TriNetX
SVP Client Delivery & Professional Services
Join TriNetX as SVP, Client Delivery & Professional Services.
Position Title:
SVP, Client Delivery & Professional Services
Location:
Hybrid On Site Cambridge, MA
Base Pay Range:
$250,000.00/yr - $350,000.00/yr
About TriNetX TriNetX was founded on the idea that incorporating real-world data results in better clinical trial design, improves the site selection and patient recruitment process, and generates real‑world evidence (RWE) to advance the collective understanding of human health. TriNetX collaborates with the majority of industry leaders, including 13 of the top 15 pharmaceutical companies, and is powered by an impressive network of 170 healthcare organizations across 30 countries.
As a result of its reach and rapidly expanding network, TriNetX has become the market leader in protocol design, feasibility, and site selection. Researchers have leveraged the TriNetX network to analyze over 39,000 protocols, presented over 10,000 clinical trial opportunities to its healthcare members, and reduced site identification time in clinical trials by 50%.
TriNetX’s worldwide presence includes its headquarters in Cambridge, MA and EU offices in Ghent, Belgium; Freiburg, Germany; and Basel, Switzerland, as well as offices in London, Madrid, Melbourne, São Paulo, Singapore, Tokyo, and Healdsburg, California. As one of the fastest‑growing, privately held companies in the life sciences industry, TriNetX offers an exciting opportunity to shape the future of clinical research.
What challenges we work on TriNetX is the global health research network that optimizes clinical research and enables discoveries through the creation of real‑world evidence. By combining real‑time access to longitudinal clinical data with state‑of‑the‑art analytics, we answer complex research questions at the speed of thought. Each member of our community shares in the consolidated value of our global, federated health research network that connects clinical researchers to the patient populations they are attempting to study.
Who we are looking for The SVP of Client Delivery & Professional Services is responsible for leading the strategy, execution, and scaling of client‑facing delivery functions across the company. This includes initial software implementation and ongoing software usage optimization; initial data‑set delivery and data refreshes; and bespoke research and analytics projects. The leader will ensure high‑quality, repeatable outcomes for clients, drive utilization of resources to achieve sustainable growth and profitability, and close the feedback loop between clients and internal product and solutions teams.
This position will require moderate to substantial travel, both within and outside the U.S.
What you will be doing
Lead and scale the client delivery function, ensuring smooth implementation and support for our SaaS, DaaS, and consulting services.
Manage and develop delivery teams in collaboration with our Scientific Thought Leadership function, including research analysts, data scientists, and client consultants.
Build and refine operating models for services delivery, prioritizing standardization, client satisfaction, and measurable results.
Collaborate cross‑functionally with Solution Management, Technology, and Commercial teams to align design, sales commitments, and delivery execution.
Serve as a gatekeeper to safeguard delivery operations through scope management of bespoke engagements, ensuring scalability and operational efficiency.
Identify and close talent gaps, particularly in mid‑career research analyst roles.
Partner with Sales, Product, and Solutions to improve handoffs, implementation consistency, and customer value realization.
Design and implement a systematized process for collecting, analyzing, and distributing client feedback to internal stakeholders.
Define and track KPIs for delivery quality, time‑to‑value, team utilization, and client satisfaction.
Adhere to the predefined roadmap to drive efficiency and scalability, resulting in high‑margin return of consulting projects.
Act as executive sponsor and escalation point for high‑priority client projects or delivery challenges.
What you bring to TriNetX
10+ years of experience in software consulting, professional services, or client delivery leadership.
Masters degree in business or technology preferred.
Proven ability to run a consulting business as a P&L leader.
Working knowledge of at least two of the following healthcare market segments: pharma, pharma services, academic medical centers, community hospitals, ambulatory service providers, private payers, government payers, diagnostics, government research (e.g., NIH).
SaaS software implementation experience.
Data and Analytics tools implementation experience.
Track record of improving operational efficiency while maintaining high client satisfaction.
Experience building scalable service models, implementation frameworks, and reporting structures.
Strong communicator with executive presence and the ability to navigate ambiguity.
Preferred Experience
Background and training with a major information technology consulting firm.
Experience in research analytics, client strategy, and data‑driven services.
Experience in health tech, life sciences, and software solutions for complex B2B environments.
Familiarity with customer success and product development lifecycle workflows.
Substantial industry training consulting and project management experience preferred.
As a condition of employment, the individual must provide proof of Covid‑19 vaccination unless a medical or religious exemption is granted by TriNetX. Learn more about TriNetX To learn more about us, please check out our website, blog, and Careers page – and be sure to follow us on LinkedIn.
Interested in joining our community? TriNetX is an Equal Opportunity Employer. All persons are considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, or handicap, sex or gender, marital status, sexual orientation, genetic information, gender identity, veteran status, or any other characteristic or status protected by applicable federal, state or local laws.
Employer participates in E‑Verify This employer participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm you are authorized to work in the U.S. If E‑Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can resolve the issue before the employer can take action, including terminating your employment.
