Four Seasons Hotels and Resorts
Director of Catering and Conference Services
Four Seasons Hotels and Resorts, Los Angeles, California, United States, 90079
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location
Since opening in 1928, our legendary property has been the preferred address for celebrities, royalty and the international elite - and it's easy to see why. Located at the intersection of Wilshire Boulevard and Rodeo Drive, we put you in the enviable heart of Beverly Hills, with designer shopping, fine dining and postcard-worthy views at our doorstep. Director of Catering and Conference Services Full-time Beverly Wilshire has long stood as a symbol of timeless luxury and service excellence in both Beverly Hills and Los Angeles. With numerous significant events on the horizon from the Super Bowl and our 100-year anniversary to the Football World Cup, the Olympics, and much more, it's a truly exciting time to be part of our team. Beverly Wilshire, A Four Seasons Hotel Beverly Wilshire, A Four Seasons Hotel is looking for a Director of Catering and Conference Services who shares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity to shape guest experience by providing exceptional knowledge and service in support of our world-renowned hotels. The Director of Catering and Conference Services reports to the Commercial Director. Work authorization for the location is required. Join Our Team Located at the intersection of Wilshire and Rodeo, an international cast of personalities comes together amid urban buzz, Hollywood glamour and a sophisticated California vibe. Experience CUT, Wolfgang Puck's, and become part of an iconic hotel of the Four Seasons Portfolio. Work on a team that is built on mutual respect, collaboration, excellent service and passion for providing above and beyond guest experiences. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine's 100 Best Companies to work for since 1998. Responsibilities
The Director of Catering and Conference Services is responsible for the efficiency and effectiveness of the day-to-day operation of the Catering and Conference Services Department while personally prospecting, selling, planning and servicing corporate and social business and servicing group turnovers from the Sales Department, maintaining FS standards and maximizing revenue/profit potential. Will be reporting to the Director of Marketing and lead the Catering and Conference Services Team. Drive the revenues for the Catering & Conference Services department in line with Hotel budget and overall Hotel financial goals and strategic direction. Day-to-day supervision of the Catering/Conference Services function. Including maintaining and monitoring the accuracy and effectiveness of all written communication from Catering and Conference Services Team. These procedures include but are not limited to: Menu and Event Proposals, Contracts, Banquet Event Orders, Group Resumes, Daily Events Report, Delphi Input Standards and execution of Banquet Events. Host and ensure maximum effectiveness of Banquet Event Order Meetings, Resume meetings, participate in the review, audit, and assignment to the Conference Services Managers of all booking turnovers from the Sales Department. Participate in the preparation and analysis of the Catering and Conferences Services weekly financial forecast, pace reports, monthly production recap, and contribute to the Annual Marketing Plan and Budget as required. Actively prospect, handle inquiries, develop new business and maintain a portfolio of current 'traced' accounts to ensure a full pipeline and ultimately exceed Catering revenue targets. (15%) Assist with finding solutions to the inevitable challenges and glitches that arise while groups are on property. Inform Hotel Leadership promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken. Finalize the requirements of bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the program or event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event. Supervise the execution of banquet events and ensure client satisfaction at the outset of all events. Review all function space with appropriate banquet staff prior to event. Act as the liaison for all vendor/supplier related clients needs, (i.e. Audio Visual, Florist, Entertainment, Transportation, DMC, Off-site Locations etc.) Maintain knowledge of hotel facilities, capacities and dimensions of meeting space and basic operational needs of all operating departments. Make timely and impromptu decisions, which balance clients\' needs within the financial, safety and staffing goals of the hotel. Plan and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Bi-Monthly Board of Operations, planning visits and menu tastings. Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact. Key Behavioral Competencies
Excellent oral and written communication skills; must be able to write clearly and effectively Must be able to condense complex data into meaningful strategy Ability to present contrarian viewpoint and gain consensus through business analytics Ability to work under pressure and meet various deadlines in a fast-paced environment Ability to manage time effectively, accordingly, handle multiple tasks simultaneously Excellent analytical, organizational and problem solving skills Capable of working and communicating effectively with senior management in Corporate Office, hotels, and other subsidiaries Must be flexible and dependable to work beyond a standard work day when required Strong management skills Able to work independently with minimal supervision Key Functional Competencies
5 years\' experience as Director of Catering and Conference Services in a full service resort or hotel, of which 2 years was specifically selling and servicing the Corporate and Social markets and handling group turnovers from the Sales Department. What to Expect
Energizing Employee Culture where you are encouraged to be your true self! Comprehensive learning and development programs to help you master your craft. Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off & Holiday Pay Inclusive and diverse employee engagement & recognition events all year-round. Exclusive discount and travel programs with Four Seasons Complimentary Dry Cleaning for Employee Uniforms & Employee Meals Base Salary: $150,000.00 - $164,000.00 USD Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the \'EEOC is The Law\' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf Learn more about what it is like to work at Four Seasons - visit us: http://careers.fourseasons.com http://www.linkedin.com/company/four-seasons-hotels-and-resorts Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the \'EEOC is The Law\' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the \'EEOC is The Law\' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
