Mountain View Tire and Auto Service
Store Manager
Mountain View Tire and Auto Service, Concord, New Hampshire, United States, 03306
Store Manager – Mountain View Tire and Auto Service
Location: Concord, NH
Job Overview : The Store Manager provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager drives sales, guest experience, staffing, and operational excellence to support Monro’s vision of being a leading auto and service tire service center.
Responsibilities
Develop sales and technical teammates to produce a consistent 5‑star Guest experience.
Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products and the automotive industry.
Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty.
Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services.
Provide direction and oversight to other technicians and assist where needed with services/repairs.
Ensure the store is effectively staffed by managing recruiting, hiring, training, scheduling, evaluating, performance management and development of teammates.
Ensure expense control through the management of payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses.
Responsible for inventory management including pulling tires and parts, unloading and stocking inventory.
Audit courtesy inspections performed by teammates.
Ensure store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.
Schedule guest appointments and assign teammates according to skill level for efficient and timely completion of vehicle services/repairs.
Achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions.
Attend to all guest needs in areas of sales, service, complaints, and adjustments.
Build guest relationships to maximize customer satisfaction, loyalty, and retention.
Assist teammates in conveying repair and service needs to guests.
Understand and adhere to company policies and procedures, governmental standards including environmental codes, and ASNI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.
Maintain technical knowledge and capabilities to ensure proficiency through timely completion of required Monro University training courses and modules.
Operate, utilize, and maintain all equipment safely in accordance with Monro and equipment manufacturer guidelines including lifts, welders, brake lathes, etc.
Perform other duties as assigned and required.
Qualifications
High School Diploma or equivalent.
Demonstrated leadership experience in a retail/sales environment.
Proven ability to manage, drive and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve set goals and objectives.
Ability to problem solve, manage inventory, merchandising, and customer service.
Strong communication skills to effectively communicate with teammates and guests.
Complete all Monro required training with the guidelines and timing provided.
Must possess a current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).
Basic math skills to calculate figures and amounts such as discounts, interest, and percentages.
Proactive with demonstrated proficiency in multi‑tasking within a fast‑paced environment.
Ability to take initiative in identifying problems, collecting data, and establishing facts to produce practical decisions and solutions.
Ability to effectively mentor, coach and develop teammates.
Ability to problem‑solve and resolve customer complaints.
Benefits
Performance based incentives
Paid vacation for Full‑time teammates
401(k) eligibility immediately upon hire
Direct Deposit
Employee discounts
Healthcare, Vision, and Dental for Full‑time teammates
Employee Access Perks
Career Advancement Opportunities
Work Environment & Physical Requirements
Ability to work flexible hours, days, evenings, weekends, and holidays.
Must be able to see, lift, carry and stock merchandise and supplies up to 50 lbs. without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
Compensation: The yearly salary for this role is $65,000‑$75,000. This role is eligible for additional compensation and incentives. Pay will be determined based on experience level.
Monro Inc. is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.
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Job Overview : The Store Manager provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager drives sales, guest experience, staffing, and operational excellence to support Monro’s vision of being a leading auto and service tire service center.
Responsibilities
Develop sales and technical teammates to produce a consistent 5‑star Guest experience.
Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products and the automotive industry.
Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty.
Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services.
Provide direction and oversight to other technicians and assist where needed with services/repairs.
Ensure the store is effectively staffed by managing recruiting, hiring, training, scheduling, evaluating, performance management and development of teammates.
Ensure expense control through the management of payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses.
Responsible for inventory management including pulling tires and parts, unloading and stocking inventory.
Audit courtesy inspections performed by teammates.
Ensure store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.
Schedule guest appointments and assign teammates according to skill level for efficient and timely completion of vehicle services/repairs.
Achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions.
Attend to all guest needs in areas of sales, service, complaints, and adjustments.
Build guest relationships to maximize customer satisfaction, loyalty, and retention.
Assist teammates in conveying repair and service needs to guests.
Understand and adhere to company policies and procedures, governmental standards including environmental codes, and ASNI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.
Maintain technical knowledge and capabilities to ensure proficiency through timely completion of required Monro University training courses and modules.
Operate, utilize, and maintain all equipment safely in accordance with Monro and equipment manufacturer guidelines including lifts, welders, brake lathes, etc.
Perform other duties as assigned and required.
Qualifications
High School Diploma or equivalent.
Demonstrated leadership experience in a retail/sales environment.
Proven ability to manage, drive and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve set goals and objectives.
Ability to problem solve, manage inventory, merchandising, and customer service.
Strong communication skills to effectively communicate with teammates and guests.
Complete all Monro required training with the guidelines and timing provided.
Must possess a current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).
Basic math skills to calculate figures and amounts such as discounts, interest, and percentages.
Proactive with demonstrated proficiency in multi‑tasking within a fast‑paced environment.
Ability to take initiative in identifying problems, collecting data, and establishing facts to produce practical decisions and solutions.
Ability to effectively mentor, coach and develop teammates.
Ability to problem‑solve and resolve customer complaints.
Benefits
Performance based incentives
Paid vacation for Full‑time teammates
401(k) eligibility immediately upon hire
Direct Deposit
Employee discounts
Healthcare, Vision, and Dental for Full‑time teammates
Employee Access Perks
Career Advancement Opportunities
Work Environment & Physical Requirements
Ability to work flexible hours, days, evenings, weekends, and holidays.
Must be able to see, lift, carry and stock merchandise and supplies up to 50 lbs. without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
Compensation: The yearly salary for this role is $65,000‑$75,000. This role is eligible for additional compensation and incentives. Pay will be determined based on experience level.
Monro Inc. is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.
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