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Position Title:
SVP, Client Delivery & Professional Services
Location:
Hybrid On Site Cambridge, MA
Base Pay Range:
$250,000.00/yr - $350,000.00/yr
About TriNetX TriNetX was founded on the idea that incorporating real-world data results in better clinical trial design, improves the site selection and patient recruitment process, and generates real‑world evidence (RWE) to advance the collective understanding of human health. TriNetX collaborates with the majority of industry leaders, including 13 of the top 15 pharmaceutical companies, and is powered by an impressive network of 170 healthcare organizations across 30 countries.
As a result of its reach and rapidly expanding network, TriNetX has become the market leader in protocol design, feasibility, and site selection. Researchers have leveraged the TriNetX network to analyze over 39,000 protocols, presented over 10,000 clinical trial opportunities to its healthcare members, and reduced site identification time in clinical trials by 50%.
TriNetX’s worldwide presence includes its headquarters in Cambridge, MA and EU offices in Ghent, Belgium; Freiburg, Germany; and Basel, Switzerland, as well as offices in London, Madrid, Melbourne, São Paulo, Singapore, Tokyo, and Healdsburg, California. As one of the fastest‑growing, privately held companies in the life sciences industry, TriNetX offers an exciting opportunity to shape the future of clinical research.
What challenges we work on TriNetX is the global health research network that optimizes clinical research and enables discoveries through the creation of real‑world evidence. By combining real‑time access to longitudinal clinical data with state‑of‑the‑art analytics, we answer complex research questions at the speed of thought. Each member of our community shares in the consolidated value of our global, federated health research network that connects clinical researchers to the patient populations they are attempting to study.
Who we are looking for The SVP of Client Delivery & Professional Services is responsible for leading the strategy, execution, and scaling of client‑facing delivery functions across the company. This includes initial software implementation and ongoing software usage optimization; initial data‑set delivery and data refreshes; and bespoke research and analytics projects. The leader will ensure high‑quality, repeatable outcomes for clients, drive utilization of resources to achieve sustainable growth and profitability, and close the feedback loop between clients and internal product and solutions teams.
This position will require moderate to substantial travel, both within and outside the U.S.
What you will be doing
Lead and scale the client delivery function, ensuring smooth implementation and support for our SaaS, DaaS, and consulting services.
Manage and develop delivery teams in collaboration with our Scientific Thought Leadership function, including research analysts, data scientists, and client consultants.
Build and refine operating models for services delivery, prioritizing standardization, client satisfaction, and measurable results.
Collaborate cross‑functionally with Solution Management, Technology, and Commercial teams to align design, sales commitments, and delivery execution.
Serve as a gatekeeper to safeguard delivery operations through scope management of bespoke engagements, ensuring scalability and operational efficiency.
Identify and close talent gaps, particularly in mid‑career research analyst roles.
Partner with Sales, Product, and Solutions to improve handoffs, implementation consistency, and customer value realization.
Design and implement a systematized process for collecting, analyzing, and distributing client feedback to internal stakeholders.
Define and track KPIs for delivery quality, time‑to‑value, team utilization, and client satisfaction.
Adhere to the predefined roadmap to drive efficiency and scalability, resulting in high‑margin return of consulting projects.
Act as executive sponsor and escalation point for high‑priority client projects or delivery challenges.
What you bring to TriNetX
10+ years of experience in software consulting, professional services, or client delivery leadership.
Masters degree in business or technology preferred.
Proven ability to run a consulting business as a P&L leader.
Working knowledge of at least two of the following healthcare market segments: pharma, pharma services, academic medical centers, community hospitals, ambulatory service providers, private payers, government payers, diagnostics, government research (e.g., NIH).
SaaS software implementation experience.
Data and Analytics tools implementation experience.
Track record of improving operational efficiency while maintaining high client satisfaction.
Experience building scalable service models, implementation frameworks, and reporting structures.
Strong communicator with executive presence and the ability to navigate ambiguity.
Preferred Experience
Background and training with a major information technology consulting firm.
Experience in research analytics, client strategy, and data‑driven services.
Experience in health tech, life sciences, and software solutions for complex B2B environments.
Familiarity with customer success and product development lifecycle workflows.
Substantial industry training consulting and project management experience preferred.
As a condition of employment, the individual must provide proof of Covid‑19 vaccination unless a medical or religious exemption is granted by TriNetX. Learn more about TriNetX To learn more about us, please check out our website, blog, and Careers page – and be sure to follow us on LinkedIn.
Interested in joining our community? TriNetX is an Equal Opportunity Employer. All persons are considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, or handicap, sex or gender, marital status, sexual orientation, genetic information, gender identity, veteran status, or any other characteristic or status protected by applicable federal, state or local laws.
Employer participates in E‑Verify This employer participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm you are authorized to work in the U.S. If E‑Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can resolve the issue before the employer can take action, including terminating your employment.
#J-18808-Ljbffr