SSA Group
Retail Operations Manager
SSA Group (SSA Group at Sacramento Zoo) is looking for a talented Retail Operations Manager to join our team. This position involves managing and improving retail, dining, admissions, and service operations for cultural attractions across the United States.
Base pay range $70,000.00/yr - $72,000.00/yr
Position Details
Position Title: Retail Operations Manager
Reports to: General Manager
Responsibilities
Show dynamic leadership ability and motivate staff to exceed expectations of the customer and our client.
Ensure your department’s team is set with the operation in mind: hire & recruit for new talent, integrate new team members, supervise assigned personnel, evaluate performance, develop, coach, issue documentation, and manage employee exits.
Builds & develops department’s leadership team, pushing for innovative performance, leadership through positive coaching and challenging.
Develop training programs to train, motivate, and mentor employees.
Remain knowledgeable of and manages in accordance with applicable local, state and federal laws.
Maintain a clean, safe and organized work environment.
Uphold and demonstrate a complete understanding of company policies and procedures
Maintain a strong positive relationship with the client.
Maintain communication with the buyer and vendors.
Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client. Set expectations for department under EXTRA Guest Service.
Ensure all cash handling procedures are in effect at all times. Troubleshoot and maintain POS functionality for daily operation or as necessary.
Manage POS and back-end data system.
Oversee proper logistics of product distribution among all shop(s) and/or carts.
Oversee cleanliness of all shop(s) and displays.
Ensure all company merchandise presentation standards are met to maximize sales. Merchandise product to maximize sales.
Ensure sales are maximized through having the right product and communicating inventory opportunities to the Retail Operations Manager and Buyer.
Oversee stock and display product in shops. Oversee completion of daily "Shop List" as necessary.
Facilitate the maintenance and repair of the retail facility and equipment as necessary.
Develop warehousing plan to assure easy access and accountability of merchandise.
Ensure deliveries of merchandise are received and processed.
Oversee inventory of product and place orders as needed in conjunction with your buyer.
Manage all operational functions of the Retail Department; inclusive of inventory process as set by business standard.
Process invoices so that all vendors are paid within terms.
Report daily, weekly, and monthly sales through an internal Ledger.
Increase sales by promotion items or suggestive selling and instill this within all staff members.
Prepare operational reports and analyses setting forth progress, trends and make appropriate recommendations.
Analyze sales and inventory to maximize opportunities.
Manage payroll and controllable profit within established guidelines. Meet payroll budget percent expectations by being strategic with coverage, on-call shifts, etc.
Schedule appropriate staff levels in accordance with budget and business forecast.
Set precedent to achieve Sales, Per Cap & Controllable Budget.
Supports unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.
Perform other tasks as deemed necessary.
Job Requirements
Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager, Buyer and HQ personnel.
Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
Exceptional problem solving/decision making skills combined with the ability to be organized.
Demonstrates financial management, merchandising, analytical, planning and leadership skills.
Demonstrates the ability to remain flexible in a fast-paced environment.
Computer knowledge and skill level for basic office functions.
Physical ability to stay in one place for extended periods and to move and handle boxes (10-35lbs) as necessary to operation.
Ability to work varied hours/days, including nights, weekends and holidays, as needed.
Previous Experience
Three to Five years in retail operations management.
All education backgrounds eligible, must be 18 years or older.
IDEA + Belonging
Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
Focuses on removing barriers and empowering growth and opportunity for team members at all levels.
Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back.
Compensation And Benefits
Full‑Time, Exempt
Final compensation determined by experience, education, and internal equity.
Flexible Vacation or Time Away From Work (TAFW) plan: no accruals; employees are encouraged to schedule time off as needed within business scope.
Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable.
Participation in a 401(k) program with a 15% company match (eligible after one year of employment).
Short‑Term Disability and Long‑Term Disability, employer sponsored; scaled‑salary pay following submission and approval of leave.
Birthing Parent Plan covers up to 6-8 weeks fully paid leave, based on the birthing event.
Up to 5 days Paid Bereavement Leave.
$75 monthly cell phone stipend.
Accrued paid sick leave provided in accordance with state law, state/location confirmed in job posting.
