Johnson Service Group (IL)
Credit Collections Coordinator
Johnson Service Group (IL), El Segundo, California, United States, 90245
Job Description
Johnson Service Group, a nationally award-winning staffing firm, is seeking a Credit Collections Coordinator for a medical device manufacturer in El Segundo, CA
Hybrid | $35 - $40 per hour based on experience
Position Summary
Responsible and accountable for a portfolio of customer accounts by collecting an outstanding receivables. Minimize bad debt or write off by ensuring accounts are handled timely, appropriately, and per company policy. Proactive contact and consist of follow up with customers on outstanding and past due balances. Keeps accurate and up-to-date notes or documentation on all collection efforts. Provides customer service regarding collection issues and disputes, customer refunds, maintenance of accounts for adjustments, account reconciliation, order holds and releases, and credit line increase needs. Able to organize, prioritize, and manage multiple responsibilities in a high volume, fast-paced environment. Research, reconcile, and resolve billing discrepancies by working with the appropriate billing areas and escalating to management as necessary Utilize appropriate judgment in resolution of adjustments, disputes, unapplied payments, reconciliation, and placing accounts on hold due to payment delays or delinquency. Escalate passive accounts as per the departmental calculation Assist in preparing documentation for submission of customers to third-party agencies and/or write-offs. Build and maintain strong working relationships with internal and external customers Manage reports and analyze data pertaining to their portfolio Participate in meetings, projects, process improvement initiatives, trainings, and other collection related tasks as identified by management. Cross train with peers and leaders on customer portfolios for coverage purposes Handle distribution of customer invoices and statement Handle incoming and outgoing, phone calls and emails. Qualifications
4 year BA degree in Finance or Accounting or relevant experience in lieu of a degree SAP or other ERP System experience 5+ years of collections experience Proficient in Microsoft Office Customer Service, negotiation skills, and attention to detail Effective communication, organization, analytical, and problem solving skills Contract role #D800 JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
Johnson Service Group, a nationally award-winning staffing firm, is seeking a Credit Collections Coordinator for a medical device manufacturer in El Segundo, CA
Hybrid | $35 - $40 per hour based on experience
Position Summary
Responsible and accountable for a portfolio of customer accounts by collecting an outstanding receivables. Minimize bad debt or write off by ensuring accounts are handled timely, appropriately, and per company policy. Proactive contact and consist of follow up with customers on outstanding and past due balances. Keeps accurate and up-to-date notes or documentation on all collection efforts. Provides customer service regarding collection issues and disputes, customer refunds, maintenance of accounts for adjustments, account reconciliation, order holds and releases, and credit line increase needs. Able to organize, prioritize, and manage multiple responsibilities in a high volume, fast-paced environment. Research, reconcile, and resolve billing discrepancies by working with the appropriate billing areas and escalating to management as necessary Utilize appropriate judgment in resolution of adjustments, disputes, unapplied payments, reconciliation, and placing accounts on hold due to payment delays or delinquency. Escalate passive accounts as per the departmental calculation Assist in preparing documentation for submission of customers to third-party agencies and/or write-offs. Build and maintain strong working relationships with internal and external customers Manage reports and analyze data pertaining to their portfolio Participate in meetings, projects, process improvement initiatives, trainings, and other collection related tasks as identified by management. Cross train with peers and leaders on customer portfolios for coverage purposes Handle distribution of customer invoices and statement Handle incoming and outgoing, phone calls and emails. Qualifications
4 year BA degree in Finance or Accounting or relevant experience in lieu of a degree SAP or other ERP System experience 5+ years of collections experience Proficient in Microsoft Office Customer Service, negotiation skills, and attention to detail Effective communication, organization, analytical, and problem solving skills Contract role #D800 JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.