SS&C Technologies
Associate Manager, Financial Services Operations
SS&C Technologies, Kansas City, Missouri, United States, 64101
Associate Manager, Financial Services Operations
Join SS&C Technologies to lead a hybrid team in the Retail Alternative Investment division. This role combines Client Relations and Operations responsibilities, overseeing associates who resolve client escalations, research inquiries, and provide exceptional support.
Location: Kansas City, MO | Boston, MA | Braintree, MA | Dublin, OH | Chicago, IL | Hybrid (In Office 6+ Days Per Month)
Responsibilities
Establish and lead collaborative relationships between customers and the SS&C organization.
Communicate with customers via conference calls, written electronic correspondence, and face‑to‑face meetings.
Educate customers on implementing our products and services.
Analyze, anticipate, and identify customer needs and recommend innovative solutions.
Research and resolve any issues reported by customers.
Leverage extensive in‑house training programs for industry knowledge and product expertise.
Mentor and lead less experienced associates.
Establish work priorities, plan projects, and ensure timelines are met.
Ensure contractual obligations are achieved.
Assist in onboarding new clients to the team’s support model by formalizing and documenting procedures.
Engage internal support groups to resolve issues and provide best practices to mitigate future errors.
Train new associates and provide daily support for questions.
Qualifications
Bachelor’s degree in business, finance, or equivalent work experience.
3+ years of client‑facing experience in financial services; preference for transfer agency experience.
Excellent written and verbal communication skills.
Problem‑solving and numerical reasoning skills; ability to analyze data and take action.
Career‑oriented, highly motivated, and self‑starting individual.
Ability to work in a fast‑paced, team environment.
Efficient time management with strong organizational skills.
Ability to quickly learn and adapt to new systems, processes, and programs.
Proficiency using tools such as Word, JIRA, Chorus/AWD, TA2000, 3270, and Microsoft Excel a plus.
Must be willing to work on site a minimum of 6 days/month.
Benefits
Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans.
401k matching program, professional development reimbursement.
Flexible personal/vacation time off, sick leave, paid holidays.
Medical, dental, vision, employee assistance program, parental leave.
Committed to celebrating the variety of backgrounds, talents, and experiences of our employees.
Hands‑on, team‑customized training, including SS&C University.
Discounts on fitness clubs, travel, and more.
To apply, visit our careers page at
www.ssctech.com/careers .
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee‑based recruitment services.
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Location: Kansas City, MO | Boston, MA | Braintree, MA | Dublin, OH | Chicago, IL | Hybrid (In Office 6+ Days Per Month)
Responsibilities
Establish and lead collaborative relationships between customers and the SS&C organization.
Communicate with customers via conference calls, written electronic correspondence, and face‑to‑face meetings.
Educate customers on implementing our products and services.
Analyze, anticipate, and identify customer needs and recommend innovative solutions.
Research and resolve any issues reported by customers.
Leverage extensive in‑house training programs for industry knowledge and product expertise.
Mentor and lead less experienced associates.
Establish work priorities, plan projects, and ensure timelines are met.
Ensure contractual obligations are achieved.
Assist in onboarding new clients to the team’s support model by formalizing and documenting procedures.
Engage internal support groups to resolve issues and provide best practices to mitigate future errors.
Train new associates and provide daily support for questions.
Qualifications
Bachelor’s degree in business, finance, or equivalent work experience.
3+ years of client‑facing experience in financial services; preference for transfer agency experience.
Excellent written and verbal communication skills.
Problem‑solving and numerical reasoning skills; ability to analyze data and take action.
Career‑oriented, highly motivated, and self‑starting individual.
Ability to work in a fast‑paced, team environment.
Efficient time management with strong organizational skills.
Ability to quickly learn and adapt to new systems, processes, and programs.
Proficiency using tools such as Word, JIRA, Chorus/AWD, TA2000, 3270, and Microsoft Excel a plus.
Must be willing to work on site a minimum of 6 days/month.
Benefits
Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans.
401k matching program, professional development reimbursement.
Flexible personal/vacation time off, sick leave, paid holidays.
Medical, dental, vision, employee assistance program, parental leave.
Committed to celebrating the variety of backgrounds, talents, and experiences of our employees.
Hands‑on, team‑customized training, including SS&C University.
Discounts on fitness clubs, travel, and more.
To apply, visit our careers page at
www.ssctech.com/careers .
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee‑based recruitment services.
#J-18808-Ljbffr