EEO Statement SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.
All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").
San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Management and Manufacturing
Industries: Hospitality
#J-18808-Ljbffr
Base pay range $70,000.00/yr - $72,000.00/yr
Position Details
Position Title: Retail Operations Manager
Reports to: General Manager
Responsibilities
Show dynamic leadership ability and motivate staff to exceed expectations of the customer and our client.
Ensure your department’s team is set with the operation in mind: hire & recruit for new talent, integrate new team members, supervise assigned personnel, evaluate performance, develop, coach, issue documentation, and manage employee exits.
Builds & develops department’s leadership team, pushing for innovative performance, leadership through positive coaching and challenging.
Develop training programs to train, motivate, and mentor employees.
Remain knowledgeable of and manages in accordance with applicable local, state and federal laws.
Maintain a clean, safe and organized work environment.
Uphold and demonstrate a complete understanding of company policies and procedures
Maintain a strong positive relationship with the client.
Maintain communication with the buyer and vendors.
Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client. Set expectations for department under EXTRA Guest Service.
Ensure all cash handling procedures are in effect at all times. Troubleshoot and maintain POS functionality for daily operation or as necessary.
Manage POS and back-end data system.
Oversee proper logistics of product distribution among all shop(s) and/or carts.
Oversee cleanliness of all shop(s) and displays.
Ensure all company merchandise presentation standards are met to maximize sales. Merchandise product to maximize sales.
Ensure sales are maximized through having the right product and communicating inventory opportunities to the Retail Operations Manager and Buyer.
Oversee stock and display product in shops. Oversee completion of daily "Shop List" as necessary.
Facilitate the maintenance and repair of the retail facility and equipment as necessary.
Develop warehousing plan to assure easy access and accountability of merchandise.
Ensure deliveries of merchandise are received and processed.
Oversee inventory of product and place orders as needed in conjunction with your buyer.
Manage all operational functions of the Retail Department; inclusive of inventory process as set by business standard.
Process invoices so that all vendors are paid within terms.
Report daily, weekly, and monthly sales through an internal Ledger.
Increase sales by promotion items or suggestive selling and instill this within all staff members.
Prepare operational reports and analyses setting forth progress, trends and make appropriate recommendations.
Analyze sales and inventory to maximize opportunities.
Manage payroll and controllable profit within established guidelines. Meet payroll budget percent expectations by being strategic with coverage, on-call shifts, etc.
Schedule appropriate staff levels in accordance with budget and business forecast.
Set precedent to achieve Sales, Per Cap & Controllable Budget.
Supports unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.
Perform other tasks as deemed necessary.
Job Requirements
Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager, Buyer and HQ personnel.
Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
Exceptional problem solving/decision making skills combined with the ability to be organized.
Demonstrates financial management, merchandising, analytical, planning and leadership skills.
Demonstrates the ability to remain flexible in a fast-paced environment.
Computer knowledge and skill level for basic office functions.
Physical ability to stay in one place for extended periods and to move and handle boxes (10-35lbs) as necessary to operation.
Ability to work varied hours/days, including nights, weekends and holidays, as needed.
Previous Experience
Three to Five years in retail operations management.
All education backgrounds eligible, must be 18 years or older.
IDEA + Belonging
Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
Focuses on removing barriers and empowering growth and opportunity for team members at all levels.
Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back.
Compensation And Benefits
Full‑Time, Exempt
Final compensation determined by experience, education, and internal equity.
Flexible Vacation or Time Away From Work (TAFW) plan: no accruals; employees are encouraged to schedule time off as needed within business scope.
Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable.
Participation in a 401(k) program with a 15% company match (eligible after one year of employment).
Short‑Term Disability and Long‑Term Disability, employer sponsored; scaled‑salary pay following submission and approval of leave.
Birthing Parent Plan covers up to 6-8 weeks fully paid leave, based on the birthing event.
Up to 5 days Paid Bereavement Leave.
$75 monthly cell phone stipend.
Accrued paid sick leave provided in accordance with state law, state/location confirmed in job posting.
EEO Statement SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.
All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").
San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Management and Manufacturing
Industries: Hospitality
#J-18808-Ljbffr