Exact Sciences
Instrument Service Technician IV- Sat- Mon 6:00 pm- 6:30 am
Exact Sciences, Madison, Wisconsin, us, 53774
Overview
At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. This Instrument Service Technician IV role is responsible for the installation, calibration, maintenance, and repair of laboratory instruments across clinical, research and development, manufacturing, and quality control laboratories. The role works with laboratory teams to ensure proper instrument function, troubleshoot system concerns, and maintain compliance with quality, regulatory, and operational procedures in regulated environments (e.g., CAP/CLIA and NYSDOH for clinical labs; cGMP, FDA, and ISO for production and manufacturing labs). The emphasis is on delivering excellent service, building strong customer relationships, and timely issue resolution. Base pay range : $62,000.00/yr - $102,000.00/yr Position overview:
The Instrument Service Technician IV performs installation, calibration, maintenance, and repair of laboratory instruments, covering a broad set of equipment and settings. Responsibilities include commissioning new systems, system investigations, and contributing to cross-functional projects while ensuring compliance and quality management. Responsibilities
Installation & Qualifications: Install and commission laboratory instruments, ensuring qualifications are completed per service policies and procedures. Troubleshooting & Repair: Diagnose and repair instrument failures, assist with root cause investigations, and escalate service concerns as needed. Preventive Maintenance & Calibration: Perform routine preventative maintenance and calibrations per service policies. Documentation & Compliance: Complete accurate service records, ensure documentation meets Good Documentation Practices (GDP), and comply with safety and regulatory requirements (e.g., OSHA, FDA, ISO, CLIA); support the company’s Quality Management System (QMS). Knowledge & Training: Continuously develop expertise in servicing complex laboratory equipment and train others on proper use of equipment. Teamwork & Communication: Collaborate with cross-functional teams and service engineers; communicate clearly with colleagues, management, and external vendors. Flexibility & Adaptability: Work independently or as part of a team, adapting to new information or unexpected situations. Quality: Operate under pressure, manage multiple tasks and deadlines, and maintain quality and attention to detail. Role variant: Equipment Service Engineer
Installation & Qualification – Install instruments and perform installation and operational qualifications to ensure proper function. Failure Diagnosis & Troubleshooting – Investigate and diagnose failures in laboratory instruments and equipment, performing necessary repairs. Preventative Maintenance & Calibration – Maintain a program for preventative maintenance (PM) and calibration to ensure equipment operates within specifications. Documentation & Compliance – Complete and submit accurate service records, ensuring compliance with OSHA, ISO, and FDA regulations; ensure all work and documentation follow GMP and GDP guidelines. Process Improvement & SOPs – Write and review Standard Operating Procedures (SOPs) to enhance calibration and maintenance processes. Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. Support and comply with the company’s Quality Management System policies and procedures. Maintain regular and reliable attendance; ability to work nights and/or weekends as needed; may involve overtime and on-call duties. Demonstrate inclusion and travel as required (10-20% between local locations, 10-20% away from work location; may include overnight/weekend travel). Work with computer devices and peripherals; able to perform typing, manage software updates, and operate via phone and headset. Physical requirements include lifting up to 40 pounds and standing/walking as part of a typical day. Adhere to PPE requirements and exposure controls; may involve hazardous materials and moving parts. Minimum Qualifications
Bachelor’s degree in Engineering, Technology, Electronics or related field; or Associate degree with 2 years of relevant experience; or High School diploma/GED with 4 years of relevant experience in lieu of a bachelor’s degree. 1+ years of relevant experience. Experience interpreting mechanical parts and assembly drawings; electrical circuit knowledge and use of tools (multimeters, analyzers). Proven problem-solving ability and methodical approach to engineering challenges. Proficient in Microsoft Office and mobile devices/tablets; strong attention to detail and documentation skills. Ability to work independently and as part of a team; strong verbal and written communication skills. Hands-on experience with on-site calibrations and preventive maintenance of laboratory equipment; ability to adapt to ambiguous situations. Authorization to work in the United States without sponsorship. Preferred Qualifications
Basic understanding of mechanical engineering principles and manufacturing methods. Experience in regulated environments (ISO 13485/15189, GMP, FDA, CLIA) and GDP. Experience with Quality Systems and documentation requirements; familiarity with NGS, digital pathology imaging, and histology equipment as applicable. Experience in maintenance, troubleshooting, and repair of complex lab equipment, including automation systems. Software proficiency, including software loading/updates and database management; hands-on equipment qualification and validation experience. Salary & Benefits
The annual base salary shown is for this position located in US - WI - Madison on a full-time basis. In addition, this position is bonus eligible. Exact Sciences offers benefits including paid time off, parental leave, retirement savings, wellness support, and medical/dental/vision coverage. Learn more about our benefits. Additional Information
Our success relies on a diverse team; Exact Sciences fosters a culture of respect and belonging. If you require an accommodation, please contact us. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, or any other status protected by applicable law. For details on Right to Work, E-Verify, Pay Transparency, and applicable posters, please visit our compliance hub. Seniority level
Entry level Employment type
Full-time Job function
Information Technology Industries
Biotechnology Research Hospitals and Health Care Medical Equipment Manufacturing Not ready to apply? Join our Talent Community to stay updated on opportunities at Exact Sciences.
