The Home Depot
Overview
The Senior Analyst, Customer Loyalty is essential for driving operational efficiency and supporting strategic initiatives within our organization. The ideal candidate will possess strong analytical skills, a collaborative mindset, and the ability to translate business needs into actionable insights. They are responsible for leading small to medium subsets of larger projects and initiatives and individual processes that bring value to The Home Depot. They must possess a high level of analytical ability to distinguish multiple components of a problem and develop conclusions using quantitative skills. Key Responsibilities
Lead Project Teams of Analysts and other associates Perform data gathering tasks, synthesis - develop solutions, project/strategy planning and data utilization Produce documents for teams and leadership to review and utilize Build skills and knowledge including self-development, team knowledge and customer (internal) knowledge Deliver presentations to teams and executive leaders and sponsors Collaborating with cross-functional teams to implement solutions that enhance performance and scalability Ensuring the timely and accurate setup of program components or initiatives within the appropriate systems, aligning with business requirements and operational timelines Analyzing business processes to identify opportunities for improvement Presenting insights and recommendations to leadership to support operational strategy Direct Manager/Direct Reports
Typically reports to Manager, Customer Loyalty No associates report to this role on a permanent basis, but requires the leadership of a work group: assign and review work, train and contribute to performance appraisal (but not hiring, firing or disciplinary action). Travel Requirements
Typically requires overnight travel less than 10% of the time Physical Requirements
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications
Must be eighteen years of age or older Must be legally permitted to work in the United States Preferred Qualifications
Experience with tools such as Excel, PowerPoint, and BigQuery A proactive approach to identifying and solving operational challenges Strong analytical and problem-solving skills Ability to communicate technical findings in a clear, business-friendly manner A proactive mindset and a passion for continuous improvement Minimum Education
The knowledge, skills and abilities typically acquired through the completion of a bachelor\'s degree program or equivalent degree in a field of study related to the job. Preferred Education
No additional education Minimum Years Of Work Experience
3 Preferred Years Of Work Experience
No additional years of experience Minimum Leadership Experience
None Preferred Leadership Experience
None Certifications
None Competencies
Experience leading high performing teams Consulting management and/or project management Strong quantitative skills such as statistics and data analysis Problem solving Strong Operations, Retail and/or field knowledge Apply End Date: 10/22/2025
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The Senior Analyst, Customer Loyalty is essential for driving operational efficiency and supporting strategic initiatives within our organization. The ideal candidate will possess strong analytical skills, a collaborative mindset, and the ability to translate business needs into actionable insights. They are responsible for leading small to medium subsets of larger projects and initiatives and individual processes that bring value to The Home Depot. They must possess a high level of analytical ability to distinguish multiple components of a problem and develop conclusions using quantitative skills. Key Responsibilities
Lead Project Teams of Analysts and other associates Perform data gathering tasks, synthesis - develop solutions, project/strategy planning and data utilization Produce documents for teams and leadership to review and utilize Build skills and knowledge including self-development, team knowledge and customer (internal) knowledge Deliver presentations to teams and executive leaders and sponsors Collaborating with cross-functional teams to implement solutions that enhance performance and scalability Ensuring the timely and accurate setup of program components or initiatives within the appropriate systems, aligning with business requirements and operational timelines Analyzing business processes to identify opportunities for improvement Presenting insights and recommendations to leadership to support operational strategy Direct Manager/Direct Reports
Typically reports to Manager, Customer Loyalty No associates report to this role on a permanent basis, but requires the leadership of a work group: assign and review work, train and contribute to performance appraisal (but not hiring, firing or disciplinary action). Travel Requirements
Typically requires overnight travel less than 10% of the time Physical Requirements
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications
Must be eighteen years of age or older Must be legally permitted to work in the United States Preferred Qualifications
Experience with tools such as Excel, PowerPoint, and BigQuery A proactive approach to identifying and solving operational challenges Strong analytical and problem-solving skills Ability to communicate technical findings in a clear, business-friendly manner A proactive mindset and a passion for continuous improvement Minimum Education
The knowledge, skills and abilities typically acquired through the completion of a bachelor\'s degree program or equivalent degree in a field of study related to the job. Preferred Education
No additional education Minimum Years Of Work Experience
3 Preferred Years Of Work Experience
No additional years of experience Minimum Leadership Experience
None Preferred Leadership Experience
None Certifications
None Competencies
Experience leading high performing teams Consulting management and/or project management Strong quantitative skills such as statistics and data analysis Problem solving Strong Operations, Retail and/or field knowledge Apply End Date: 10/22/2025
#J-18808-Ljbffr