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Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location
Since opening in 1928, our legendary property has been the preferred address for celebrities, royalty and the international elite - and it's easy to see why. Located at the intersection of Wilshire Boulevard and Rodeo Drive, we put you in the enviable heart of Beverly Hills, with designer shopping, fine dining and postcard-worthy views at our doorstep. Director of Catering and Conference Services Full-time Beverly Wilshire has long stood as a symbol of timeless luxury and service excellence in both Beverly Hills and Los Angeles. With numerous significant events on the horizon from the Super Bowl and our 100-year anniversary to the Football World Cup, the Olympics, and much more, it's a truly exciting time to be part of our team. Beverly Wilshire, A Four Seasons Hotel Beverly Wilshire, A Four Seasons Hotel is looking for a Director of Catering and Conference Services who shares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity to shape guest experience by providing exceptional knowledge and service in support of our world-renowned hotels. The Director of Catering and Conference Services reports to the Commercial Director. Work authorization for the location is required. Join Our Team Located at the intersection of Wilshire and Rodeo, an international cast of personalities comes together amid urban buzz, Hollywood glamour and a sophisticated California vibe. Experience CUT, Wolfgang Puck's, and become part of an iconic hotel of the Four Seasons Portfolio. Work on a team that is built on mutual respect, collaboration, excellent service and passion for providing above and beyond guest experiences. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine's 100 Best Companies to work for since 1998. Responsibilities
The Director of Catering and Conference Services is responsible for the efficiency and effectiveness of the day-to-day operation of the Catering and Conference Services Department while personally prospecting, selling, planning and servicing corporate and social business and servicing group turnovers from the Sales Department, maintaining FS standards and maximizing revenue/profit potential. Will be reporting to the Director of Marketing and lead the Catering and Conference Services Team. Drive the revenues for the Catering & Conference Services department in line with Hotel budget and overall Hotel financial goals and strategic direction. Day-to-day supervision of the Catering/Conference Services function. Including maintaining and monitoring the accuracy and effectiveness of all written communication from Catering and Conference Services Team. These procedures include but are not limited to: Menu and Event Proposals, Contracts, Banquet Event Orders, Group Resumes, Daily Events Report, Delphi Input Standards and execution of Banquet Events. Host and ensure maximum effectiveness of Banquet Event Order Meetings, Resume meetings, participate in the review, audit, and assignment to the Conference Services Managers of all booking turnovers from the Sales Department. Participate in the preparation and analysis of the Catering and Conferences Services weekly financial forecast, pace reports, monthly production recap, and contribute to the Annual Marketing Plan and Budget as required. Actively prospect, handle inquiries, develop new business and maintain a portfolio of current 'traced' accounts to ensure a full pipeline and ultimately exceed Catering revenue targets. (15%) Assist with finding solutions to the inevitable challenges and glitches that arise while groups are on property. Inform Hotel Leadership promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken. Finalize the requirements of bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the program or event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event. Supervise the execution of banquet events and ensure client satisfaction at the outset of all events. Review all function space with appropriate banquet staff prior to event. Act as the liaison for all vendor/supplier related clients needs, (i.e. Audio Visual, Florist, Entertainment, Transportation, DMC, Off-site Locations etc.) Maintain knowledge of hotel facilities, capacities and dimensions of meeting space and basic operational needs of all operating departments. Make timely and impromptu decisions, which balance clients\' needs within the financial, safety and staffing goals of the hotel. Plan and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Bi-Monthly Board of Operations, planning visits and menu tastings. Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact. Key Behavioral Competencies
Excellent oral and written communication skills; must be able to write clearly and effectively Must be able to condense complex data into meaningful strategy Ability to present contrarian viewpoint and gain consensus through business analytics Ability to work under pressure and meet various deadlines in a fast-paced environment Ability to manage time effectively, accordingly, handle multiple tasks simultaneously Excellent analytical, organizational and problem solving skills Capable of working and communicating effectively with senior management in Corporate Office, hotels, and other subsidiaries Must be flexible and dependable to work beyond a standard work day when required Strong management skills Able to work independently with minimal supervision Key Functional Competencies
5 years\' experience as Director of Catering and Conference Services in a full service resort or hotel, of which 2 years was specifically selling and servicing the Corporate and Social markets and handling group turnovers from the Sales Department. What to Expect
Energizing Employee Culture where you are encouraged to be your true self! Comprehensive learning and development programs to help you master your craft. Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off & Holiday Pay Inclusive and diverse employee engagement & recognition events all year-round. Exclusive discount and travel programs with Four Seasons Complimentary Dry Cleaning for Employee Uniforms & Employee Meals Base Salary: $150,000.00 - $164,000.00 USD Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the \'EEOC is The Law\' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf Learn more about what it is like to work at Four Seasons - visit us: http://careers.fourseasons.com http://www.linkedin.com/company/four-seasons-hotels-and-resorts Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the \'EEOC is The Law\' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the \'EEOC is The Law\' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
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