com Visit Coach at www.coach.com. Base Pay
Range: $15.00 hourly General Description of Benefits: Health benefits (medical, dental, vision), life and disability insurance, 401(k), and paid time off. Eligible employees may enroll in benefits. For more information, see the U.S. Store Compensation & Benefits.
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Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Sales Associate Job Description The Sales Associate role is an integral part of the store's overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach's Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience, and leaving a positive, lasting impression. Responsibilities
SALES FLOOR : Understands organizational objectives and makes decisions that align with Company priorities Takes ownership and is committed to delivering results, while remaining aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team Creates short- and long-term strategies to achieve personal metrics and performance goals Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity Represents Coach as a brand ambassador Demonstrates Coach's Selling and Service expectations at all times Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers Creates positive impressions with customers by presenting attire consistent with Coach's Guide to Style Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and knowledge of competition Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value Communicates current pricing and promotional strategy to customers Discusses product features and builds the sale by leveraging cross-selling Cross-sells and encourages beneficial product add-ons related to the customer's needs Senses customers' needs and tailors approach by reading cues Attends to unique and individual shopping needs of each customer Works with multiple customers simultaneously and balances priorities Follows up with customers consistently and genuinely to influence/close the sale Adapts selling techniques to contribute to store financial results Builds lasting relationships with customers Uses Coach's tools and technology to support relationship building and clienteling Creates enthusiasm for a shared vision and promotes a team selling environment Fosters teamwork, trust, and collaboration with internal and external customers Remains solution oriented; adaptable to changing business and store needs Welcomes feedback and adapts behaviors as appropriate Maintains a calm and professional demeanor at all times OPERATIONS : Ensures all daily tasks are completed without negatively impacting service or Coach standards Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner Maintains a clean and tidy selling floor at all times Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures Replenishes inventory on the sales floor as needed Supports Store Inventory Process by processing shipments, stocking shelves, replenishing sales floor, and maintaining strong organizational standards for product both in stockroom and on the sales floor. Supports cash-wrap when needed to process purchases, returns, and exchanges. Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order, etc. Prepares store by organizing functional areas, performs routine cleaning, maintains strong organizational standards and visual merchandising expectations. Qualifications and Competencies
Competencies required Drive For Results:
Can be counted on to exceed goals, consistently a top performer, bottom-line oriented, and pushes self and others for results Customer Focus:
Dedicated to meeting customer expectations and requirements; uses customer information to improve products and services; builds trust and respect Creativity:
Generates new and unique ideas; makes connections among ideas; valued in brainstorming Interpersonal Savvy:
Relates well to diverse people; builds rapport and effective relationships; uses diplomacy and tact Learning on The Fly:
Learns quickly, open to change, analyzes successes and failures for improvement Perseverance:
Pursues tasks with energy and drive; resilient Dealing with Ambiguity:
Handles change well; acts without complete information; accepts risk and uncertainty Additional Requirements Experience:
1-3 years of previous sales experience, preferably in a luxury retail service environment; knowledge of fashion trends and competition Education:
High school diploma or equivalent; college degree preferred Technical:
Knowledge of POS systems, basic computer skills (iPad/laptop, Mobile POS, Internet), walkie talkie usage, reading price/product release sheets Physical:
Ability to work at a fast pace; communicate effectively; move around the sales floor, stock room; climb, bend, kneel; lift up to 25 pounds frequently and up to 50 pounds occasionally Schedule:
Ability to meet Coach scheduling and availability expectations, including flexible hours, nights, weekends, and holidays Note:
This document is a sample of duties and responsibilities and not exhaustive. Tapestry, Inc., the parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications related to the position and are made without regard to legally protected characteristics or statuses. Visit Coach at www.coach.com. Our Competencies
Americans with Disabilities Act (ADA) Tapestry, Inc. will provide reasonable accommodations for disabilities or religious beliefs. If you require accommodations to complete the application process, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com Visit Coach at www.coach.com. Base Pay
Range: $15.00 hourly General Description of Benefits: Health benefits (medical, dental, vision), life and disability insurance, 401(k), and paid time off. Eligible employees may enroll in benefits. For more information, see the U.S. Store Compensation & Benefits.
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