Desktop Support Technician - Indianapolis, IN Job at VetJobs in Indianapolis

Overview Desktop Support Technician - Indianapolis, IN at VetJobs. Onsite position. Responsibilities Provide technical support to end users in-person at the customer site. Assist Site Leader in the execution of established processes and escalations. Repair, test, image, and clean PCs, laptops, monitors, printers, and related hardware. Maintain, analyze, and troubleshoot software and computer peripherals. Install, move, add, and change. Manage large IMAC events for client printer migration and PC refreshes. Ensure tickets requiring follow-up receive appropriate attention. Assist with installations, configurations, upgrades, patches, and other maintenance of server equipment. Perform backup, recovery, and security procedures (planned or during emergencies). Follow procedures to detect, diagnose, and report outages of critical site applications. Assist with diagnoses of network hardware and performance problems. Perform approved installation, configuration, and maintenance of physical network. Perform network system administration tasks (planned or during emergencies). Back up and protect end user data. Assist in developing and documenting improvements to current processes. Assist other coworkers in resolving end users\' technical issues across the program. Qualifications Use a confident, positive attitude to deliver great customer experience with constant personal interaction. Demonstrate high energy in a fast-paced environment. Deep understanding of diagnosing and troubleshooting PC/hardware components and Windows software (e.g., blue screens, Outlook, network printers). Understanding or experience with server and network support within an enterprise to provide hands-on support. Experience with enterprise technologies (Office 365, Windows 10 Professional, imaging, ticketing systems). Experience supporting applications related to engineering, manufacturing, and logistics is a plus. Be able to lift up to 40 lbs, bend, crawl, and walk to support customer systems. Ability to work independently and be available for scheduled hours. Proactive, reliable work style due to limited site IT leadership. Ability to handle multiple projects and meet expectations; respond well to feedback from leadership. Ability to setup, configure, and add all hardware; experience with asset management. Experience working in an enterprise environment. ServiceNow experience is a plus. Compensation and Benefits Wage Range: $18.00 - $26.40 per hour. Starting pay may be affected by geography, skills, education, experience, and other qualifications. Benefits include medical, dental, vision, life, AD&D, disability, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum 10 days annually), paid parental leave (minimum 10 days annually), 401(k), FSA/HSA pre-tax benefits. W2 only; no Corp to Corp. We are unable to sponsor H-1B visas at this time. Location & Role Details City: Indianapolis State: Indiana Job Code: IT Information Technology Affiliate Sponsor: Compucom Salary Range: $30,000 - $45,000 Seniority level Entry level Employment type Full-time Job function Information Technology Referrals increase your chances of interviewing at VetJobs. Get notified about new Desktop Support Technician jobs in Indianapolis, IN. #J-18808-Ljbffr