Bulgari
Sr Manager Customer Service & Logistics – Caribbean & Latin America
Bulgari, Coral Gables, Florida, United States
Overview
Sr Manager Customer Service & Logistics – Caribbean & Latin America
B V L G A R I is seeking a
Sr Manager Customer Service & Logistics
to join its Caribbean & Latin America regional office, in Coral Gables, Florida.
The
Sr. Manager, Customer Service & Logistics
role encompasses leading and managing several critical functions. They will ensure customs compliance across all importing countries within the
Caribbean & Latin America region . They will oversee importation processes, transportation, manage warehouse activities as well as logistics for consignment pieces required for
Caribbean & Latin America
events.
They will lead the demand planning department, optimizing stock availability and distribution to align with business strategy. The
Senior Manager
will also lead the customer service team and manage relationships with business partners, working closely with the sales team to ensure optimal account management and maximize business opportunities. They will lead the communication strategy for their direct reports, setting team goals, and managing recruitment, training, and team motivation.
Becoming a BOLD Bvlgari team member means being part of an authentic, passionate work environment, while working for a CONTEMPORARY brand of worldwide renown. Among our most imperative challenges is to recruit BRILLIANT, PASSIONATE, and INNOVATIVE people to join our team.
Key Responsibilities Customer Service
Finalize distribution contracts with business partners, ensuring proper shipping terms, customs compliance, and efficient order management processes.
Aim to achieve the business's monthly and annual revenue targets across all distribution channels and regions within LATAM.
Optimize and update procedures and controls to maintain order processing standards.
Oversee overall department performance and reporting.
Manage the customer master file in partnership with finance to ensure seamless execution from the first order.
Control sales discounts, credit notes, and returns.
Logistics
Ensure customs compliance in all importing countries under LATAM responsibility (USA, Mexico, Brazil, St. Barth) and act as the Importer of Record where applicable.
Monitor and oversee the importation process with all clients to ensure compliance.
Execute special projects such as new store/pop-ups.
Define, coordinate, and manage events and roadshows to align with business needs and cost efficiency.
Define and implement new business flows for all channels.
Manage vendor relationships and new vendor RFQs.
Supply Chain
Implement best practices to continuously monitor inventory levels and improve sales performance by analyzing sales trends.
Optimize stock availability and manage goods in transit by adhering to budgets and prioritizing effectively.
Report on key product performance and coverage.
Optimize relationships with central teams to identify opportunities and secure allocations and coverage.
Performance Monitoring
Contribute to budget construction.
Conduct weekly check-ins with logistics partners to monitor activity and review performance.
Provide monthly performance and costs reporting in alignment with budget forecasts.
Activity Management
Coordinate warehouse, transportation, and customs activities with partners (freight forwarders, local brokers, storage and transport agents) to ensure efficiency and compliance with local regulations.
Maintain activity continuity, proper traceability, and reporting.
Deploy short-term and day-to-day activities to ensure efficient response to the defined logistics strategy.
Approve and supervise timely and accurate processing of vendor invoicing and payments through iValua and Adamas.
Apply company rules and guidelines in daily activities and special events.
Consignment and Inventory Control
Manage the logistics of consignment pieces for all LATAM events (Marketing, PR, DOS, BP).
Manage quarterly inventory at the Miami office location.
Enforce best practices and inventory control policies with the entire LATAM office team.
People Management
Lead and manage the department effectively.
Communicate department strategy to direct reports and ensure adherence to processes and procedures.
Set challenging and achievable goals for each team member.
Recruit, train, motivate, and develop teams and potential.
Profile Key Requirements:
Minimum 8-10 years
of experience in logistics, supply chain management, or merchandising.
Bachelor’s degree in business administration, supply chain management or logistics related field
preferred .
Strong analytical skills and advanced proficiency in Microsoft Office.
Excellent written, verbal, and interpersonal communication skills.
Process-oriented with sound decision-making abilities.
Deep understanding of the
Latin American landscape , with specific knowledge of import regulations, trade practices, and logistical challenges within the region.
Proven ability to function effectively in a highly dynamic team environment.
Ability to deliver time-pressured projects on-time and on-quality.
