Google
Cloud Customer Solutions Engineer, Data Analytics
Join to apply for the
Cloud Customer Solutions Engineer, Data Analytics
role at
Google . About the job: The Google Cloud Platform team helps customers transform and build what’s next for their business, with technology built in the cloud. You will own key customer issues, provide a high-touch, dedicated service to our most critical customers, and help improve customer experiences across complex environments. Responsibilities
Work with customers on their production deployments to resolve issues and achieve product readiness, availability, and scale. Triage and handle technical escalations, including platform outages, technical issues, and executive concerns. Develop an in-depth understanding of Google Cloud’s product technology and architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and diagnosis. Act as consultant and subject matter expert for internal stakeholders in engineering, sales, customer organizations to resolve technical deployment obstacles and improve Google Cloud. Understand customer issues, advocate for their needs with internal teams, including Product and Engineering teams, to find ways to improve the product, and drive production. Work as part of a team that globally ensures 24-hour customer support. This may include non-standard work hours/shifts and weekend work. Minimum qualifications
Bachelor’s degree in Science, Technology, Engineering, or equivalent practical experience. 3 years of experience troubleshooting and advocating for customers’ needs, triaging technical issues, or software development. Experience writing, reading, and debugging code in one of the following: Java, C, C++, Python, or Go. Experience creating content for technical audiences (e.g., developer documentation, industry white papers, Computer Science course material, or IT administration playbooks). Experience working with distributed systems, and experience in distributed systems solutions, design patterns, or best practices. Experience with web technologies (e.g., HTTP, HTML, DNS, TCP). Preferred qualifications
Experience working with any public cloud services and infrastructure (e.g., Google Cloud Platform). Experience in data analytics, warehousing, ETL development, data science or other Big Data applications. Experience developing developer tools (e.g., automation, testing, debugging). Experience with open source distributed storage and processing utilities in the Apache Hadoop family or workflow orchestration products. Experience in crisis response or escalation management across multiple teams, with the ability to influence momentum of incident response for critical customer issues. Experience administering and querying data in distributed, columnar or analytic-oriented databases or distributed data processing frameworks. About the job details
The Google Cloud Platform team helps customers transform and build what’s next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Compensation
The US base salary range for this full-time position is $123,000-$176,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Individual pay within the range is determined by work location and factors including job-related skills, experience, and education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that compensation details listed reflect base salary only and do not include bonus, equity, or benefits. Equal Opportunity
Google is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy. If you require accommodations, please let us know by completing our Accommodations for Applicants form. Additional postings
Referrals increase your chances of interviewing at Google. Get notified about new Customer Solutions Engineer roles in Austin, TX and view related roles and salary ranges as shown in the listing. This section contains job postings and salary information that are part of the broader Google Careers listing and may be updated over time.
#J-18808-Ljbffr
Join to apply for the
Cloud Customer Solutions Engineer, Data Analytics
role at
Google . About the job: The Google Cloud Platform team helps customers transform and build what’s next for their business, with technology built in the cloud. You will own key customer issues, provide a high-touch, dedicated service to our most critical customers, and help improve customer experiences across complex environments. Responsibilities
Work with customers on their production deployments to resolve issues and achieve product readiness, availability, and scale. Triage and handle technical escalations, including platform outages, technical issues, and executive concerns. Develop an in-depth understanding of Google Cloud’s product technology and architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and diagnosis. Act as consultant and subject matter expert for internal stakeholders in engineering, sales, customer organizations to resolve technical deployment obstacles and improve Google Cloud. Understand customer issues, advocate for their needs with internal teams, including Product and Engineering teams, to find ways to improve the product, and drive production. Work as part of a team that globally ensures 24-hour customer support. This may include non-standard work hours/shifts and weekend work. Minimum qualifications
Bachelor’s degree in Science, Technology, Engineering, or equivalent practical experience. 3 years of experience troubleshooting and advocating for customers’ needs, triaging technical issues, or software development. Experience writing, reading, and debugging code in one of the following: Java, C, C++, Python, or Go. Experience creating content for technical audiences (e.g., developer documentation, industry white papers, Computer Science course material, or IT administration playbooks). Experience working with distributed systems, and experience in distributed systems solutions, design patterns, or best practices. Experience with web technologies (e.g., HTTP, HTML, DNS, TCP). Preferred qualifications
Experience working with any public cloud services and infrastructure (e.g., Google Cloud Platform). Experience in data analytics, warehousing, ETL development, data science or other Big Data applications. Experience developing developer tools (e.g., automation, testing, debugging). Experience with open source distributed storage and processing utilities in the Apache Hadoop family or workflow orchestration products. Experience in crisis response or escalation management across multiple teams, with the ability to influence momentum of incident response for critical customer issues. Experience administering and querying data in distributed, columnar or analytic-oriented databases or distributed data processing frameworks. About the job details
The Google Cloud Platform team helps customers transform and build what’s next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Compensation
The US base salary range for this full-time position is $123,000-$176,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Individual pay within the range is determined by work location and factors including job-related skills, experience, and education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that compensation details listed reflect base salary only and do not include bonus, equity, or benefits. Equal Opportunity
Google is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy. If you require accommodations, please let us know by completing our Accommodations for Applicants form. Additional postings
Referrals increase your chances of interviewing at Google. Get notified about new Customer Solutions Engineer roles in Austin, TX and view related roles and salary ranges as shown in the listing. This section contains job postings and salary information that are part of the broader Google Careers listing and may be updated over time.
#J-18808-Ljbffr