Figure
Figure is transforming capital markets with blockchain‑enabled products that power real consumer finance and capital markets solutions. We’ve originated over $17B in home equity loans on our blockchain‑native platform, making us the largest non‑bank provider of home equity financing in the U.S. In addition, our ecosystem includes a tokenized money market fund and other products reshaping consumer finance.
As a Collections Associate, you will contact borrowers with early‑stage overdue payments to negotiate settlements and enable the recovery of outstanding balances while preserving positive customer relationships and complying with all applicable laws.
What You’ll Do
Initiate communication with borrowers with overdue accounts via phone, email, or written correspondence.
Follow established procedures and applicable regulations for outreach and document all communication.
Negotiate repayment plans or settlements based on borrowers’ situations and company policy.
Provide information on available payment options and guide borrowers through the resolution process.
Address inquiries regarding account status, payment history, and related matters.
Maintain a professional, courteous tone, especially in challenging interactions.
Document all interactions, including conversation details, agreements, and promised payments.
Update accounts, payments, and communication records accurately.
Ensure compliance with the Fair Debt Collection Practices Act and other debt‑collection regulations.
Provide regular updates and reports on collection activities, progress, and issues to supervisors.
What We Look For
1‑2 years of collections experience, preferably 0‑60 day delinquency exposure.
1‑2 years in a contact‑center environment.
Experience in mortgage, financial services, or banking preferred.
Strong communication and negotiation skills.
Familiarity with debt‑collection laws and regulations.
Ability to handle difficult conversations calmly under pressure.
Proficiency with computer systems, databases, G Suite, and related software.
Ability to commute to the Charlotte, NC office on a hybrid basis.
Fast, adaptable learning style and a positive, solution‑oriented mindset.
Strong organizational and prioritization capabilities.
Flexibility to adapt to evolving processes and structures.
Monthly bonus potential of $0‑$3,000.
Comprehensive health, vision, and dental insurance with 100% employer‑paid premiums on selected plans.
Company HSA, FSA, dependent‑care, 401(k), and commuter benefits.
Employer‑funded life and disability insurance coverage.
11 observed holidays and PTO.
Up to 12 weeks paid family leave.
Continuing‑education reimbursement.
California residents: please review our California Employee and General Workforce Privacy Notice for further information.
By submitting your application, you agree that you have read and understand the above notice.
Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired must verify their eligibility to work in the United States and complete the required employment‑eligibility verification form upon hire.
As set forth in Figure Lending’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
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As a Collections Associate, you will contact borrowers with early‑stage overdue payments to negotiate settlements and enable the recovery of outstanding balances while preserving positive customer relationships and complying with all applicable laws.
What You’ll Do
Initiate communication with borrowers with overdue accounts via phone, email, or written correspondence.
Follow established procedures and applicable regulations for outreach and document all communication.
Negotiate repayment plans or settlements based on borrowers’ situations and company policy.
Provide information on available payment options and guide borrowers through the resolution process.
Address inquiries regarding account status, payment history, and related matters.
Maintain a professional, courteous tone, especially in challenging interactions.
Document all interactions, including conversation details, agreements, and promised payments.
Update accounts, payments, and communication records accurately.
Ensure compliance with the Fair Debt Collection Practices Act and other debt‑collection regulations.
Provide regular updates and reports on collection activities, progress, and issues to supervisors.
What We Look For
1‑2 years of collections experience, preferably 0‑60 day delinquency exposure.
1‑2 years in a contact‑center environment.
Experience in mortgage, financial services, or banking preferred.
Strong communication and negotiation skills.
Familiarity with debt‑collection laws and regulations.
Ability to handle difficult conversations calmly under pressure.
Proficiency with computer systems, databases, G Suite, and related software.
Ability to commute to the Charlotte, NC office on a hybrid basis.
Fast, adaptable learning style and a positive, solution‑oriented mindset.
Strong organizational and prioritization capabilities.
Flexibility to adapt to evolving processes and structures.
Monthly bonus potential of $0‑$3,000.
Comprehensive health, vision, and dental insurance with 100% employer‑paid premiums on selected plans.
Company HSA, FSA, dependent‑care, 401(k), and commuter benefits.
Employer‑funded life and disability insurance coverage.
11 observed holidays and PTO.
Up to 12 weeks paid family leave.
Continuing‑education reimbursement.
California residents: please review our California Employee and General Workforce Privacy Notice for further information.
By submitting your application, you agree that you have read and understand the above notice.
Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired must verify their eligibility to work in the United States and complete the required employment‑eligibility verification form upon hire.
As set forth in Figure Lending’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
#J-18808-Ljbffr