SS&C Technologies
Associate Manager, Financial Services Operations
SS&C Technologies, Dublin, Ohio, United States, 43016
Associate Manager, Financial Services Operations
Join to apply for the
Associate Manager, Financial Services Operations
role at
SS&C Technologies
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Location : Kansas City, MO | Boston, MA | Braintree, MA | Dublin, OH | Chicago, IL | Hybrid (In Office 6+ Days Per Month)
Get To Know Us This role supports a new hybrid team, combining elements of both Client Relations and Operations in the Retail Alternative Investment division of SS&C. You will oversee a team of associates who are working directly with clients to resolve escalated items, research inquiries, and provide exceptional support for clients’ business needs. You will have direct communication with clients and must collaborate with various support groups within SS&C to resolve requests timely. The position requires a strong understanding of financial systems, internal processes, and client operations to ensure the team is successful and drive key business activities. The Retail Alternative Investment division is an area of high growth, and this role will have extensive visibility internally and externally.
Benefits
Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans
Your Future: 401k Matching Program, Professional Development Reimbursement
Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
Training: Hands-On, Team-Customized, including SS&C University
Extra Perks: Discounts on fitness clubs, travel and more!
What You Will Get To Do
Establish & lead collaborative relationships between customers and the SS&C organization.
Communicate with customers via conference calls, written electronic correspondence, and in face-to-face meetings.
Educate customers on implementing our products and services.
Analyze, anticipate, and identify customer needs and recommend innovative solutions.
Research and resolve any issues reported by customers.
Leverage extensive in-house training programs for industry knowledge and product expertise.
Mentor & lead less experienced associates.
Establish work priorities, plan projects, and ensure timelines are met.
Ensure contractual obligations are achieved.
Assist in onboarding new clients to the team’s support model by working internally to formalize and document procedures.
Engage support groups internally to resolve issues and provide best practices to mitigate errors in the future.
Train new associates and provide daily support for questions.
What You Will Bring
Bachelor’s degree in business, finance, etc or equivalent work experience
3+ years of experience in a client facing role required, ideally in financial services, with a preference for experience in transfer agency.
Excellent written and verbal communication skills
Problem solving and numerical reasoning skills; ability to analyze data and take action
Career oriented, highly motivated, and self-starting individual
Ability to work in a fast paced, team environment
Efficient time management with strong organizational skills
Ability to quickly learn and adapt to new systems, processes, plans, and programs
Proficiency using tools such as Word, JIRA, Chorus/AWD, TA2000, 3270, and Microsoft Excel a plus
Must be willing to work on site a minimum of 6 days/month
Thank you for your interest in SS&C! Please apply directly with us through our Careers page on our corporate website at
www.ssctech.com/careers
SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
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Associate Manager, Financial Services Operations
role at
SS&C Technologies
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Location : Kansas City, MO | Boston, MA | Braintree, MA | Dublin, OH | Chicago, IL | Hybrid (In Office 6+ Days Per Month)
Get To Know Us This role supports a new hybrid team, combining elements of both Client Relations and Operations in the Retail Alternative Investment division of SS&C. You will oversee a team of associates who are working directly with clients to resolve escalated items, research inquiries, and provide exceptional support for clients’ business needs. You will have direct communication with clients and must collaborate with various support groups within SS&C to resolve requests timely. The position requires a strong understanding of financial systems, internal processes, and client operations to ensure the team is successful and drive key business activities. The Retail Alternative Investment division is an area of high growth, and this role will have extensive visibility internally and externally.
Benefits
Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans
Your Future: 401k Matching Program, Professional Development Reimbursement
Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
Training: Hands-On, Team-Customized, including SS&C University
Extra Perks: Discounts on fitness clubs, travel and more!
What You Will Get To Do
Establish & lead collaborative relationships between customers and the SS&C organization.
Communicate with customers via conference calls, written electronic correspondence, and in face-to-face meetings.
Educate customers on implementing our products and services.
Analyze, anticipate, and identify customer needs and recommend innovative solutions.
Research and resolve any issues reported by customers.
Leverage extensive in-house training programs for industry knowledge and product expertise.
Mentor & lead less experienced associates.
Establish work priorities, plan projects, and ensure timelines are met.
Ensure contractual obligations are achieved.
Assist in onboarding new clients to the team’s support model by working internally to formalize and document procedures.
Engage support groups internally to resolve issues and provide best practices to mitigate errors in the future.
Train new associates and provide daily support for questions.
What You Will Bring
Bachelor’s degree in business, finance, etc or equivalent work experience
3+ years of experience in a client facing role required, ideally in financial services, with a preference for experience in transfer agency.
Excellent written and verbal communication skills
Problem solving and numerical reasoning skills; ability to analyze data and take action
Career oriented, highly motivated, and self-starting individual
Ability to work in a fast paced, team environment
Efficient time management with strong organizational skills
Ability to quickly learn and adapt to new systems, processes, plans, and programs
Proficiency using tools such as Word, JIRA, Chorus/AWD, TA2000, 3270, and Microsoft Excel a plus
Must be willing to work on site a minimum of 6 days/month
Thank you for your interest in SS&C! Please apply directly with us through our Careers page on our corporate website at
www.ssctech.com/careers
SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
#J-18808-Ljbffr