Google Inc.
Technical Solutions Engineer, Databases and Storage, Google Cloud
Google Inc., Austin, Texas, us, 78716
Overview
Customer Solutions Engineer, Databases and Storage, Google Cloud — Austin, TX, USA The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. This role focuses on understanding customer needs, enabling successful deployments, and driving the adoption of Google Cloud technologies. Salary information: The US base salary range for this full-time position is $147,000-$216,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and factors such as job-related skills, experience, and training. Your recruiter can share more about the specific salary range for your location during the hiring process. Compensation details listed reflect base salary only and do not include bonus, equity, or benefits. Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. See also Google’s EEO Policy and related resources. English proficiency is a requirement for all roles unless stated otherwise in the job posting. Google does not accept agency resumes. Responsibilities
Work with customers on their production deployments to resolve issues and achieve product readiness, availability, and scale. Triage and handle technical escalations, including platform outages, technical issues, and executive concerns. Develop an in-depth understanding of Google Cloud's product technology and architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and diagnosis. Act as consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud. Understand customer issues, advocate for their needs with internal teams (including Product and Engineering), to find ways to improve the product and drive production. Work as part of a team that globally ensures 24-hour customer support, including non-standard hours or weekend work when required. Qualifications
Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience. 6 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or software development. Experience creating content for technical audiences (e.g., developer documentation, industry white papers, course material, or IT playbooks). Experience writing, reading, and debugging code in Java, C, C++, Python, or Go. Experience working with distributed systems, design patterns, or best practices for distributed systems solutions. Experience with web technologies (HTTP, HTML, DNS, TCP). Preferred qualifications
Experience working with public cloud services and infrastructure. Experience with SQL/NoSQL database administration, open source communities, cloud networking solutions, or distributed computing technologies (serverless, storage, and developer tools). Experience with web or mobile app development, troubleshooting database issues, schema design, and SQL query profiling. Experience as a system/network administrator on Linux/Unix systems, including kernel, shell, file systems, and client-server protocols. Experience in crisis response or escalation management across multiple teams, with ability to influence incident response momentum for critical issues. About the job
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
#J-18808-Ljbffr
Customer Solutions Engineer, Databases and Storage, Google Cloud — Austin, TX, USA The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. This role focuses on understanding customer needs, enabling successful deployments, and driving the adoption of Google Cloud technologies. Salary information: The US base salary range for this full-time position is $147,000-$216,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and factors such as job-related skills, experience, and training. Your recruiter can share more about the specific salary range for your location during the hiring process. Compensation details listed reflect base salary only and do not include bonus, equity, or benefits. Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. See also Google’s EEO Policy and related resources. English proficiency is a requirement for all roles unless stated otherwise in the job posting. Google does not accept agency resumes. Responsibilities
Work with customers on their production deployments to resolve issues and achieve product readiness, availability, and scale. Triage and handle technical escalations, including platform outages, technical issues, and executive concerns. Develop an in-depth understanding of Google Cloud's product technology and architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and diagnosis. Act as consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud. Understand customer issues, advocate for their needs with internal teams (including Product and Engineering), to find ways to improve the product and drive production. Work as part of a team that globally ensures 24-hour customer support, including non-standard hours or weekend work when required. Qualifications
Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience. 6 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or software development. Experience creating content for technical audiences (e.g., developer documentation, industry white papers, course material, or IT playbooks). Experience writing, reading, and debugging code in Java, C, C++, Python, or Go. Experience working with distributed systems, design patterns, or best practices for distributed systems solutions. Experience with web technologies (HTTP, HTML, DNS, TCP). Preferred qualifications
Experience working with public cloud services and infrastructure. Experience with SQL/NoSQL database administration, open source communities, cloud networking solutions, or distributed computing technologies (serverless, storage, and developer tools). Experience with web or mobile app development, troubleshooting database issues, schema design, and SQL query profiling. Experience as a system/network administrator on Linux/Unix systems, including kernel, shell, file systems, and client-server protocols. Experience in crisis response or escalation management across multiple teams, with ability to influence incident response momentum for critical issues. About the job
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
#J-18808-Ljbffr