Monro, Inc.
Company Description
Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, yet each guest is valued in a personal, people‑first environment. Headquartered in Rochester, New York, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states. Monro powers 16 highly respected tire and auto service brands that support regional strength and community connections. We are united under the Monro banner, sharing a mission to bring guests the highest quality tire and auto service in the industry.
Job Description The Store Manager position is a salaried role that provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for selecting, coaching, and developing teammates, enforcing sales and service standards, managing finances, and ensuring guest satisfaction.
Responsibilities
Develop sales and technical teammates to produce a consistent 5-star Guest experience.
Achieve sales goals by assisting in the development and implementation of sales plans, and by ensuring thorough knowledge of services and products.
Introduce tire and service products to guests to maximize sales and loyalty.
Train and develop teammates on all shop operations and guest services, supporting a productive sales environment.
Provide direction and oversight to technicians and assist with services/repairs as needed.
Ensure the store is effectively staffed by managing recruiting, hiring, training, scheduling, evaluating and performance management.
Control expenses, including payroll, telephone usage, maintenance, repairs, supplies, utilities, and other controllable costs.
Manage inventory, including pulling tires and parts and staging inventory.
Audit team‑performed courtesy inspections.
Maintain store cleanliness and guest‑ready condition to Monro standards.
Schedule guest appointments and assign teammates based on skill level for efficient and timely completion of vehicle services/repairs.
Communicate tire and service product recommendations and sales promotions to achieve sales goals.
Address all guest needs in sales, service, complaints, and adjustments.
Build guest relationships to maximize satisfaction, loyalty, and retention.
Assist teammates in conveying repair and service needs to guests.
Adhere to company policies, procedures, environmental codes, ASNI/OSHA standards, and safety protocols.
Maintain technical knowledge through timely completion of required Monro University training courses and modules.
Operate and maintain equipment safely in accordance with Monro and manufacturer guidelines, including lifts, welders, brake lathes, etc.
Perform other duties as assigned and required.
Profile Summary
Guest and team focused mindset with extensive experience in customer‑centric environments.
Excellent verbal and written communication skills with the ability to convey technical issues and write routine reports.
Business mentality that drives to exceed established goals.
Basic math skills to calculate discounts, interest, and percentages.
Proactive, multi‑tasking in a fast‑paced environment.
Strong initiative to identify problems, collect data, and produce practical decisions.
Effective mentorship, coaching, and team development skills.
Proficient in problem‑solving and resolving customer complaints.
Qualifications
High School Diploma or equivalent.
Demonstrated leadership experience in a retail/sales environment.
Proven ability to manage, drive, and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve set goals and objectives.
Problem‑solving skills related to inventory, merchandising, and customer service.
Effective communication skills with teammates and guests.
Completion of all Monro required training per guidelines and timing.
Current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).
Work Environment & Physical Requirements
Flexible work hours, including evenings, weekends, and holidays.
Ability to lift, carry, and stock merchandise and supplies up to 50 lbs. without assistance.
Frequent standing and walking for extended periods.
Frequent reaching overhead, below the knees, squatting, bending, stooping, kneeling, and twisting.
Benefits
Performance‑based incentives.
Paid vacation for full‑time teammates.
401(k) eligibility immediately upon hire.
Direct deposit.
Employee discounts.
Health, vision, and dental coverage for full‑time teammates.
Employee access perks.
Career advancement opportunities.
This summary is not an all-inclusive description of job duties. Other duties and responsibilities may be assigned by the incumbent’s supervisor as needed based on the company’s needs.
Compensation The yearly salary for this role is $65,000–$72,000. This role is eligible for additional compensation and incentives. Pay will be determined based on experience level.
Monro Inc. is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.
Growth Opportunity Monro is committed to helping teammates grow their careers through coursework, leadership development, and open opportunities. Employees receive on‑the‑job training, company‑sponsored certifications, and a curriculum in Monro University that empowers advancement.
Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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Job Description The Store Manager position is a salaried role that provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for selecting, coaching, and developing teammates, enforcing sales and service standards, managing finances, and ensuring guest satisfaction.
Responsibilities
Develop sales and technical teammates to produce a consistent 5-star Guest experience.
Achieve sales goals by assisting in the development and implementation of sales plans, and by ensuring thorough knowledge of services and products.
Introduce tire and service products to guests to maximize sales and loyalty.
Train and develop teammates on all shop operations and guest services, supporting a productive sales environment.
Provide direction and oversight to technicians and assist with services/repairs as needed.
Ensure the store is effectively staffed by managing recruiting, hiring, training, scheduling, evaluating and performance management.
Control expenses, including payroll, telephone usage, maintenance, repairs, supplies, utilities, and other controllable costs.
Manage inventory, including pulling tires and parts and staging inventory.
Audit team‑performed courtesy inspections.
Maintain store cleanliness and guest‑ready condition to Monro standards.
Schedule guest appointments and assign teammates based on skill level for efficient and timely completion of vehicle services/repairs.
Communicate tire and service product recommendations and sales promotions to achieve sales goals.
Address all guest needs in sales, service, complaints, and adjustments.
Build guest relationships to maximize satisfaction, loyalty, and retention.
Assist teammates in conveying repair and service needs to guests.
Adhere to company policies, procedures, environmental codes, ASNI/OSHA standards, and safety protocols.
Maintain technical knowledge through timely completion of required Monro University training courses and modules.
Operate and maintain equipment safely in accordance with Monro and manufacturer guidelines, including lifts, welders, brake lathes, etc.
Perform other duties as assigned and required.
Profile Summary
Guest and team focused mindset with extensive experience in customer‑centric environments.
Excellent verbal and written communication skills with the ability to convey technical issues and write routine reports.
Business mentality that drives to exceed established goals.
Basic math skills to calculate discounts, interest, and percentages.
Proactive, multi‑tasking in a fast‑paced environment.
Strong initiative to identify problems, collect data, and produce practical decisions.
Effective mentorship, coaching, and team development skills.
Proficient in problem‑solving and resolving customer complaints.
Qualifications
High School Diploma or equivalent.
Demonstrated leadership experience in a retail/sales environment.
Proven ability to manage, drive, and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve set goals and objectives.
Problem‑solving skills related to inventory, merchandising, and customer service.
Effective communication skills with teammates and guests.
Completion of all Monro required training per guidelines and timing.
Current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).
Work Environment & Physical Requirements
Flexible work hours, including evenings, weekends, and holidays.
Ability to lift, carry, and stock merchandise and supplies up to 50 lbs. without assistance.
Frequent standing and walking for extended periods.
Frequent reaching overhead, below the knees, squatting, bending, stooping, kneeling, and twisting.
Benefits
Performance‑based incentives.
Paid vacation for full‑time teammates.
401(k) eligibility immediately upon hire.
Direct deposit.
Employee discounts.
Health, vision, and dental coverage for full‑time teammates.
Employee access perks.
Career advancement opportunities.
This summary is not an all-inclusive description of job duties. Other duties and responsibilities may be assigned by the incumbent’s supervisor as needed based on the company’s needs.
Compensation The yearly salary for this role is $65,000–$72,000. This role is eligible for additional compensation and incentives. Pay will be determined based on experience level.
Monro Inc. is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.
Growth Opportunity Monro is committed to helping teammates grow their careers through coursework, leadership development, and open opportunities. Employees receive on‑the‑job training, company‑sponsored certifications, and a curriculum in Monro University that empowers advancement.
Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
#J-18808-Ljbffr