Receptionist Job at Conviva Senior Primary Care in Lutz

Overview

The Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist performs basic administrative/clerical/operational/customer support tasks. Typically works on routine and patterned assignments. The Receptionist operates a switchboard or multi-line phone and maintains long distance call logs. Takes and distributes accurate messages. Greets visitors and determines the nature of their visit, issues visitor passes and maintains visitor logs, alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee. Responds to routine inquiries from internal or external sources such as the organization\'s location, hours of operation, phone numbers, and/or email address. Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Responsibilities

• Welcomes patients and visitors
• Patient check-in
• Assists patients, answering patients\' questions
• Appointment scheduling
• Verification of insurances
• Collecting patient charges

Requirements

Use your skills to make an impact

• Excellent phone etiquette: Clinic is very busy, must be comfortable with high volume calls
• Medical office experience
• Strong Customer Service background
• Must be able to multitask
• Knowledge of MS Office (Word, Excel, Outlook, Access)
• Experience in a fast paced/high volume environment

Preferred

• Bilingual (English/Spanish)
• Experience with Electronic Medical Records

Schedule

Monday – Friday 8:00 AM to 5:00 PM

Base pay range

$38,000.00/yr - $45,800.00/yr

Additional Information

Humana values personal identity protection. Applicants may be asked to provide their Social Security Number if it is not already on file. When required, an email will be sent from Humana\@myworkday.com with instructions on how to add the information into your official application on Humana\u2019s secure website.

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative

Industries

• Hospitals and Health Care

About Conviva and CenterWell

Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of CenterWell Senior Primary Care, Conviva\u2019s approach means each patient gets the best care, when needed most, and for the lowest cost. We address the social, emotional, behavioral and financial needs that can impact patients\' well-being. CenterWell focuses on whole-person health and stability, with opportunities for career growth.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action to employ and advance individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.