Fluency in Spanish is a must; Portuguese is a plus.
#J-18808-Ljbffr
B V L G A R I is seeking a
Sr Manager Customer Service & Logistics
to join its Caribbean & Latin America regional office, in Coral Gables, Florida.
The
Sr. Manager, Customer Service & Logistics
role encompasses leading and managing several critical functions. They will ensure customs compliance across all importing countries within the
Caribbean & Latin America region . They will oversee importation processes, transportation, manage warehouse activities as well as logistics for consignment pieces required for
Caribbean & Latin America
events.
They will lead the demand planning department, optimizing stock availability and distribution to align with business strategy. The
Senior Manager
will also lead the customer service team and manage relationships with business partners, working closely with the sales team to ensure optimal account management and maximize business opportunities. They will lead the communication strategy for their direct reports, setting team goals, and managing recruitment, training, and team motivation.
Becoming a BOLD Bvlgari team member means being part of an authentic, passionate work environment, while working for a CONTEMPORARY brand of worldwide renown. Among our most imperative challenges is to recruit BRILLIANT, PASSIONATE, and INNOVATIVE people to join our team.
Key Responsibilities Customer Service
Finalize distribution contracts with business partners, ensuring proper shipping terms, customs compliance, and efficient order management processes.
Aim to achieve the business's monthly and annual revenue targets across all distribution channels and regions within LATAM.
Optimize and update procedures and controls to maintain order processing standards.
Oversee overall department performance and reporting.
Manage the customer master file in partnership with finance to ensure seamless execution from the first order.
Control sales discounts, credit notes, and returns.
Logistics
Ensure customs compliance in all importing countries under LATAM responsibility (USA, Mexico, Brazil, St. Barth) and act as the Importer of Record where applicable.
Monitor and oversee the importation process with all clients to ensure compliance.
Execute special projects such as new store/pop-ups.
Define, coordinate, and manage events and roadshows to align with business needs and cost efficiency.
Define and implement new business flows for all channels.
Manage vendor relationships and new vendor RFQs.
Supply Chain
Implement best practices to continuously monitor inventory levels and improve sales performance by analyzing sales trends.
Optimize stock availability and manage goods in transit by adhering to budgets and prioritizing effectively.
Report on key product performance and coverage.
Optimize relationships with central teams to identify opportunities and secure allocations and coverage.
Performance Monitoring
Contribute to budget construction.
Conduct weekly check-ins with logistics partners to monitor activity and review performance.
Provide monthly performance and costs reporting in alignment with budget forecasts.
Activity Management
Coordinate warehouse, transportation, and customs activities with partners (freight forwarders, local brokers, storage and transport agents) to ensure efficiency and compliance with local regulations.
Maintain activity continuity, proper traceability, and reporting.
Deploy short-term and day-to-day activities to ensure efficient response to the defined logistics strategy.
Approve and supervise timely and accurate processing of vendor invoicing and payments through iValua and Adamas.
Apply company rules and guidelines in daily activities and special events.
Consignment and Inventory Control
Manage the logistics of consignment pieces for all LATAM events (Marketing, PR, DOS, BP).
Manage quarterly inventory at the Miami office location.
Enforce best practices and inventory control policies with the entire LATAM office team.
People Management
Lead and manage the department effectively.
Communicate department strategy to direct reports and ensure adherence to processes and procedures.
Set challenging and achievable goals for each team member.
Recruit, train, motivate, and develop teams and potential.
Profile Key Requirements:
Minimum 8-10 years
of experience in logistics, supply chain management, or merchandising.
Bachelor’s degree in business administration, supply chain management or logistics related field
preferred .
Strong analytical skills and advanced proficiency in Microsoft Office.
Excellent written, verbal, and interpersonal communication skills.
Process-oriented with sound decision-making abilities.
Deep understanding of the
Latin American landscape , with specific knowledge of import regulations, trade practices, and logistical challenges within the region.
Proven ability to function effectively in a highly dynamic team environment.
Ability to deliver time-pressured projects on-time and on-quality.
Fluency in Spanish is a must; Portuguese is a plus.
#J-18808-Ljbffr