Conviva Senior Primary Care is hiring: Receptionist in Jacksonville

Receptionist

Pay Range: $38,000.00/yr – $45,800.00/yr.

Work Hours: Monday – Friday 8:00 am – 5:00 pm (40 hrs/week).

Responsibilities

• Answer phone calls using a multi‑line telephone system.
• Schedule appointments, take messages and transfer calls to appropriate staff.
• Maintain accurate records of discussions, messages and actions taken.
• Resolve patient issues with problem solving, aiming for first‑call resolution.
• Welcome patients and coordinate front‑desk activities.

Required Qualifications

• 2+ years of experience in a medical office or healthcare setting using a computer‑based practice management software system.
• Ability to handle high call volume and multitask while delivering exceptional customer experience.
• Excellent customer service and phone etiquette.
• Knowledge of MS Office (Word, Excel, Outlook, Access).

Preferred Qualifications

• Bilingual in English and Spanish.
• Experience with EMR systems such as E‑Clinical Works, Epic, Athena Health, NextGen.
• Resume attached in PDF or Word format.

Additional Information

This role is part of Humana’s TB screening program and requires TB screening. Applicants may need to provide Social Security Number and are assessed via HireVue interview.

Benefits include medical, dental, vision, 401(k), paid time off, disability, life insurance, and more.

EEO Statement

Humana is an Equal Opportunity Employer. Discrimination is not tolerated on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. Equal opportunity applies to all employment actions.