Franklin Fitch
Service Desk Analyst (L2) | Atlanta, GA | $70,000
Are you a hands-on IT professional? Do you enjoy solving technical challenges, working directly with clients, and switching between field work and service desk support?
Join a fast-growing Managed Service Provider (MSP) supporting professional services clients with top-tier IT solutions. This is your opportunity to make an immediate impact in a high-profile role while accelerating your technical growth.
What You’ll Be Doing
Provide remote and onsite support across multiple client sites in the Atlanta area. Manage ~50 active tickets daily and close ~90 tickets weekly across Level 1–3 issues. Deliver professional support via phone, email, and Autotask ticketing system. Troubleshoot Microsoft 365 (mail flow, Teams Voice, admin tasks), Windows 10/11, printers, networking, and MacOS issues. Handle deskside troubleshooting, hardware/software provisioning, and documentation. Run network cables, install access points, and support user onboarding/offboarding. Resolve advanced technical challenges (e.g., registry edits, PowerShell scripts, RDP connectivity). Support multi-user applications like QuickBooks and mobile devices (iOS & Android). Create and maintain knowledge base articles to support team-wide learning. Collaborate with engineers on complex cases and participate in the after-hours on-call rotation. What You’ll Need
Experience in a Managed Service Provider Environment 2+ years of IT service desk experience. Solid knowledge of Windows 10/11, Microsoft 365 Admin, and Office Suite. Basic networking skills (switches, firewalls, DNS/DHCP). Experience with Autotask, remote support tools, and MacOS. Valid U.S. driver’s license and flexibility to travel locally. Nice to Have
Microsoft certifications (MS-102, Enterprise Admin Expert). Experience with Intune, Entra, Google Workspace, and QuickBooks. Bachelor’s degree in IT or related field. Familiarity with IT Glue, Datto RMM, and Meraki. CompTIA A+ certification. Tech Stack
Microsoft 365 | Azure AD | Entra | Teams Voice Google Workspace Datto RMM | IT Glue | Autotask Remote Desktop Services Networking (Meraki, switches, firewalls) Mobile devices (iOS & Android) What You’ll Get
$70,000 salary Unlimited PTO Health benefits Clear progression path Collaborative, high-energy team
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Provide remote and onsite support across multiple client sites in the Atlanta area. Manage ~50 active tickets daily and close ~90 tickets weekly across Level 1–3 issues. Deliver professional support via phone, email, and Autotask ticketing system. Troubleshoot Microsoft 365 (mail flow, Teams Voice, admin tasks), Windows 10/11, printers, networking, and MacOS issues. Handle deskside troubleshooting, hardware/software provisioning, and documentation. Run network cables, install access points, and support user onboarding/offboarding. Resolve advanced technical challenges (e.g., registry edits, PowerShell scripts, RDP connectivity). Support multi-user applications like QuickBooks and mobile devices (iOS & Android). Create and maintain knowledge base articles to support team-wide learning. Collaborate with engineers on complex cases and participate in the after-hours on-call rotation. What You’ll Need
Experience in a Managed Service Provider Environment 2+ years of IT service desk experience. Solid knowledge of Windows 10/11, Microsoft 365 Admin, and Office Suite. Basic networking skills (switches, firewalls, DNS/DHCP). Experience with Autotask, remote support tools, and MacOS. Valid U.S. driver’s license and flexibility to travel locally. Nice to Have
Microsoft certifications (MS-102, Enterprise Admin Expert). Experience with Intune, Entra, Google Workspace, and QuickBooks. Bachelor’s degree in IT or related field. Familiarity with IT Glue, Datto RMM, and Meraki. CompTIA A+ certification. Tech Stack
Microsoft 365 | Azure AD | Entra | Teams Voice Google Workspace Datto RMM | IT Glue | Autotask Remote Desktop Services Networking (Meraki, switches, firewalls) Mobile devices (iOS & Android) What You’ll Get
$70,000 salary Unlimited PTO Health benefits Clear progression path Collaborative, high-energy team
#J-18808-Ljbffr