Tiburcio Vasquez Health Center
Resource Specialist
Join to apply for the Resource Specialist role at Tiburcio Vasquez Health Center.
Description Under the direct supervision of the Resource Specialist Supervisor, the Resource Specialist is an essential member of the healthcare team. The position is responsible for promoting improved access and care management to meet the needs of patients while helping them navigate effectively and efficiently through TVHC and other healthcare systems. This role serves as a single point of contact to receive referrals from external health care agencies and TVHC’s primary care medical teams. The Resource Specialist provides individualized assistance to ensure patients are informed of potential care options and have full access to all needed health and wellness services to achieve optimal health. To maximize patient access and provider productivity, the position also collaborates with clinic staff, assists with scheduling patient appointments, administers patient screeners, and provides referrals and linkages for community resources to support whole‑person health. The Resource Specialist utilizes electronic health records and population management tools to collect data, communicate with providers to support collaborative care, improve health outcomes by addressing social determinants of health, and ensure program compliance. The role plays a part in program design and implementation to ensure the highest utilization for optimum health outcomes in affected patient groups.
Schedule This is a full‑time position, working 40 hours per week, typically Monday through Friday, with occasional Saturday hours.
About TVHC Tiburcio Vasquez Health Center is a nonprofit community health center dedicated to promoting the health and well‑being of our community by providing accessible, high‑quality care through the integration of primary care, dental care, WIC support, mental health counseling, community health education, and more.
Benefits We offer excellent benefits, including medical (100% paid co‑payments, premiums, etc.), dental, vision (including dependent and domestic partner coverage), generous paid leave benefits including holidays, Flexible Spending Accounts, retirement plans with an employer match, tuition reimbursement, monthly treats, pet insurance, and more.
Compensation $24.00 - $26.00 per hour, depending on experience.
Responsibilities
Participate in clinic huddles to engage with the care team, anticipate clinic and patient care needs, and communicate about patient and clinic flow.
Accept warm hand‑offs between agencies and coordinate care for patients to facilitate integration of care.
Increase the number of underserved adult and senior dental patients by coordinating access for primary care patients without a dental home.
Provide care coordination for TVHC patients in person, by phone, and via video conferencing.
Administer EHR integrated screening tools.
Provide health education, as appropriate and within scope.
Facilitate scheduling of visits, identify barriers to receiving care, and assist with providing referrals to community and internal resources.
Be fully knowledgeable of patient eligibility requirements for additional services and assist patients in navigating their care with both in‑house and outside providers.
Increase interagency linkages for patients while promoting service integration.
Respond to patient inquiries and assist patients with the completion of healthcare and social services paperwork.
Foster and maintain relationships with health care providers within and outside the community health center. Serve as a resource and guide for the core care team and for community resource materials.
Assist the Resource Specialist Supervisor with tasks and projects as needed.
Identify and address patient social determinants of health (SDOH) barriers to care such as housing, food insecurity, transportation, insurance, and language barriers; exhibit good problem‑solving skills.
Attend training and learning opportunities that expand content knowledge and best practices.
Participate in community outreach events such as health fairs and forums as a representative of TVHC, Inc.
Adhere to confidentiality, privacy, and information security requirements (HIPAA) and other regulations. Also perform functions, duties, and services in compliance with regulatory agencies, contractual obligations, or funding source requirements.
Present a positive and professional demeanor. Treat patients with respect and dignity.
Use the Electronic Health Record (EHR) system to track navigation services and contribute to clinic tracking workflows.
Track appropriate patient‑level quality outcomes for program monitoring and evaluation.
Attend relevant stakeholder and advisory meetings to support overall program implementation and evaluation.
Perform other duties, as needed and as assigned by the supervisor.
Requirements
High School Diploma, or G.E.D. degree required.
AA degree in health, human services, or social services required. In lieu of a degree, two (2) years of direct and relevant experience aligned with the responsibilities of this role in a healthcare or social services setting will be considered.
Bilingual in English and Spanish required.
Experience working with or in a Federally Qualified Health Center (FQHC) preferred.
Electronic Health Record (EHR) experience preferred.
Qualifications
Through teamwork, active participation, and accountability, exhibit behaviors and attitudes of courtesy and respect for all members of the division work unit in accordance with clinic’s mission and values.
Customer service skills; including the ability to actively listen, communicate clearly, be empathetic, and have patience. Ability to self‑regulate and de‑escalate when working with patients.
Ability to collaborate with physicians, staff, and external organizations.
Effective communication skills with diverse populations.
Excellent time management skills.
Excellent coordination skills, including multitasking and setting priorities on work assignments.
High degree of independence, flexibility, initiative, and commitment.
Demonstrated awareness and value of cultural competence.
Ability to travel to designated locations, as assigned by the supervisor.
