Petco
Overview
Talent Acquisition + HR Executive Leader | Learning + Development | DEIB | Retail | Former Warby Parker, Nordstrom, URBN Create a healthier, brighter future for pets, pet parents and people. If you want to make a real difference, Petco can provide an exciting career path, and a welcoming, wellbeing-focused environment. Our core values capture this spirit as we work to improve lives by doing what’s right for pets, people and our planet. We love all pets like our own We’re the future of the pet industry We’re here to improve lives We drive outstanding results together We’re welcome as we are Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco. Essential Job Functions
The incumbent must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation. Provide functional direction and supervision to field team. Effectively perform functions of all clinic team roles and provide coaching and direction; may be responsible for filling one or more roles at a time. Safely operate company-supplied vehicle to and from clinic locations and office when assigned as driver; lift up to 40 lbs. Communicate with customers and business partners to manage difficult customer situations, including pet incidents (bites, reactions and emergency situations). Serve as the primary point of contact for Market Manager on clinic-related issues. Coordinate with leadership at clinic locations to determine optimal clinic location and crowd management; manage issues during clinics. Ensure clinic processes and paperwork are completed accurately. Facilitate sales by leading targeted discussions during daily commutes. Other Duties and Responsibilities
Ensure proper handling of revenues for the day, including deposits. Assist customers in completing paperwork for accurate medical records. Manage crowd, clean up pet waste, and handle disruptive pets; offer available discounts as needed. Load and unload equipment from the vehicle safely; assist in training new partners. Understand Vetco medical recommendations, booster schedule and products. Communicate with store management to build cooperation and business success. Present a clinic report at the end of the shift; obtain the gross sales receipt or SKU movement report as required. Ensure the clinic area is clean and free of trash or equipment at departure. Escalate clinic issues to the Market Manager, Store Manager, and/or Vetco Customer Service via the incident reporting process. Complete all paperwork and checklists; restock rig supplies and product bins. Participate in training related to products, services, policies and procedures. Complete the Clinic Lead reports for each shift. Qualification and Experience
Must be able to perform all clinic job roles and possess outstanding customer service skills with an aptitude for basic sales and an interest in animals; professional appearance and demeanor. Demonstrated leadership and/or experience; able to operate company vehicles and provide functional direction and leadership to a team. Comfort handling and restraining animals within company policy; existing partners must be in good standing. Work Environment
Most duties indoors; travel by passenger vehicle to work locations; some locations may require overnight travel. Physical requirements include bending, kneeling, moving up to 40 pounds, and standing for long periods; risk of injury from improper procedures. Benefits and Equal Opportunity
For a detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO, see https://careers.petco.com/us/en/key-benefits Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. Notes: This page may reference translations and additional language resources via browser features as applicable. Seniority level
Mid-Senior level Employment type
Part-time Job function
Other Industries: Retail Referrals increase your chances of interviewing at Petco. Get notified about new Lead jobs in Boca Raton, FL.
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Talent Acquisition + HR Executive Leader | Learning + Development | DEIB | Retail | Former Warby Parker, Nordstrom, URBN Create a healthier, brighter future for pets, pet parents and people. If you want to make a real difference, Petco can provide an exciting career path, and a welcoming, wellbeing-focused environment. Our core values capture this spirit as we work to improve lives by doing what’s right for pets, people and our planet. We love all pets like our own We’re the future of the pet industry We’re here to improve lives We drive outstanding results together We’re welcome as we are Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco. Essential Job Functions
The incumbent must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation. Provide functional direction and supervision to field team. Effectively perform functions of all clinic team roles and provide coaching and direction; may be responsible for filling one or more roles at a time. Safely operate company-supplied vehicle to and from clinic locations and office when assigned as driver; lift up to 40 lbs. Communicate with customers and business partners to manage difficult customer situations, including pet incidents (bites, reactions and emergency situations). Serve as the primary point of contact for Market Manager on clinic-related issues. Coordinate with leadership at clinic locations to determine optimal clinic location and crowd management; manage issues during clinics. Ensure clinic processes and paperwork are completed accurately. Facilitate sales by leading targeted discussions during daily commutes. Other Duties and Responsibilities
Ensure proper handling of revenues for the day, including deposits. Assist customers in completing paperwork for accurate medical records. Manage crowd, clean up pet waste, and handle disruptive pets; offer available discounts as needed. Load and unload equipment from the vehicle safely; assist in training new partners. Understand Vetco medical recommendations, booster schedule and products. Communicate with store management to build cooperation and business success. Present a clinic report at the end of the shift; obtain the gross sales receipt or SKU movement report as required. Ensure the clinic area is clean and free of trash or equipment at departure. Escalate clinic issues to the Market Manager, Store Manager, and/or Vetco Customer Service via the incident reporting process. Complete all paperwork and checklists; restock rig supplies and product bins. Participate in training related to products, services, policies and procedures. Complete the Clinic Lead reports for each shift. Qualification and Experience
Must be able to perform all clinic job roles and possess outstanding customer service skills with an aptitude for basic sales and an interest in animals; professional appearance and demeanor. Demonstrated leadership and/or experience; able to operate company vehicles and provide functional direction and leadership to a team. Comfort handling and restraining animals within company policy; existing partners must be in good standing. Work Environment
Most duties indoors; travel by passenger vehicle to work locations; some locations may require overnight travel. Physical requirements include bending, kneeling, moving up to 40 pounds, and standing for long periods; risk of injury from improper procedures. Benefits and Equal Opportunity
For a detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO, see https://careers.petco.com/us/en/key-benefits Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. Notes: This page may reference translations and additional language resources via browser features as applicable. Seniority level
Mid-Senior level Employment type
Part-time Job function
Other Industries: Retail Referrals increase your chances of interviewing at Petco. Get notified about new Lead jobs in Boca Raton, FL.
#J-18808-Ljbffr