Disney Parks and Resorts is hiring: Associate Data Analyst in Lake Buena Vista

The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross‑company collaborative innovation. This role is part of the End‑user and Technical Operations organization and focuses on delivering world‑class operational support for all systems, services, devices, and tools used by Disney employees and end users—help desk, data centers, databases, application operations, incident and problem management, and network operations. As an Analyst, you will build operational analytics across Disney’s technology ecosystem to maximize technology availability and strengthen service reliability and operational visibility.

Key Responsibilities

As part of Disney’s Enterprise Technology organization you will strengthen service reliability and operational visibility across critical technology platforms by collaborating with operations, engineering, and development teams to design and implement monitoring strategies, real‑time dashboards, and self‑service analytics. You will build operational intelligence dashboards, create visualizations that detect anomalies, and develop predictive analytics to improve incident response and reduce MTTR. You will work with Operations teams to capture requirements, shape decision making, and deliver reporting that protects business critical service level agreements. By leveraging advanced analytics such as anomaly detection, adaptive thresholds, and predictive health scoring you will enable proactive issue prevention while driving automation, root‑cause analysis, and ITSM integrations to advance Disney’s overall IT service delivery.

Basic Qualifications

• Foundational skills in data analysis and scripting, with the ability to use Python (or similar languages) for data manipulation, automation, and reporting.
• Hands‑on experience building dashboards and reports in Microsoft Power BI.
• Familiarity with SQL and cloud‑based data platforms such as Snowflake to extract, clean, and join datasets.
• Experience with data visualization concepts and the ability to create clear, simple dashboards to communicate insights.
• Strong analytical and problem‑solving skills, with the ability to dig into data and identify patterns, anomalies, and trends.

Preferred Qualifications

• Familiarity with advanced analytics techniques such as statistical modeling, data mining, or machine learning applied to operational or support datasets.
• Experience working with large‑scale, high‑dimensional data to drive operational improvements.
• Knowledge of IT service delivery environments (e.g., service desk, onboarding, field support) and ability to translate operational needs into data insights.
• Experience with reporting in platforms such as ServiceNow or Jira Service Desk is highly valuable.
• At least 1 year of experience in business analytics, data science, business intelligence, or a related role.

Required Education

• Bachelor’s degree in Mathematics, Statistics, Data Science, or comparable field of study, and/or equivalent work experience.

Disney Worldwide Services, Inc. is an equal‑opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information, or any other basis prohibited by federal, state, or local law.