Seniority level Entry level
Employment type Full‑time
Job function Management and Manufacturing
Industries Hospitals and Health Care
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Description Under the direct supervision of the Resource Specialist Supervisor, the Resource Specialist is an essential member of the healthcare team. The position is responsible for promoting improved access and care management to meet the needs of patients while helping them navigate effectively and efficiently through TVHC and other healthcare systems. This role serves as a single point of contact to receive referrals from external health care agencies and TVHC’s primary care medical teams. The Resource Specialist provides individualized assistance to ensure patients are informed of potential care options and have full access to all needed health and wellness services to achieve optimal health. To maximize patient access and provider productivity, the position also collaborates with clinic staff, assists with scheduling patient appointments, administers patient screeners, and provides referrals and linkages for community resources to support whole‑person health. The Resource Specialist utilizes electronic health records and population management tools to collect data, communicate with providers to support collaborative care, improve health outcomes by addressing social determinants of health, and ensure program compliance. The role plays a part in program design and implementation to ensure the highest utilization for optimum health outcomes in affected patient groups.
Schedule This is a full‑time position, working 40 hours per week, typically Monday through Friday, with occasional Saturday hours.
About TVHC Tiburcio Vasquez Health Center is a nonprofit community health center dedicated to promoting the health and well‑being of our community by providing accessible, high‑quality care through the integration of primary care, dental care, WIC support, mental health counseling, community health education, and more.
Benefits We offer excellent benefits, including medical (100% paid co‑payments, premiums, etc.), dental, vision (including dependent and domestic partner coverage), generous paid leave benefits including holidays, Flexible Spending Accounts, retirement plans with an employer match, tuition reimbursement, monthly treats, pet insurance, and more.
Compensation $24.00 - $26.00 per hour, depending on experience.
Responsibilities
Participate in clinic huddles to engage with the care team, anticipate clinic and patient care needs, and communicate about patient and clinic flow.
Accept warm hand‑offs between agencies and coordinate care for patients to facilitate integration of care.
Increase the number of underserved adult and senior dental patients by coordinating access for primary care patients without a dental home.
Provide care coordination for TVHC patients in person, by phone, and via video conferencing.
Administer EHR integrated screening tools.
Provide health education, as appropriate and within scope.
Facilitate scheduling of visits, identify barriers to receiving care, and assist with providing referrals to community and internal resources.
Be fully knowledgeable of patient eligibility requirements for additional services and assist patients in navigating their care with both in‑house and outside providers.
Increase interagency linkages for patients while promoting service integration.
Respond to patient inquiries and assist patients with the completion of healthcare and social services paperwork.
Foster and maintain relationships with health care providers within and outside the community health center. Serve as a resource and guide for the core care team and for community resource materials.
Assist the Resource Specialist Supervisor with tasks and projects as needed.
Identify and address patient social determinants of health (SDOH) barriers to care such as housing, food insecurity, transportation, insurance, and language barriers; exhibit good problem‑solving skills.
Attend training and learning opportunities that expand content knowledge and best practices.
Participate in community outreach events such as health fairs and forums as a representative of TVHC, Inc.
Adhere to confidentiality, privacy, and information security requirements (HIPAA) and other regulations. Also perform functions, duties, and services in compliance with regulatory agencies, contractual obligations, or funding source requirements.
Present a positive and professional demeanor. Treat patients with respect and dignity.
Use the Electronic Health Record (EHR) system to track navigation services and contribute to clinic tracking workflows.
Track appropriate patient‑level quality outcomes for program monitoring and evaluation.
Attend relevant stakeholder and advisory meetings to support overall program implementation and evaluation.
Perform other duties, as needed and as assigned by the supervisor.
Requirements
High School Diploma, or G.E.D. degree required.
AA degree in health, human services, or social services required. In lieu of a degree, two (2) years of direct and relevant experience aligned with the responsibilities of this role in a healthcare or social services setting will be considered.
Bilingual in English and Spanish required.
Experience working with or in a Federally Qualified Health Center (FQHC) preferred.
Electronic Health Record (EHR) experience preferred.
Qualifications
Through teamwork, active participation, and accountability, exhibit behaviors and attitudes of courtesy and respect for all members of the division work unit in accordance with clinic’s mission and values.
Customer service skills; including the ability to actively listen, communicate clearly, be empathetic, and have patience. Ability to self‑regulate and de‑escalate when working with patients.
Ability to collaborate with physicians, staff, and external organizations.
Effective communication skills with diverse populations.
Excellent time management skills.
Excellent coordination skills, including multitasking and setting priorities on work assignments.
High degree of independence, flexibility, initiative, and commitment.
Demonstrated awareness and value of cultural competence.
Ability to travel to designated locations, as assigned by the supervisor.
Seniority level Entry level
Employment type Full‑time
Job function Management and Manufacturing
Industries Hospitals and Health Care
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