VetJobs is hiring: Desktop Support Technician - Indianapolis, IN in Indianapolis

Overview

Desktop Support Technician - Indianapolis, IN at VetJobs. Onsite position.

Responsibilities

• Provide technical support to end users in-person at the customer site.
• Assist Site Leader in the execution of established processes and escalations.
• Repair, test, image, and clean PCs, laptops, monitors, printers, and related hardware.
• Maintain, analyze, and troubleshoot software and computer peripherals.
• Install, move, add, and change. Manage large IMAC events for client printer migration and PC refreshes.
• Ensure tickets requiring follow-up receive appropriate attention.
• Assist with installations, configurations, upgrades, patches, and other maintenance of server equipment.
• Perform backup, recovery, and security procedures (planned or during emergencies).
• Follow procedures to detect, diagnose, and report outages of critical site applications.
• Assist with diagnoses of network hardware and performance problems.
• Perform approved installation, configuration, and maintenance of physical network.
• Perform network system administration tasks (planned or during emergencies).
• Back up and protect end user data.
• Assist in developing and documenting improvements to current processes.
• Assist other coworkers in resolving end users\' technical issues across the program.

Qualifications

• Use a confident, positive attitude to deliver great customer experience with constant personal interaction.
• Demonstrate high energy in a fast-paced environment.
• Deep understanding of diagnosing and troubleshooting PC/hardware components and Windows software (e.g., blue screens, Outlook, network printers).
• Understanding or experience with server and network support within an enterprise to provide hands-on support.
• Experience with enterprise technologies (Office 365, Windows 10 Professional, imaging, ticketing systems).
• Experience supporting applications related to engineering, manufacturing, and logistics is a plus.
• Be able to lift up to 40 lbs, bend, crawl, and walk to support customer systems.
• Ability to work independently and be available for scheduled hours.
• Proactive, reliable work style due to limited site IT leadership.
• Ability to handle multiple projects and meet expectations; respond well to feedback from leadership.
• Ability to setup, configure, and add all hardware; experience with asset management.
• Experience working in an enterprise environment.
• ServiceNow experience is a plus.

Compensation and Benefits

Wage Range: $18.00 - $26.40 per hour. Starting pay may be affected by geography, skills, education, experience, and other qualifications.

Benefits include medical, dental, vision, life, AD&D, disability, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum 10 days annually), paid parental leave (minimum 10 days annually), 401(k), FSA/HSA pre-tax benefits. W2 only; no Corp to Corp. We are unable to sponsor H-1B visas at this time.

Location & Role Details

City: Indianapolis

State: Indiana

Job Code: IT Information Technology

Affiliate Sponsor: Compucom

Salary Range: $30,000 - $45,000

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

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