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Job Overview
Onsite/Local MS System Center Service Manager/SCSM Admin with Azure/Windows Admin, Cireson, Orchestrator, Active Directory, ITIL/MITA/HIPAA/CDC, JavaScript/HTML/XML, Power BI, SQL, PowerShell, healthcare experience
Location: Columbia, SC (SCDHHS)
Duration: 12 Months
Work Location: Fully onsite 5 days/week
Candidate Location: Candidate MUST be a SC resident or willing to relocate or commute to Columbia, SC prior to starting the role at their own expense.
Required Skills (Ranked in order of importance)
Minimum 3 years of working in a development role supporting MS System Center, demonstrating a deep understanding of services & features, site design & best practices.
Minimum 3 years of administrative experience in MS Azure.
Minimum 5 years of administrative experience in MS Servers.
Minimum 3 years experience in an IT methodology framework (i.e. ITIL, MITA).
Preferred Skills (ranked in order of importance)
Working knowledge of System Center Service Manager
Working knowledge of Cireson
Working knowledge of System Center Orchestrator
Working knowledge of JavaScript
Working knowledge of PowerBI
Working knowledge of SQL
Working knowledge of HTML
Working knowledge of XML
Working knowledge of PowerShell
Experience with healthcare and healthcare related requirements
Experience with major project implementation.
HIPAA, CDC, and other network infrastructure and server frameworks
Required Education / Certifications
Bachelor's Degree and/or 5 years of related work experience
Preferred Education / Certifications
MS Server Admin Certifications
Daily Duties / Responsibilities
The Service Manager Engineer will report to the SCDHHS Bureau Chief of Information Technology Services. They will work with SCDHHS business units to collect and develop requirements for Service Manager requests. The position is focused on administration and creation of new requests.
Work with System Center Orchestrator. Create new orchestrator workflows, maintain, and update workflows.
Work with Cireson. Maintain and update software and work with vendors to fulfill service requests. Updating JavaScript for service requests.
Maintain, update, patch System Center, Orchestrator, and Cireson.
Interact with staff, other team members, all levels of management and internal and external organizations, including vendors performing outsourced work, in the compilation and management of information needed for Service Manager requests.
Work with technical staff and business stakeholders to create deliverables and artifacts that are intended for audiences of varying levels of technical knowledge.
Serve as a Subject Matter Expert (SME) and/or Point of Contact (POC) for developing and managing processes related to the Service Manager environment.
Make recommendations on specific improvements in efficiency, effectiveness, report template and structure, and productivity to leadership.
Act as a liaison between the technical team and management from various stakeholder areas including executive level management.
Some after hours project and platform support will be expected.
Program Experience Current or recent experience with MS System Center is required and will be given the highest weight. Experience should include well documented success with previous MS System Center projects as well as experience in an enterprise level System Center environment.
Technical Knowledge
MS System Center Service Manager
MS System Center Orchestrator
Active Directory
Windows Servers
Javascript
Cireson
IT Network Infrastructure and Server Operations/Implementations
General Duties and Responsibilities
Develop and refine Service Manager request intake process for SCDHHS.
Maintenance and Patching of Service Manager environment and make recommendations about future improvement opportunities.
Acting as the lead on a project to migrate the existing Service Manager environment to an updated and current standard.
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Location: Columbia, SC (SCDHHS)
Duration: 12 Months
Work Location: Fully onsite 5 days/week
Candidate Location: Candidate MUST be a SC resident or willing to relocate or commute to Columbia, SC prior to starting the role at their own expense.
Required Skills (Ranked in order of importance)
Minimum 3 years of working in a development role supporting MS System Center, demonstrating a deep understanding of services & features, site design & best practices.
Minimum 3 years of administrative experience in MS Azure.
Minimum 5 years of administrative experience in MS Servers.
Minimum 3 years experience in an IT methodology framework (i.e. ITIL, MITA).
Preferred Skills (ranked in order of importance)
Working knowledge of System Center Service Manager
Working knowledge of Cireson
Working knowledge of System Center Orchestrator
Working knowledge of JavaScript
Working knowledge of PowerBI
Working knowledge of SQL
Working knowledge of HTML
Working knowledge of XML
Working knowledge of PowerShell
Experience with healthcare and healthcare related requirements
Experience with major project implementation.
HIPAA, CDC, and other network infrastructure and server frameworks
Required Education / Certifications
Bachelor's Degree and/or 5 years of related work experience
Preferred Education / Certifications
MS Server Admin Certifications
Daily Duties / Responsibilities
The Service Manager Engineer will report to the SCDHHS Bureau Chief of Information Technology Services. They will work with SCDHHS business units to collect and develop requirements for Service Manager requests. The position is focused on administration and creation of new requests.
Work with System Center Orchestrator. Create new orchestrator workflows, maintain, and update workflows.
Work with Cireson. Maintain and update software and work with vendors to fulfill service requests. Updating JavaScript for service requests.
Maintain, update, patch System Center, Orchestrator, and Cireson.
Interact with staff, other team members, all levels of management and internal and external organizations, including vendors performing outsourced work, in the compilation and management of information needed for Service Manager requests.
Work with technical staff and business stakeholders to create deliverables and artifacts that are intended for audiences of varying levels of technical knowledge.
Serve as a Subject Matter Expert (SME) and/or Point of Contact (POC) for developing and managing processes related to the Service Manager environment.
Make recommendations on specific improvements in efficiency, effectiveness, report template and structure, and productivity to leadership.
Act as a liaison between the technical team and management from various stakeholder areas including executive level management.
Some after hours project and platform support will be expected.
Program Experience Current or recent experience with MS System Center is required and will be given the highest weight. Experience should include well documented success with previous MS System Center projects as well as experience in an enterprise level System Center environment.
Technical Knowledge
MS System Center Service Manager
MS System Center Orchestrator
Active Directory
Windows Servers
Javascript
Cireson
IT Network Infrastructure and Server Operations/Implementations
General Duties and Responsibilities
Develop and refine Service Manager request intake process for SCDHHS.
Maintenance and Patching of Service Manager environment and make recommendations about future improvement opportunities.
Acting as the lead on a project to migrate the existing Service Manager environment to an updated and current standard.
#J-18808-Ljbffr