#J-18808-Ljbffr
At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. This Instrument Service Technician IV role is responsible for the installation, calibration, maintenance, and repair of laboratory instruments across clinical, research and development, manufacturing, and quality control laboratories. The role works with laboratory teams to ensure proper instrument function, troubleshoot system concerns, and maintain compliance with quality, regulatory, and operational procedures in regulated environments (e.g., CAP/CLIA and NYSDOH for clinical labs; cGMP, FDA, and ISO for production and manufacturing labs). The emphasis is on delivering excellent service, building strong customer relationships, and timely issue resolution. Base pay range : $62,000.00/yr - $102,000.00/yr Position overview:
The Instrument Service Technician IV performs installation, calibration, maintenance, and repair of laboratory instruments, covering a broad set of equipment and settings. Responsibilities include commissioning new systems, system investigations, and contributing to cross-functional projects while ensuring compliance and quality management. Responsibilities
Installation & Qualifications: Install and commission laboratory instruments, ensuring qualifications are completed per service policies and procedures. Troubleshooting & Repair: Diagnose and repair instrument failures, assist with root cause investigations, and escalate service concerns as needed. Preventive Maintenance & Calibration: Perform routine preventative maintenance and calibrations per service policies. Documentation & Compliance: Complete accurate service records, ensure documentation meets Good Documentation Practices (GDP), and comply with safety and regulatory requirements (e.g., OSHA, FDA, ISO, CLIA); support the company’s Quality Management System (QMS). Knowledge & Training: Continuously develop expertise in servicing complex laboratory equipment and train others on proper use of equipment. Teamwork & Communication: Collaborate with cross-functional teams and service engineers; communicate clearly with colleagues, management, and external vendors. Flexibility & Adaptability: Work independently or as part of a team, adapting to new information or unexpected situations. Quality: Operate under pressure, manage multiple tasks and deadlines, and maintain quality and attention to detail. Role variant: Equipment Service Engineer
Installation & Qualification – Install instruments and perform installation and operational qualifications to ensure proper function. Failure Diagnosis & Troubleshooting – Investigate and diagnose failures in laboratory instruments and equipment, performing necessary repairs. Preventative Maintenance & Calibration – Maintain a program for preventative maintenance (PM) and calibration to ensure equipment operates within specifications. Documentation & Compliance – Complete and submit accurate service records, ensuring compliance with OSHA, ISO, and FDA regulations; ensure all work and documentation follow GMP and GDP guidelines. Process Improvement & SOPs – Write and review Standard Operating Procedures (SOPs) to enhance calibration and maintenance processes. Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. Support and comply with the company’s Quality Management System policies and procedures. Maintain regular and reliable attendance; ability to work nights and/or weekends as needed; may involve overtime and on-call duties. Demonstrate inclusion and travel as required (10-20% between local locations, 10-20% away from work location; may include overnight/weekend travel). Work with computer devices and peripherals; able to perform typing, manage software updates, and operate via phone and headset. Physical requirements include lifting up to 40 pounds and standing/walking as part of a typical day. Adhere to PPE requirements and exposure controls; may involve hazardous materials and moving parts. Minimum Qualifications
Bachelor’s degree in Engineering, Technology, Electronics or related field; or Associate degree with 2 years of relevant experience; or High School diploma/GED with 4 years of relevant experience in lieu of a bachelor’s degree. 1+ years of relevant experience. Experience interpreting mechanical parts and assembly drawings; electrical circuit knowledge and use of tools (multimeters, analyzers). Proven problem-solving ability and methodical approach to engineering challenges. Proficient in Microsoft Office and mobile devices/tablets; strong attention to detail and documentation skills. Ability to work independently and as part of a team; strong verbal and written communication skills. Hands-on experience with on-site calibrations and preventive maintenance of laboratory equipment; ability to adapt to ambiguous situations. Authorization to work in the United States without sponsorship. Preferred Qualifications
Basic understanding of mechanical engineering principles and manufacturing methods. Experience in regulated environments (ISO 13485/15189, GMP, FDA, CLIA) and GDP. Experience with Quality Systems and documentation requirements; familiarity with NGS, digital pathology imaging, and histology equipment as applicable. Experience in maintenance, troubleshooting, and repair of complex lab equipment, including automation systems. Software proficiency, including software loading/updates and database management; hands-on equipment qualification and validation experience. Salary & Benefits
The annual base salary shown is for this position located in US - WI - Madison on a full-time basis. In addition, this position is bonus eligible. Exact Sciences offers benefits including paid time off, parental leave, retirement savings, wellness support, and medical/dental/vision coverage. Learn more about our benefits. Additional Information
Our success relies on a diverse team; Exact Sciences fosters a culture of respect and belonging. If you require an accommodation, please contact us. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, or any other status protected by applicable law. For details on Right to Work, E-Verify, Pay Transparency, and applicable posters, please visit our compliance hub. Seniority level
Entry level Employment type
Full-time Job function
Information Technology Industries
Biotechnology Research Hospitals and Health Care Medical Equipment Manufacturing Not ready to apply? Join our Talent Community to stay updated on opportunities at Exact Sciences.
#J-18808-Ljbffr